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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Our previous order arrived broken. My son had no glasses as he broke his older pair. We contacted Zenni and immediately ordered a new pair. I needed new glasses ASAP. The company was great. I would have loved a refund to use for the emergency pair I ordered, but they did give me a credit. I sent the broken pair back with a prepaid label. I will need to use the credit on future orders. I'm happy with their response.
Love to have an extra worry free pair of glasses, I have been using Zenni for quite some time I will buy again
I order some cute frames with my Prescription and they fit good and the lenses were right on target. Will be ordering more.
Great prices for decent products, and shipped even faster than usual this time.
Very fast than I expected and the quality was good with good price.
My son loves his glasses. Great price for great glasses.
Easy ordering and quick delivery, my son loves his glasses.
It was fast and easy ordering. My son glasses are exactly as described. We will be returning for more
I ordered these glass for my daughter because she scratched the lens on her new one that she only had for about a week. She is only 5 years old and this is her first time having to wear prescription glasses. But these glasses fit nice they look a little big but we are adjusting to them.
Glasses are a great value. Lenses are too-notch. Frames are a little tight behind my ears, but it's not unbearable. Very quick shipping after ordering. Packaging was perfect!
Easy to order and quick delivery but cannot use them
I ordered for my son and they were at my house in about a week. So quick and easy. I don't know why I never ordered from you before this!
I stepped out of my comfort zone, and invested in some frames I wouldn't typically be interested in. I've gotten great compliments, I just need to adjust to the new look.
Product quality and service have declined over the past year which is sad because I normally love Zenni but this may be my last purchase.
Thank you for posting your Zenni review of the quality of the glasses and the service you have received from us.
We were very sorry to read that you feel that the service and quality of the eyeglasses has declined to the point that you may consider no longer shopping at Zenni.
Consequently, we apologize for any dissatisfaction you experienced as a result.
If you would like to communicate your dissatisfaction in detail, we invite you to email us, at [email protected], and please advise of the issues you have experienced on your orders during the past year.
Please identify the order numbers of the orders you are describing, and we will be very eager to read your comments and address them.
We look forward to hearing from you about this matter, which we hope will give you the opportunity to describe your experience ordering from Zenni in 2022.
We hope to hear back from you, and we also hope that you have a very happy holiday season!
Met my expectations. The glasses work well and I'm pleased with the order.
Received and glasses were as expected… I wear contacts and these are my back up glasses. Great value for the price, as I hate the idea of spending hundreds of dollars on glasses I will only wear a few times a year
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of what appears to be the first order for eyeglasses you placed with us, order o5181168229, placed on November 9,2022, for one pair of single-vision eyeglasses.
We were sorry to read that you could not see well through the lenses of these eyeglasses, and we apologize for any dissatisfaction you experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on November 19,2022, which means that it is within its 30-day warranty period, which starts the day the order is delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5181168229.
Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.
If the pupillary distance (PD) is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
However, if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the Apple Pay account you used to pay for the order.
We will also email you the prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5181168229, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.
But if it turns out that something was entered incorrectly on the order, we will email you the instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the Apple Pay account you used to pay for the order.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.
We also hope that you have a very happy holiday season!