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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Love these frames. Light weight, size is spot on too
These glasses are very cute; this is my daughter's 2nd pair of these and they do not disappoint. Quick delivery and easy to order!
Wish I would have known the sizing was in correct. I went with a size older than my child was but they are too small
We ordered two pairs of spectacles, dark glasses for my wife and regular indoor glasses for me. Both pairs were well made and fit correctly. The prescriptions were accurate and we are satisfied customers..
Quick and easy. A little disappointed in the blue blocker technology as it makes the lenses seem dark or dingy. But otherwise it's great. This is our 7th pair from Zenni.
Great price and quality. Shipping was quick and glasses were correct. I buy the teens size for my Granddaughter.
My package was misplaced during deliver and Zenni followed up with a new delivery.
Thank you. A large selection at a lower price. Good shopping speed.
I've purchased several pairs of glasses and have NEVER been disappointed. My son loved this pair and they fit great!
Great lenses for a really great price Would probably give the total experience 4.5 stars if I could. Frames were not exactly what I'd hoped for, but I am pleased. I would definitely recommend, and will most likely get a another pair in the future.
Love the color and the touch of gold, at first I didn't know if the rounded shape would work with my face shape but I think they're cute. Lens are 10/10 (I added oleophobic and anti glare too). End of the day I can feel they are pinching behind by ears so I'll have to get them adjusted.
It was a good experience my order got delivered on time
Love Zenni. Organized, easy to use, great value.
I did wish they would give a better estimate when they will ship. But there is clear communcation along each step. Still great service. Just some minor feedback.
Love them! Thank you guys so much! Always do my ordering from you, super cheap, fast, and reliable.
I have now bought 5 pairs of glasses, all good quality and I almost always get them before the quoted time.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for posting your Zenni review of what appears to be the first two orders for eyeglasses you placed with us, orders o5184963705 and o5185315562, both placed on November 16,2022.
We were sorry to read that the eyeglasses order you placed for your child, which we believe is order o5185315562, included two pairs of single-vision distance eyeglasses, both in the same frame but in two different colors – full-rim, rectangular, plastic frames 263421 (black) and 263439 (multicolor), each with a frame width of 123 millimeters – that are too small to fit the child well.
Consequently, we apologize for any disappointment you and your child experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on November 28,2022, which means that the order is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, if you would like to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5185315562.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5185315562, in the subject line of the email and in the body of the email, please advise of the refund option you prefer.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If you select the 100 percent store credit refund, and you plan to use the store credit toward the purchase of one or two pairs of glasses that will fit your child well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you or your child well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we hope to hear back from you, if you would like to return the two pairs of eyeglasses for the refund of your choice.
We also hope that you have a very happy holiday season!