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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
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These glasses and lenses are top quality.
Zenni is the best, amazing products, quick, efficient experience. Thank you
Fast and easy ordering and delivery! I love Zenni!
Price is reasonable and quality is good. Highly recommended.
Daughter liked them and got allot of compliments at school
Always get great quality glasses at affordable price.
The frames Fits well. No complaints, bought for our homeless patient.
This was first purchase with Zenni optical and I am very pleased. I loved the option to upload my photo and try before I bought. And I let the software program measure my pupilary distance and it got it exactly right. My glasses were perfect. Thank you so much!
Glasses fit well, comes with cloth and nice/hard case.
Exactly what I was looking for. Better than my doctor's office!
The lenses seem off, I don't know if they are correct.
50 characters or more,
Very fast shipping even when using the regular
Was very exited I rushed to the post office
Love them!
Easy and convenient! The eyeglasses were ordered with ease, the confirmation was fast, the order came quickly, and the eyeglasses are just right. Thankyou
Ordering experience was easy and order came quickly. Once I received my new glasses, I was pleased. Frames look better than expected and lenses are great
My order came in a day early and I love the look of my glasses, definitely going to order again soon!
Great tortoise frames that I think will compliment just about anyone! Love them!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us, order o2558552456, placed on November 23,2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.
We were sorry to read that the prescription seems off, and we apologize for any disappointment you experienced as a result.
The U.S. Postal Service advises that the order was delivered to you on December 1,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o2558552456.
Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative who answers will ask you to email the prescription to them, to confirm that it was entered correctly.
If the pupillary distance (PD) is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
However, if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for the refund option available for an order paid for partially with store credit and partially with funds from an Apple Pay account – a 50 percent refund to the Apple Pay account of the amount of store credit that was used to pay for the order and a 100 percent refund in the form of store credit of the amount of Apple Pay funds you used to pay for the order, minus the $4.95 Standard shipping fee, which we do not refund in a situation such as this.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o2558552456, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.
But if it turns out that something was entered incorrectly on the order, we will email you the instructions to return the glasses for the refund option available for an order paid for partially with store credit and partially with funds from an Apple Pay account.
We will also email you the prepaid shipping label to use for return postage.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.
We also hope that you have a very happy holiday season!