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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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These glasses are a bit small for my face. I'm wishing I would have got them as sunglasses instead of every day wear. The nose piece hovers over my nose instead of sitting on it unless I force it but this may be due to the slope of my nose bridge. Also, the width of my face must be wider than the glasses so I feel like I'm stretching them out when I wear them. I'm hoping overtime they do stretch to sit comfortably on my face. I haven't been wearing them much though because of how they don't fit properly.
I was going to give 2 stars but they arrived quickly so I gave a star for that.
These frames look like the picture and fit well. I'm happy with my purchase!
I am happy with the order and the service. The glasses fit well. Thank you
I immediately got compliments from friends and co-workers on the glasses
Fast shipping, wonderful glasses. Great experience!
Received my glasses in about a week. They looked exactly how they appeared on the website and are just what I wanted. Great value for a really reasonable price.
I started buying glasses from Zenni after I retired from the Army 12 years ago and have been absolutely satisfied. They shipped to the various APO addresses that I stayed at and had no issues sending out a new set of glasses when one of my pairs came in with the wrong script. The lenses hold up under severe impact and the frames do the job their designed to do and look good doing it. I buy very inexpensive frames and have had several people ask me where I get my glasses. I always tell them that Zenni is the place to go!
Always pleased with Zenni's glasses. Made and delivered within two weeks. Affordable and high quality.
Easy to use, love this site, they keep a record of my previous frames so I can find them again too
Forgot to order progressive lens. Reordered a pair with them.
Received order in less than a week. Glasses are well made.
I like the frames and look but they feel stiff and a little uncomfortable
Thank you for posting your Zenni review of the eyeglasses frame you selected for your single-vision eyeglasses with our Blokz® blue-light-blocking feature, from your order o5185612505, placed on November 17,2022.
We were sorry to read that the frame you selected – full-rim, rectangular, flexible-plastic, pink and light-blue ombre translucent frame 232622, with a frame width of 131 millimeters – feels stiff and uncomfortable to wear.
Consequently, we apologize for any disappointment you experienced as a result.
Here is a link to an infographic found toward the middle of the bottom of every page of our website, How to Adjust Your Glasses (https://www.zennioptical.com/how-to-adjust-your-eyeglasses).
We hope that this information is helpful.
However, if adjusting the eyeglasses does not improve the fit, we see that on November 2,2022, you placed order o5177268156, for one pair of single-vision gradient sage sunglasses, in full-rim, cat-eye rectangular, acetate, spring-hinged, tortoiseshell-and-teal frame 4435724, with a frame width of 135 mm.
It may be that frame 232622 is too narrow to fit you well if frame 4435724 fits you well.
The U.S. Postal Service website advises that order o5185612505 was delivered to you on November 28,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, if you would like to return the eyeglasses in frame 232622 from order o5185612505 to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5185612505.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5185612505, in the subject line of the email and in the body of the email, please advise of the refund option you prefer.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We hope to hear back from you, if you would like to return these lined bifocal eyeglasses to us for one of our two refund options, and if you select the 100 percent store credit refund, you may want to use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit you well.
With this in mind, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we also hope that you have a very happy holiday season!
Kids love the glasses, so cute and the pricing is great!
Perfect glasses for my partner, he really loves them & wears them everyday!
My first order for my son and they got perfect, look great, and he can see!
The glasses are wonderful! The shipping was not so much. The item went back and forth between Arkadelphia and Little Rock for 3 days before it was delivered on December 1st.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of your eyeglasses order o5015529062, placed on November 9,2022, for one pair of single-vision eyeglasses with our Blokz® blue-light-blocking feature.
We were sorry to read that the frame you selected – full-rim, square, flexible-plastic, tortoiseshell frame 123925, with a frame width of 136 millimeters – did not fit you well, and we apologize for any disappointment you experienced as a result.
We see that you placed a subsequent order, o5191523080, on December 8,2022, for a pair of single-vison distance eyeglasses in a wider frame – full-rim, cat-eye, flexible-plastic, translucent beige frame 2037715, with patterned temple arms and a frame width of 144 mm.
We hope that when you receive these eyeglasses you will be satisfied with the fit of the frame.
Nevertheless, the U.S. Postal Service website advises that the eyeglasses from order o5015529062 were delivered to you on November 15,2022, which means that the order is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order.
If you would like to pursue returning the eyeglasses in frame 123925 from your order o5015529062 for one of these two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5015529062.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5015529062, in the subject line of the email and in the body of the email please advise of the refund option you prefer.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We hope to hear back from you, if you would like to return these eyeglasses to us for one of our two refund options, and if you select the 100 percent store credit refund, you may want to use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit you well, if you receive the eyeglasses in frame 2037715 and the fit is not perfect.
With this in mind, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we also hope that you have a very happy holiday season!