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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I ordered two pairs. First one on 7/3/19. I returned it because of an incorrect PD. Initially, I had thought that I that the prescription was not filled correctly and caused unclear vision. So I had two eyeglass stores verify the prescription on the lenses and was told that the lenses matched the prescription exactly. I got the correct PD from my doctor and ordered the 2nd pair on 7/9/19. This pair is great-good fit, vision. I was impressed with the excellent customer service I received when I had to return the first pair. No problems getting the full store credit. The whole process was very smooth. I recommend Zenni to anyone buying glasses online. Service and prices can't be beat. Thanks guys.
Zenni has a great selection of glasses to choose from. The frames are stylish and durable. I had to return the first pair I ordered because I didn't like the way they fit. I was able to return them and order a new pair without any issues.
These sunglasses look like the color was sprayed on. Poorly. Darker in some places and practically empty in some places. NO QUALITY CONTROL. Ok-- so people need training but this is completely UNPROFESSIONAL. And they won't refund my money--only give me store credit. I need glasses for trip to Spain, but i will order them locally.
Thank you for posting this Zenni review, which gives us another opportunity to address this issue.
We are sorry to know that you were dissatisfied with your recently purchased sunglasses and we are appalled to learn that when you contacted us to report that they were defective, you were not offered the option to provide a photo of the defect or return the glasses to be inspected. When a customer reports a defect and the defect is visible in a photo, it is our policy to have the customer submit a photo of the defect via email and if the defect is not visible in a photo, we ask that the glasses be returned to us for inspection. Once we can confirm that the glasses are defective, either from the photo or the in-office inspection, we offer to remake the glasses. If the customer prefers a full refund instead of a remake, we are happy to oblige. We are sorry to learn that our representative failed to offer you these options and we apologize for the disappointment you experienced as a result. We will reach out to you by phone later today with the hope of coming to a resolution with which you will be happy.
I was sceptical of buying glasses online but gave Zenni a try because of the unbeatable prices. I made a mistake on my prescription when I entered the info and customer service team were great in correcting the error and letting me know it had be completed. I got my new glasses before they were supposed to arrive and they were fantastic! I'm going to get a few more pairs from them and my wife is now getting her glasses from them as well!
I ordered 2 pairs of glasses and received notification that they were delivered by the post office. It was earlier than I was supposed to receive them so I was happy, but they were not in my mailbox. Turns out they were lost or delivered to the wrong person. When I told Zenni they reprocessed my order and had it delivered Priority mail. I am extremely happy with their service and will probably be ordering glasses in the future.
I was tired of paying hundreds of dollars for one pair of glasses. With Zenni, I ordered 3 pairs, including clip-on sunglasses, for about half the cost of one pair at a local store. The glasses came faster and I didn't even need adjustments! They're exactly what I wanted. The site was easy to use and I appreciated the lens suggestions during the ordering process.
Quick To answer any questions. Do their best to please you. I had 4 pairs of glasses with prescription made by Zenni and I was always please.One time it needed To make a correction and they did it with no problem.
I ordered from them for the first time a couple years ago, and I've shopped there ever since. Their customer service is great; their frame options/selections are pretty good; my order came in on time. I couldn't ask for anything more-- thanks, Zenni!
Loved the glasses and the prompt service in receiving them. They looked exactly the way I expected. I have ordered several pairs of glasses over the years and get lots of compliments on them.
Still haven't received the product. Checked tracking and it looks like they are having trouble finding the address. Called in to see if they had the correct address and all I got was that we put it in right therefore you got it wrong. Just want the bloody glasses!
Thank you for posting this Zenni review. We are sorry to have sent our request for your feedback prematurely, and we hope you will accept our sincere apology.
Our records show that you contacted Zenni on June 9th to explain that the tracking history of your order indicated that there may be a problem with the delivery address for the order. Our representative confirmed that the address on the order was correct and advised that if you had had communication with the carrier, we could forward a copy of that communication to our shipping department for investigation if you would provide us with a screen shot of it. We don’t have record of receiving the screen shot, however the representative did forward the information that was available to our shipping department and as of this morning we were able to confirm that the address you provided was printed correctly on the shipping label and that the package was out for delivery. We have checked the tracking history of your order again and it now shows that the order has been delivered. Now that you’ve received your glasses, we hope they meet your satisfaction.
Furthermore, if you found your experience with our customer service representative to be less than satisfactory, we apologize. And we want you to know that the transcript of your Live Chat session with our agent is being reviewed in order to understand what could and should have been done differently to improve your experience.
Thank you again for your comments.
Zenni is so easy and convenient! I ordered my perscription sun glasses and 2 weeks later I had them in hand. They are exactly what I wanted!
I was pretty skeptical of this site because of how inexpensive the glasses were but that was also a major selling point. With the glasses being so cheap and the cool return policy, why not try them? I ordered two pairs for close to $25 and I am pleasantly surprised with the amazing quality and style of the glasses I just received. They came in nice cases and cleaning clothes. From the second I tried on each pair, I fell in LOVE! They fit and look better better than any other pair of glasses I purchased from a professional, expensive store. I'm so excited to purchase more pairs soon!
I love Zenni, I've gotten so many compliments on my glasses, especially the white ones I'm wearing in the photo. Thanks for the excellent prices and the choices available.!
A little disappointed in the quality of the frames, I guess I was expecting a little more. They are light and flimsy!
Thank you for posting this Zenni review. We are sorry to learn that you are disappointed in the quality of your frame. If you observe defects in the frame, we’d like to know about them. Therefore, we invite you to contact us by phone at 1-800-211-2105 or by email at [email protected] to report any defects. Even if there are no defects, but you just don’t care for this frame, we encourage you to contact us to discuss the available return options. One of our representatives will eagerly assist you. We hope to hear from you soon so we can resolve this matter quickly and to your satisfaction.
Very fast. I love my new glasses; the color and shape. Zenni are recommended. I would definitely reorder all my prescriptions with Zenni.
Glasses work great and i noticed i didnt need to order the expensive 1.74 lens for 70 bucks the 1.57 are just as light
It was easy fast and affordable, you got a client for life. The only tricky thing is the distance between your pupils, you need a person with you to help otherwise no problem I highly recommend this. Myself I went from paying between 600 to 700 dollars to a little over 100 dollars
I find this company a very good place to buy glasses from prices are very inexpensive and the quality of their product is first rate
I have a progressive prescription and wanted sunglasses. My optician was gong to charge me over $400. It was at this point I thought I'd try Zenni because I heard good things about the company. To my happy surprise my Zenni sunglasses with a progressive lens cost me only $139! They were perfect! I loved them so much I bought a second pair of regular glasses and was extremely happy with those. The service was excellent and the shipping was fast. I will definitely being using Zenni in the future!
Hi, thank you so much for posting your very kind review of Zenni Optical. We are delighted to learn that you are satisfied with the shipping speed of your order and that you were so happy with your sunglasses that you decided to buy a pair of regular glasses. We’re also glad to have saved you money. We appreciate your business and consider it a privilege to serve your eyeglasses needs. We hope to continue to do so in the future.
My experience with Zenni is always above my expectations. My orders are always on time and the most important thing is that the frames are all good quality.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting this Zenni review. We are delighted to learn that you had a great experience when you contacted our customer service department and that our return policy enabled you to return the first pair and get another that works well for you. We are always happy to hear from a satisfied customer. Thank you for sharing your experience.