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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Quality is beyond expectations. Service tech info on reader prescription helped in learning how make stronger to read fine print at bottom of sports cards/prescription medicine et cetera. If quality and price cannot be found here tjen its not available Jim
They were quick and perfect when they arrived to my house. I bought two pairs and they were great. They fit well and had no issues. Great job. Thank you. If you do all the measuring yourself you should have no problems.
This is a GREAT SERVICE! It provides folks and opportunity to select REALY COOL lenses at an affordable price! Every experience with customer service either through e-mail, phone or online has been AWESOME! Thank you Zenni Optical! I REALLY LOVE MY ZENNI'S!
So far so good haven't had a problem with bifocals or ten or anything there eye wear are great I've order from other places they would mess up my order Zenni was write in spot thank you.
I recently received the second pair of Zenni glasses that I have ordered. These are a pair of computer glasses with a little less correction than I would have for reading (+1.25), and Blokz lenses that filter out blue and ultraviolet light, with anti-reflective coating. The frames were really inexpensive. I bought them for my husband thinking he would not like the correction, and perhaps find the transparent lenses too "girly," so I was prepared to let him just try them for the anti-blue light filtering, and then I'd order a different pair for him and keep these for myself. To my surprise, he likes them! And I love them! So my next order is a no-brainer. I'll just get the same pair, adjusting the reading correction to be ever so slightly less powerful. For me, they are just perfect for all indoor wear. Soon my hubby and I will be "twinsies."
Customer service was great, just like for my first order. I cannot remember what issues I had when I first wanted to place the order, but I remember being on the phone with them really late at night, and they resolved the question. Honestly, they really produce quality glasses at literally a fraction of the price you'd pay at even Costco or Kaiser. And I love a lot of the "extras" they offer, for example the virtual try-on, and engraving your name on the staffs. Hopefully if I ever leave my glasses somewhere, the people who find it will notice that.
I don't have a photo to post, but I hope I can edit this review to add one later! They look awesome!
I have finally learned how to buy the right size glasses (from the various measurements). I also know what style looks great on me (cat-eye). So- I went for it and I succeeded! Zenni seems to have done good with getting the prescription properly (in the past - they did not). The shipping was fast (I arranged with them to FedEx me my glasses which I paid more for- because I'm currently abroad). Shipping took only 1 week! I love my new glasses and the price was incredibly cheap. I am really pleased with the entire experience. I could NOT have gotten prices like this where I am located. (I bought 3 pairs in total and they are all fantastic!)
I bought four pairs of glasses with blue Blocker. It was super easy to find the ones that fit us and styles that we liked. They each came with their own case and were very high-quality. We will definitely be buying from them again!
The glasses are amazing quality! I got some clear ones and I'm in love. Honestly idk why eye doctors charge so much of Zenni Can do a way better job at 1/4 or the price.
If your a first time buyer for glasses online be sure to do your research and ask questions. I had several issues with the first pair at Zenni and their answer/response was buy a smaller pair. Nothing more. They don't ensure satisfaction with their products and when you state your concern they say "i'm sorry to hear that" and restate their policies.
Purchased a backup pair of glasses from Zenni. Very good experience... order entry was a bit of a challenge due to the product, but fulfillment was timely and excellent, including communications. Good price as well. Will definitely consider Zenni for any purchases going forward.
This is the first time that my husband and I have ordered from Zenni. We both loved our first pair so much that we each bought a second pair! They look great and are super affordable!
I paid for transition lenses. I only had the glasses 3 months and the coating starting peeling. They only warranty the coating for 30 days. The nose piece fell off today. Glasses are cheaper, but if fall apart after 3 months, than it's not worth it. Paid $142 for mine.
Thank you for posting your review, which gives us an opportunity to address this issue.
We wish to clarify that although some components of your lenses and frame are covered for 30 days, the photochromic films and anti-reflective coatings are covered for 1 year. Additionally, we are happy to replace nose pads free of charge after the warranty period has closed. You may find this information detailed in or return policy and in the Frequently Asked Questions on our website. We are also providing a link for you here: https://www.zennioptical.com/c/faq#returns-faq?top=returns-warranty. We are sorry that you are having these difficulties with your glasses and we are eager to assist you so please send us your order number via private message on this website so that we may review the details and then get back to you with an appropriate resolution. We look forward to hearing from you soon.
Last year I bought reading glasses and driving glasses, loved them both. This year I got brave and ordered bifocals, they are fantastic! The price helps, $68 from Zenni as opposed to $600 from the optometrist is a huge savings. Thanks!
Hi
I want to THANK Zenni Optical from the bottom of my heart. I have NEVER had a pair of glasses that fit properly and were comfortable, until NOW. I don't know if it's because previous Dr.'s didn't even measure them for me or what, and I had never ordered online, prior, it was always in office purchases. I followed the measurement instructions I looked up plus their guidelines and MY GLASSES CAME OUT PERFECT. & I was SO EXCITED at the CHEAP PRICES, I ordered 9 PAIR, and some I got night guard clip, 1 transition sunglasses, few other things, because I just couldn't believe it was so cheap, etc. & MY ENTIRE ORDER, with EXPRESS delivery, that arrived in about a week, with not only an email with tracking for it, but an email prior letting me know they were working on it, too, was ONLY just over $200. I could have just got 1 pair, but I figured that for what I would have usually spent, on just 1 pair, why not? EVERY PAIR I ORDERED FITS PERFECT & IS EXACTLY what the weight of glasses are, and what the picture looked like, etc. Each 1 came with a nice hard case & cloth and free scratch guard deal, etc. Once you're ordering, you see what's already included.
