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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I bought a new pair of glasses to update my look to be more stylish. They fit perfect and look great! Got the blue light glare too and I love it.
I upgraded his glasses to the on before the highest index because my son has a very strong prescription -14 in one eye and -9.50 in other eye which makes his glasses really thick. These came out better than his first pair I bought from someone local.
This is my 4th purchase of glasses through Zinnie and once again very happy. Great frame selection, good prices and received my order in a timely manner. I highly recommend this company.
Great glasses, arrived quickly & as described. Easy to use and love the try on feature... highly recommended
I have ordered many pairs of glasses and a pair of sunglasses from Zenni and have never had an issue with any of them! Not only do I love the products but absolutely love the prices! Thank you Zenni!
I have ordered six glasses and two pairs of sunglasses. 7 out of 8 would give 5 stars. This last pair of sunglasses is not what I expected. I bought them for driving and they give me a headache if I wear them too long. Plus they are very bulky. Little buyers remorse.
Hi, Jeff. We are sorry to learn that your new sunglasses are causing you to have headaches. The order number you provided for this review does not correspond with an order for a pair of sunglasses, however, we are eager to assist you with this issue, so we are sending a direct message to request the correct order number or approximate date of the order so we can further assist you. We hope to receive your prompt reply.
I have multiple eye glass needs. I need a pair for driving and a pair for computer work. Bifocals never worked well for me. I did not want to pay the $7-800 at an optician so I tried Zenni. That was six pairs ago and I still haven't spent as much as I did on my last pair from an optometrist. I now have different colors to go with different outfits! All are still working perfectly and I put them through a lot. I'm hooked and a little addicted.
Ordered two pair within a month and love my new glasses. Will order more as like everyone, I "misplace" them frequently. Such an easy website and my order was shipped very quickly and in perfect condition. Thanks Zenni!
I'm very pleased, 2 pairs with in a month, because of the the great things about zenni. I would recommend this eyeglass company to my friends, because they all ask me about my style of glasses and they cannot believe that I pay so little for them.
Love the selection of frames, lens colors but most of all the prices! I am looking forward to getting my perception sunglasses. Wish I had known about you all before I got my glasses I paid over $300.00 for them and I had my own frames. I will be sure to order from you when I need new ones.
My son loves his sunglasses this is the first pair of prescription sunglasses and he loves them
Thank y'all
Website navigation was great, showed all very good prices, all frames and options even had a "try-on" tool. Shipping was fast, received product in excellent condition A-1experience throughout!
I have three sets(pair) of glasses from Zenni and am pleased with all of them. One set is non-prescription for computer distance, the other two regular bifocals. After the first set, I decided to try the next size up, since I seem to be in between. I use all three sets. One of the bifocals is smalll frame, the other large. At these prices, I can have multiple pairs for different uses. I highly recommend this product.
Poor customer service and return policy. The frames I ordered had streaks of a black powder coat that did not look finished. The customer service representative said that it was suppose to be like that. Delivery was fast but the frames just looked a felt poorly made. I only got 50% refund back due to their return policy.
Wont be buying from them or recommending them to anyone.
Thank you for posting this Zenni review, which gives us another opportunity to address this issue.
Our records show that you contacted us on June 19th, provided a photo of the frame and reported that the frame had streaks across it and appeared to be unfinished. We can confirm that this is the design of the frame; a brushed look described under the Description tab on our website, which is located just under the photos of the frame. Due to the nature of this design, no two frames will look exactly alike, neither will any frame look exactly like the photo on our website. Nevertheless, we were sorry to learn that you were dissatisfied with the appearance of the frame once you received it. Furthermore, this order was paid for by store credit and although our policy states that orders paid for with store credit can only be returned for a 50% refund, we are happy to make an exception in your case and issue a full refund. We have emailed you return instructions as well as a prepaid shipping label. Once the glasses have been returned, the refund will be processed within 24-48 hours and we will email you confirmation of the transaction. We hope these measures meet your satisfaction and that you will reconsider your decision of not ordering from Zenni again.
The frames for these glasses are poorly made and very weak. They broke within a couple of months. I should have mailed them back for a refund, but I needed glasses right away so bit the bullet and went back to my expensive optometrist.
I ordered 3 pairs for $65 and get compliments everyday! I love having different colors and styles. The quality is great and they come packaged nicely. I keep getting asked where I got my new glasses and love telling people.
My sister had recommended Zenni. I finally ordered a pair and I LOVE THEM! I also have received a lot of compliments.
Best rate for most beautiful glasses, really pleased. Good way to store glasses prescriptions. Progressives not overpriced.
I'm very pleased with the glasses that I bought from Zenni. I was skeptical about buying eyeglasses online but they exceeded my expectations. My glasses included progressive lens and photo-chromatic lens. They cost $99.00 and I can see out of them much better than the ones that I lost which cost $500.00. I plan to purchase all of my eyeglasses from Zenni in the future.
Thank you for this complimentary review. We are so happy to learn that you overcame your skepticism and gave us a try. It is good to know that your new Zenni glasses exceeded your expectations and that you were able to save so much money by purchasing from us. We consider it a privilege to serve your eyeglasses needs and we are glad to hear that you plan to continue to patronize us in the future.
Ordering from zenni is the same thing the eye shops do but with more options and a ton cheaper. I shake my head hearing people dropping 400-500 hundred dollars on glasses.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting this Zenni review. We are happy to hear that you found your son’s new Zenni’s to be better than the glasses you had made for him locally. We are also delighted to know that you were able to find something cute and stylish for him. We concur; that is a beautiful photo. Thank you for sharing.