Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the bifocal eyeglasses you ordered from us. We were sorry to read that you found the bifocal segment lens narrower than what you previously received from a different optical retailer. Consequently, we apologize for any disappointment you experienced as a result. We want to confirm that the bifocal segment lens we provide is the Flat Top 28 or D lens, which is 28 millimeters wide, the top of which is placed at 4 mm below the centerline of the larger, distance-vision lens. You may have received executive or Franklin bifocals when you previously purchased bifocals elsewhere, which are wider than the FT 28 bifocal segment lens. Nevertheless, we were pleased to read that you have found these glasses to be of good quality at a very affordable price. You contacted us about this order well outside its 30-day warranty period, which started the day the glasses were delivered, on December 11,2021. However, insofar as this appears to be your first order with us, we will be happy to make a one-time customer service exception on your behalf to enable you to return these bifocals to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. If you would like to pursue one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4334338859, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your Zenni review of the outer-edge thickness of the lenses of your single-vision eyeglasses in full-rim, square, mixed-material, ombre tortoiseshell and coral frame 7813125, with a frame width of 137 millimeters and a lens width of 51 mm. We were sorry to read that, even though you selected the single-vision 1.67 high-index lens, you were disappointed in the outer-edge thickness of the lenses. Consequently, we apologize for any dismay you experienced as a result. We want to mention that the width of the lens is a contributing factor to the thickness of the outer edges of lenses in glasses with a strongly nearsighted prescription. On your most recent previous order, o2490223325, placed on May 31,2020, when your prescription was a little less strong, you selected full-rim, square, mixed-material, clear and gold frame 7816823, with a frame width of 137 mm and a lens width of 49 mm, and full-rim, square, plastic, tortoiseshell frame 125625, with a frame width of 134 mm and a lens width of 47 mm. We hope that these frames, with their narrower lens widths, resulted in lenses that were not as thick on the outer edges as those on frame 7813125. For strong prescriptions, we recommend selecting frames with lens widths between 45-50 mm, and we also recommend that you confirm that the frame will also accommodate your pupillary distance (PD) by viewing the section of the page that shows the PD range the frame accommodates, under SPECIFICATIONS, at the lower left-hand side of the page with the enlarged picture of the frame. If you would like to return these glasses to us for an inspection of the outer-edge thickness of the lenses, even though this purchase is outside the order’s 30-day warranty period, which starts the day the glasses are delivered, we will be happy to make a one-time customer service exception to extend the warrant period on your behalf, so that we may accept these returned eyeglasses for an inspection. Therefore, we invite you to contact Zenni Customer Service, at 1-800-211-2105, about this matter. Please have a copy of the prescription you received from the eye doctor when you call, because the customer service representative who answers will ask you to read it to them, so that we can confirm that the prescription values were entered correctly. If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you confirm that you entered the prescription and PD correctly, we can invite you to return the glasses to us for an inspection. If our inspection finds any manufacturing errors on the glasses, we can offer to remake them for you for free. If we find no manufacturing errors, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4274582345, in the subject line of the email, and please attach a copy of the prescription to the body of the email. If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement. If you select this communication method, you may ask our lab to advise of the outer-edge width that 1.67 high-index single-vision lenses in frame 7813125 should have. If your lenses are thicker than the thickness that our lab advises is acceptable, we will inspect the lenses to determine their outer-edge thickness. In addition, if we see that the prescription and PD match what you entered, we will email you the instructions to return the glasses to us for the inspection, and we will also email you a prepaid mailing label to use for return postage. However, if the prescription or PD does not match what you entered, we will ask you if you would prefer the 100 percent store credit or 50 percent credit card refund and email you the relevant return instructions, along with the prepaid mailing label. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.

Thank you so much for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were delighted to read that you are always happy with the quality of the glasses you have ordered from Zenni, and that they have been delivered to you quickly. Ms. Cook, we thank you again for taking the time to post your heartening remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. We were delighted to read that it is easy for you to find styles you like, and that our website recommended frames that would work well for your pupillary distance (PD) and face shape. Of course, we are happy to know that you love your new cat-eye frame, and that you get frequent compliments on your eyeglasses. We thank you again, Ms. Wagner, for taking the time to post your heartening remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us. We were happy to read that this order was delivered to you quickly and that you are satisfied with the eyeglasses. However, we were sorry to read that your order from December 16,2019, o2384342535, did not work out for you, and we see that you returned the two pairs of eyeglasses from this order (one a pair of bifocal sunglasses, the other a pair of near-range workspace progressive glasses) for a 100 percent refund of the price of these glasses in the form of store credit to your Zenni account. It was good to see that you used the store credit to pay for your next two orders, o2457524540, placed on January 17,2020, and your most recent order, o3584996730, place on November 15,2021. We thank you again, Ms. Todd, for taking the time to share your remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of your experience ordering eyeglasses from us. We were delighted to read that the glasses fit you perfectly, and that you are enjoying them. Mr. Warner, we thank you again for taking the time to post your heartening remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the half-rim, plastic, black sport sunglasses, model 707121, you ordered, which we were sorry to read you dislike. Insofar as the 360° view of the sunglasses on the enlarged picture of the frame clearly shows that a pair of prescription lenses is mounted inside the outer sunshield, and the description of the frame under the enlarged picture states, “These durable, half-rim, polycarbonate wrap-around sport sunglasses are great for biking and other outdoor adventures. The anti-scratch outer shield protects the clear and detachable prescription lenses underneath. The rubber nose pad and polycarbonate temple arms with rubber tips provide a comfortable and secure fit. Please note: do not order tinted, polarized or photochromic options for inner lens,” we were sorry to learn that you were unaware that this is how these sunglasses are constructed. You contacted us considerably past the 30-day warranty period of this order, which started the day the glasses were delivered, November 18,2021. However, insofar as you are a longtime, valued customer, we will be happy to make a one-time customer service exception to extend the warranty period on your behalf to enable you to return these sunglasses to us for one of our two refund options – either a 100 percent refund of the price of the sunglasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4281048227, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.