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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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This was an easy and fun ordering experience! I love the glasses and the shipping was quick! I also love the clip on sunglasses that I ordered with them.
Easy, as always to order. Great glasses at a very good price.
Ordering glasses was so easy! I can't wait to order sunglasses next!
Fit great and are cute! My nose is small so usually i have a Hard time with my glasses staying up! But these are just the right size!
Quick, reliable, high quality. Very happy with the order
This was my second pair. I needed something strictly for Work, and I absolutely love having a backup pair of eye glasses, as I have been known to have, the worse luck ever. My Zenni experience has been great!
Great shipping and service but I'm going to have to return due to too strong prescription.
I have probably ordered 20 pairs of glasses for the family and I'm always impressed with the selection, price and speed.
Persciption and price is right. I don't like the size or the fit of the glasses. Tight, small and wrong color
I was very pleased with my order. I will definitely use Zenni again eith all my eye glass needs.
I ordered 2 pairs of glasses for my daughter with no prescription. They were to small. They only offer you 100% store credit or 50% back to your original payment mention. Not worth the money.
Thank you for posting your Zenni review.
The order number you provided with your review represents an order placed in 2014.
If you have an order number of an order placed in the fall of 2022, please reply to this review response with that order number, and we will be happy to look up the order, research this matter, and respond to your concern.
We hope to hear back from you with the recent order number, in the hope that we may resolve this matter to your satisfaction.
We also hope that you have a very happy holiday season!
Delivered fast, good quality for the price! :) Normally I mainly use contacts but I find myself wearing my glasses more, they are comfortable! Highly recommend and can't wait to purchase more.
I don't know that there's anything wrong with the glasses that I was sent, but I am checking with my doctor to see if there's something wrong with my prescription. Everything in the distance looks Crystal clear, but anything within 8 to 10 feet of me looks very distorted.
Can in great time and are perfect….I was able to get the frames I wanted and great price and transition
We ordered these glasses for my 95 year old mother. There was no problem with ordering. We received the glasses in less than two weeks!
Sure did save us some time and money!
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the most recent order you placed with us, order o5178715990, placed on November 5,2022, for one pair of single-vision eyeglasses with our Blokz® blue-light-blocking feature.
We were sorry to read that the frame you selected – full-rim, square, acetate, translucent frame 662916, with a frame width of 132 millimeters – did not fit you well.
Consequently, we apologize for any disappointment you experienced as a result.
The U.S. Postal Service website advises that this order was delivered to you on November 12,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses.
If you would like to pursue returning these eyeglasses for one of these refunds, we invite you to telephone Zenni Customer Service, at 1-800-211-2105 and anyone who answers will be eager to assist you when you provide the order number, o5178715990.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5178715990, in the subject line of the email and in the body of the email please advise of the refund option you prefer.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We see that on your previous order, o511939280, placed on September 18,2022, you selected two frames: full-rim, square, mixed-material, tortoiseshell-and-coral ombre frame 7813125, with a frame width of 137 mm; and full-rim, square, acetate, spring-hinged, multicolor sea glass frame 4427139, with a frame width of 140 mm.
Since the most recent pair of eyeglasses you ordered did not fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, we hope to hear back from you with your refund choice, and we also hope that you have a very happy holiday season!