Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the most recent order you place with us, order o5186333258, placed on November 27,2022, for one pair of single-vision distance eyeglasses.

We were sorry to read that the lenses of the single-vision distance eyeglasses with our Blokz® blue-light-blocking feature you purchased on November 28,2021, in order o4312043850, developed scratches within the first few days of your having received them.

Consequently, we apologize for any dissatisfaction you experienced as a result.

Moreover, since you mention that the scratches first appeared a few days after you received those eyeglasses, we want to advise that we have a 30-day warranty period, which starts the day the glasses are delivered.

We are also sorry that you did not contact us about these glasses within the warranty period. Had you provided a picture of the scratched lenses, we might have offered you a free remake or 100 percent refund of the price of the glasses in the form of store credit to your Zenni account.

The U.S. Postal Service advises that order o5186333258 was delivered to you on December 8,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, if scratches develop on the lenses of these eyeglasses, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, prior to January 8,2023, and anyone will be happy to assist you when you provide the order number, o5186333258.

Of course, we hope that no scratches appear on the lenses of these eyeglasses, and that you will be satisfied with them.

We thank you again for posting your review, and we also hope that you have a very happy holiday season!

Thank you for posting your Zenni review of what appears to be the first order for eyeglasses you placed with us, order o5183507377, placed on November 13,2022, for one pair of premium progressive eyeglasses.

We were sorry to read that you could not see well through the lenses, which also were thicker than you would have preferred, and we apologize for any disappointment you experienced as a result.

You selected a 1.50 progressive lens, although with the prescription you entered, our website recommends the 1.74 high-index progressive lens, which would have resulted in thinner lenses.

In addition, the frame you selected – full-rim, browline, round, stainless-steel, multicolor iridescent frame 3226817, with a frame width of 137 millimeters – has a lens width of 53 mm.

With a strong prescription, such as you have, we recommend selecting a frame with a lens width between 45-48 mm, but no wider than 50 mm, which will also help to keep the lens thinner.

The U.S. Postal Service advises that the order was delivered to you on November 25,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5183507377.

Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative who answers will ask you to email the prescription to them, to confirm that it was entered correctly.

If the pupillary distance (PD) is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.

If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.

However, if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the Apple Pay account you used to pay for the order.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5183507377, in the subject line of the email and please attach a copy of the prescription to the email.

If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.

But if it turns out that something was entered incorrectly on the order, we will email you the instructions to return the glasses for the refund option you select – either the 100 percent store credit refund or the 50 percent Apple Pay account refund.

We will also email you the prepaid shipping label to use for return postage.

We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.

We also hope that you have a very happy holiday season!