On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fit perfectly and exact to the description. Love the rainbow color. The last pair I ordered the rainbow was like a wrap and it's started to peel. This rainbow color is in the plastic so that won't happen
Very fast service and cute frames that fit great. But they were smaller than I expected, even though I did the virtual try on.
My new glasses are sweet! I've worn them for one day and have already received countless compliments!
I received my glasses fast & i love them. Can't complain
Always wonderful with Zenni! The glasses fit and look awesome, and you just can't beat the prices!
The bifocals I ordered had an actual line on the lenses. That was very disappointing for me. Otherwise everything else was great.
It was very easy to select my frames, add a new prescription, and order my new glasses. I am very pleased with the quality of my frames and lenses and will definitely order from Zenni again.
Zenni Optical has been so easy to use, and I love the frames they have. I have purchased 2 pairs of readers and 1 pair of prescription glasses. I will keep coming back to Zenni.
Love the glasses, they are so cute and they here to HI so quickly.
Was referred by a a friend. Was happy with price and delivered quickly.
Easy process. My order came in a good time and the price is unbeatable!
Attempted to reach out via email for refund and no response back.
Thank you for posting your Zenni review of the size of the eyeglasses frame you selected for your most recent order, o5185518113, placed on November 16,2022.
We were sorry to read that the frame you selected – full-rim, rectangular, flexible-plastic, kids’ navy blue frame 2021716, with a frame width of 116 millimeters and gray Transitions® T8 photochromic (light-sensitive, auto-tinting) lenses – did not fit the child for whom you ordered the eyeglasses.
Consequently, we apologize for any disappointment you and the child experienced as a result.
We were also sorry to read that you attempted to contact us via email with no response, and we apologize for this matter, as well.
We see no notes in the database record of the order indicating that we received an email from you regarding this order.
The FedEx website advises that the order was delivered to you on November 25,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
We see that the previous order you placed with the same prescription, order o1470932232, placed on August 23,2022, has no notes in its database record indicating you contacted us about any issues with these eyeglasses, in full-rim, square, flexible-plastic, black kids’ frame 2021421 with green temple arms and a frame width of 114 mm.
Nevertheless, if you would like to pursue returning the eyeglasses from order o5185518113 to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the Amazon account you used to pay for the order – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5185518113, with emailed instructions to return the glasses.
They will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5185518113, in the subject line of the email and please advise of the refund option you prefer in the body of the email.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If you select the 100 percent refund in the form of store credit, and you plan to use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit the child well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we look forward to hearing back from you, with the refund request you prefer, which we hope will lead to a successful resolution of this matter.
We also hope that you have a very happy holiday season!
Love the glasses, love the prices, delivery has definitely gotten faster. Will always come back, thank you.
I like the product. My glasses look great. Fit well, as described. Come complete and with their case.
This is my third purchase from Zenni. It was completely my fault, but I ordered the wrong prescription. Zenni was very supportive in the return process and my daughter now has the awesome pair of glasses she was looking for
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5186864669, placed on November 19,2022, for one pair of bifocal eyeglasses.
We were sorry to read that you were disappointed that the bifocals have a line on the lenses, describing the bifocal segment lens in which the reading addition correction is placed.
Consequently, we apologize for any disappointment you experienced as a result, although we were happy to read that, apart from the line on the lenses, you are pleased with everything else about the glasses.
We want to confirm that we do not offer unlined bifocals, but we also want to confirm that we also offer progressive eyeglasses, which have no line on the lenses separating the three progressive focal fields – distance (driving) vision at the top, intermediate (computer) vision at the middle, and near (reading) vision toward the bottom of the lens.
The U.S. Postal Service website advises that this order was delivered to you on November 30,2022, which means that the order is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, if you would like to return these bifocal eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5186864669.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5186864669, in the subject line of the email and in the body of the email, please advise of the refund option you prefer.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We hope to hear back from you, if you would like to return these lined bifocal eyeglasses to us for one of our two refund options, and if you select the 100 percent store credit refund, you may want to use the store credit toward the purchase of a new pair of progressive eyeglasses.
We hope that this will resolve this matter to your satisfaction, and we also hope that you have a very happy holiday season!