Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the most recent pair of standard progressive eyeglasses you ordered from us, which we were sorry to read you found had a very narrow progressive reading corridor. Consequently, we apologize for any disappointment you experienced as a result. We want to confirm that we use a style of progressive eyeglasses called freeform, which provides a progressive reading corridor approximately 12-14 millimeters wide, with no vision correction on either side of this progressive reading corridor. Therefore, we advise our customers to point their nose at what they are viewing on their computer or reading, rather than moving their eyes from side to side. In addition, we want to confirm that we place the top of the progressive reading corridor, where intermediate (computer) vision starts, at 5 mm above the centerline of the lens. We hope that this information is helpful. Moreover, we also want to confirm that we received the eyeglasses for an inspection. We will inspect them soon, and when we have inspected them, we will email you the inspection results. If our inspection finds any manufacturing errors on the eyeglasses, we can offer to remake them for you for free. If we find no manufacturing errors on the glasses, we can return them to you or offer one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. We look forward to inspecting these eyeglasses and emailing you the inspection results, and we hope that at that time we will be able to resolve this matter to your satisfaction.

Thank you for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. You are a longtime, valued customer, and we are delighted to know that the vision through the lenses of your glasses is clear, that the glasses fit you well, and that you are pleased with the quality of the glasses. We thank you again for sharing your comments about ordering eyeglasses from us. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying Zenni review of your experience ordering eyeglasses from our website. It is good to know that you appreciate the high quality, quick delivery, and affordable prices of our products. We thank you again, Ms. Jones, for taking the time to share your complimentary remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying Zenni review of your experience ordering eyeglasses from our website. It is good to know that you appreciate the numerous options, simple instructions, and quick delivery of our products. We thank you again, Ms. Pettibon, for taking the time to share your complimentary remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your very gratifying Zenni review of your experience when the eyeglasses frame you had ordered for your child broke. We were sorry to learn that a temple arm broke on the frame, and we apologize for any disappointment you and your child experienced as a result. Insofar as this happened during the order’s 30-day warranty period, which starts the day the glasses are delivered, it was good to read that we sent you a free replacement frame, and that you were able to swap the prescription lenses from the frame with the broken temple arm into the new frame. We thank you again, Ms. Paschke, for taking the time to share your complimentary remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of your experience ordering eyeglasses from our website. We were happy to read that you find the website easy to use, and that you appreciate being able to use our virtual try-on feature to see how the glasses will look on your face. We thank you again for taking the time to share your complimentary remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the standard progressive eyeglasses you most recently ordered from us with a 10 percent gray tint, which we were sorry to read you found to be too dark. Consequently, we apologize for any dissatisfaction you experienced as a result. Unfortunately, you posted this review well past the end of the order’s 30-day warranty period, which starts the day the glasses are delivered, which the U.S. Postal Service website advises was November 20,2021. Nevertheless, we will be happy to make a one-time customer service exception on your behalf to extend the warranty period for this order, to enable you to take a picture of the lenses so that we can see how dark they are. Please email this picture to us at [email protected], and please put your order number, o4276328671, in the subject line of the email. When we have seen the picture of the tinted lenses, we will email you to advise whether we see that the tint is darker than 10 percent or if we cannot discern this from the picture, we will email you to ask you to return the glasses to us for an inspection, with emailed return-for-inspection instructions and a prepaid mailing label to use for return postage. We very much hope to hear back from you with the emailed picture of the lenses, so that we may inspect the photo and respond to your concern.

