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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
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The glasses shipped on time and my daughter loves them.
I got my glasses in a timely matter and they fit my eyes perfectly.
We love Zenni for our daughter. She is rougher on her glasses and they are cheap enough to replace. And they arrive really quick. She loves a specific pair, so we have reordered multiple times. Awesome
The lense fell out the very first day and the frames are so loose on my 9 year old they slide off with ease.
I am extremely satisfied. Online optical experience at its finest.
My experience was fast and easy. Website was easy to use and order and my order shipped and was delivered fast
I love that fact the website was so easy to pick out the frames and put in the prescription correctly. My daughter had her pair in just a few weeks. I can't wait to get a few more pair!
Always have a great experience with my orders. So far not one issue.
I wear no line trifocals most of the time, but reading for a long period of time, or working on my computer can be tiresome, so I ordered a pair of monofocal glasses for reading and computer work. They arrived on time, are very attractive, and the best part is, I can see very well and avoid neck strain! I will be ordering from Zenni the next time my prescription changes.
I did the smart thing, naturally, and asked the most beautiful woman I know which pair of glasses would look best on me. She recommended this pair to me and now I get compliments on my glasses multiple times a week!
I have received my orders on time they are better glasses then I have had from optical department stores in the past. I'm very pleased and thank ful to see this online site.
Good the grasses are great. I hate doing reviews. I really don't wanna do this but the glasses are good. Thank you very much. I hope this is enough. I have to put more. I guess I will have to.
I was happy with the process and delivery speed but the lenses are "off" just enough that it hampers reading certain things like subtitles.
Thank you for posting your review of what appears to be the first order you placed with us, order o5128226633, placed on October 12,2022, for one pair of bifocal eyeglasses.
We were sorry to read that you had a vision issue with these eyeglasses, and we apologize for any dissatisfaction you experienced as a result.
We see no notes in the database record of order o5128226633 indicating you contacted us about any vision issues you experienced with these glasses.
The U.S. Postal Service website advises that order o5128226633 was delivered to you on October 19,2022, which means that it was outside the 30-day warranty period when you posted your review, on December 1,2022.
Nevertheless, insofar as this appears to be the first order you placed with us, we will be happy to make a one-time customer service exception to invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5128226633.
Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.
If the pupillary distance (PD) is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5128226633, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.
But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.
We also hope that you have a very happy holiday season!
They took a while to get here but they are the best glasses! I love the fit and the color. I will be ordering again :)
He loves them. Great experience. He will order again in the future.
Love my new sunglasses! They are super nice and very well made.
Ordered a super cute pair but they were too big in the nose so sent them back and paid attention to the bridge size and ordered a second pair that are perfect! The fit great, are super cute, and many people have complimented on them!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5128073658, placed on October 12,2022, for one pair of single-vision eyeglasses with our Blokz® blue-light-blocking feature.
We were sorry to read that a lens fell out of the rim of the frame you selected – full-rim, rectangular, flexible-plastic, spring-hinged, blue frame 294716, with a frame width of 129 millimeters – and that the glasses slide off your 9-year-old’s face.
Consequently, we apologize for any dissatisfaction you and your child experienced as a result.
The U.S. Postal Service website advises that the order was delivered to you on October 22,2022, which means that it was outside the 30-day warranty period when you posted your review, on December 1,2022.
Nevertheless, insofar as this appears to be the first order you placed with us, we will be happy to make a one-time customer service exception to extend the warranty period on your behalf to invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5128073658.
They will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5128073658, in the subject line of the email and please advise of the refund option you prefer.
We will email you the instructions to return the eyeglasses to us for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
Since there was an issue with the size of the frame, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction with one of our two refund options.
We also hope that you have a very happy holiday season!