I have a sensitive nose bridge, so I went with all light weight, and THEY ARE, but trendy, well made, NOT cheap made, like their price, is.
I CAN NOT THANK YOU ENOUGH ZENNI. MY EXPERIENCE FROM START TO FINISH, including virtual try on's prior to purchase, was 100% AWESOME. THANK YOU.
Glasses I wanted was not in stock as soon as they came available I was notified. I ordered glasses and received them fairly quickly didn't take long at all. Love the glasses... I will order from Zenni again.
Thanks for making me a happy customer.
What absolute rubbish Zenni are.
The glasses came to about $130 with a "sturdy" looking frame and some bells and whistles.
When they eventually arrived I couldn't see at all with them, gave me a terrible headache and couldn't get used to them at all. Prescription was entered correctly. Return policy is awful but they said they will refund me if they find it was their fault.
Due to the terribly long process to return them I ordered another pair with same prescription elsewhere and they were perfect. But Zenni, a month later said their's were correctly made, which can't be true otherwise beacuse I couldn't see at all through them. The process is not transparent and they say whatever they like of course. I have no option but take their word.
They offered me only 50% refund (and no shipping refund) or store credit which I won't use because I can't trust them. The sturdy frame also turned out to be flimsy.
What a rip off. And yes, came from China. Not only I didn't save any money, I'm terribly out of pocket with Zenni. These are nothing but scammers. This practice is illegal in my country.
Thank you for posting this review, which gives us another opportunity to address this issue.
We can confirm that glasses may be returned to us for inspection if a customer suspects that there is a manufacturing error or defect in them. If our inspection results confirm that there is a defect or error, we will remake the glasses, or if the customer does not want the glasses remade, we will provide a full refund. However, if our inspection finds no errors, the options are to accept, as you mentioned, 50% refund to the credit card or 100% store credit, both of which exclude the shipping fee. A third option is to return the glasses to the customer. We are sorry that you had difficulty with the glasses. We are also sorry that you disagree with the results of our inspection. If you would like your case to be reviewed, please provide your order number via private message on this review site and we will be happy to review this case in the hopes of arriving at a resolution with which you may be pleased. We will be eagerly waiting for your message.
Liked frames but lenses have issues. Sent message and the still haven't reached out to me! Use a different online site!
Thank you for posting your review, which gives us an opportunity to assist you with this matter.
We are sorry that you are having problems with the lenses in your new glasses. We are also sorry to learn that you messaged us regarding this issue and did not receive a response. We want to assure you that a failure to respond would not have been intentional. Please send us a private message through this review website and we will be happy to assist you. In your message, be sure to provide your order number and a brief explanation of the problem you are experiencing with the glasses. Additionally, please let us know when and how you tried to contact us previously so that we may investigate and determine if there is an ongoing issue that needs to be resolved. If it was through one of our social media accounts, please let us know which one or let us know if it was through email and provide the email address to which you sent your message. We look forward to assisting you and hope to receive your private message soon.
I ordered non prescription glasses with blued light protection because I work at the computer all day. The truth is, I don't know if it actually works but the frames are nice.
Thank you for posting this review of your recent purchase from Zenni Optical, which gives us an opportunity to address this matter.
We wish to inform you that overexposure to blue light has been linked to headaches, eye strain or dry, irritated eyes. It has also been linked to blurred vision and disrupted sleep. When an individual begins wearing blue light-blocking lenses, these symptoms may lessen or disappear very quickly. However, for others, it may happen more gradually. If you have experienced any of these blue-light induced symptoms, we hope that over a bit more time, you will notice some relief. If you have not experienced these symptoms, and therefore do not feel a difference when you wear your new glasses, you may test your lenses to be sure that they are working as they should. Our lenses block blue light from 380 nanometers (nm) to 415 nm and reduce blue light transmission up to 455 nm. The proper way to test the efficacy of lens protection against blue light is to compare blue light emission in the target wavelength range against the lens. Because our lenses protect against HEV blue light, a HEV laser is one way to emit this blue light and show the protective qualities in action. To see the HEV blue-light-blocking qualities of our lenses in action, you may refer to this video: https://www.youtube.com/watch?v=zoQXXhBTijI. To request a blue light laser pen like the one shown in the video so you may try it at home, please send us your order number via private message through this review website, and we will send you your own blue light laser pen.
We are thrilled to know that you are happy with the frame you selected, and we hope that you will discover an appreciation for the lenses as well.
I've ordered from other online glasses companies... and then discovered Zenni. I LOVE the options, the site, and more than anything the glasses. And the price. Oh yeah, the price. I ordered glasses with the sunglasses clip-on and they are fabulous.
Zenni is always easy, affordable and speedy. If I ever make a mistake and need to call customer service, the conversation ends with my expectations being exceeded, and leaves me feeling taken care of. I love this company.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting this Zenni review.
We are sorry that you had problems with your glasses and that you were unhappy with the advice given to you by our representative. Because we do not have your order number to check the details of the order and because you have not specified exactly what you experienced with those glasses, we cannot determine whether the advice given to you was appropriate. If your issue has not been resolved to your satisfaction and if you would like us to look into this further and try again to resolve it in a manner with which you will be pleased, please send us the order number via direct message on this website and we will respond within 3 business days. We look forward to assisting you with this matter and we hope to hear from you soon.