Thank you for posting your Zenni review of your experience ordering eyeglasses on our website. We were happy to read that you find it easy to browse our website for eyeglasses, and that you are pleased with the wide variety of sizes and styles on our website from which to choose. However, we were sorry to read that you have had a difficult time measuring your pupillary distance (PD), and that you are not sure you measured it correctly. Consequently, we apologize for any dismay you experienced as a result. We recommend that customers get their PD measurement from their eye doctors, but we understand that not all eye doctors are willing to provide this measurement to their patients. However, we see two different PD values on the two orders you placed with us. For your August 3,2021, order, o4056891404, you entered a PD of 58 millimeters. But on your more recent order, o4326084861, placed on November 26,2021, you entered a PD of 27 mm (right eye) and 26.5 mm (left eye). A dual PD such as this one is usually provided by an eye doctor, who has the capacity to perform a precise measurement, whereas when customers measure their own PD, they usually come up with a single PD value, such as you entered on the August 2021 order. The dual PD value you entered on the November 2021 order adds up to 53.5 mm, which we would recommend rounding up to 54 mm if you wanted to use a single PD instead of the dual PD. We are not sure which one is a more accurate measurement, but a PD of 54 mm is different enough from a PD of 58 mm that if one is correct, you would not be able to see well with the glasses for which the other PD was entered. We expect that you viewed this how-to video, How To Measure Your PD, https://www.zennioptical.com/c/how-to#howto-measure-pd, found toward the middle of the bottom of every page of our website, and we recommend that customers have a friend or family member measure their PD, rather than measuring it themselves, since another person could be far enough away from your face if they crouch down while they are doing the measurement, while you are looking off in the distance, rather than looking at the person measuring your PD. This would enable them to measure the PD more accurately than if you are measuring it while looking in the mirror, which could result in a near-vision PD measurement, which would be fine for single-vision reading glasses but not good for distance glasses or bifocals or progressives. We thank you again for posting your review, and we hope that this information is helpful. This order is two months outside its 30-day warranty period, which starts the day the glasses are delivered. However, we can make a one-time customer service exception on your behalf to extend this warranty period if you would like to return the glasses to us from order o4326084861 for one of our two refund options – either a 100 refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If you would like to pursue this return options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4326084861, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your very gratifying Zenni review of your experience ordering eyeglasses from our website. It is good to know that our lab does a good job with the prescriptions in the eyeglasses you have ordered, and that the glasses are delivered to you quickly. We thank you again, Mr. Newman, for taking the time to share your complimentary remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you for posting your Zenni review of the eyeglasses you ordered for your six-year-old daughter that we were sorry to read did not fit her well. Consequently, we apologize for any disappointment you and she experienced as a result. It appears that the two frames you ordered for your daughter on your most recent order, o4191644055, placed on November 17,2021, are full-rim, cat-eye, acetate, spring-hinged, cream-colored frame 4431833, with a frame width of 127 millimeters; and full-rim, round, acetate, spring-hinged, purple frame 4439217, with striped multicolor temple arms and a frame width of 126 mm. We see on your February 5,2021, order, o3629336867, that you selected now-retired full-rim, round, acetate, spring-hinged, violet-and-gray frame 4440817, with a frame width of 120 mm; and on your January 13,2020, order, o2449659688, you selected full-rim, cat-eye, flexible-plastic, purple and yellow frame 1115417, with decorations on the temple arms and a frame width of 118 mm. We see no notes in the database records of these orders indicating you or your daughter had any issue with these frames. Even though your most recent order, o4191644055, is more than two months past its 30-day warranty period, which starts the day the glasses are delivered, we will be happy to make a one-time customer service exception on your behalf to extend the warranty period to enable you to return the two pairs of eyeglasses your ordered for your daughter in order o4191644055 for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If you would like to pursue one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4191644055, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. In addition, to assist you in finding frames that will fit your daughter well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and if you want to return the two pairs of eyeglasses that do not fit your daughter well for one of the two refund options, we very much hope to hear back from you, so that we may resolve this matter to your satisfaction.

Thank you for posting your very gratifying Zenni review of your experience ordering eyeglasses from our website. It is good to know that you and your husband are happy with the eyeglasses you have ordered, and that the eyeglasses from the three orders you placed in 2021 are less expensive than one pair of eyeglasses from your local optical retailer. We thank you again, Ms. Moore, for taking the time to share your complimentary remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.

Thank you so much for posting your gratifying Zenni review of the customer service you received when you were placing your order on our website. We were delighted to read that the customer service representative assisted you very effectively, helping you order the eyeglasses you wanted. Ms. Buller, we thank you again for taking the time to share your complimentary remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.