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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I have ordered many glasses from you and I'm happy. This pair fits so nice. I would like them to have more purple and lighter black. I still really like them. Thank you for such great service.
Easy to select and customize my prescription I use a computer all day for work so having the blue light protection is amazing.
So many shapes and styles. Defiantly looking into purchasing more.
Zenni was Great to work with and my glasses are Great!
Ordering these were easy and the came fast. The color is perfection and the fit is great! I feel so chic in these!
This is the second pair of these glasses that I've bought because I love them so much. They hold up great and they're truly stunning.
Just in time arrive great product that's exactly what I want
It was so very easy to order. Love my new glasses can wait to order my next pair.
It was great! I ordered them, received a tracking number, and they arrived in the slotted time Zenni said they would!
Everything went good. Glasses came in good shape and great timing.
Love my new glasses. Zenni always come through. My eye prescription is very high. So I love being able to purchase a pair of glasses for under 100 dollars.
These glasses are super cute, my son loves the glow in the dark. We have the same in blue,but they bended quickly so we ordered a new pair. My son loves how lightweight these are, but because of this also a little less sturdy. Anyway, he loves these and I would order them again and again
The frames are the perfect size for my 6 year old and stay in place better than any other design we have tried. Great quality! We will definitely be ordering another pair.
All went smoothly. I am very satisfied with the glasses I received and the speed I received them. Why go anywhere else.
Great service delivery. The image looks a little different then the glasses i received. They look smaller in person.
Super easy and very affordable. Had them in my mailbox in less than 2 weeks. Can't beat the price. Will buy other style in the near future.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members