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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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I have ordered from Zenni several times and have never been disappointed. Thank you
I like the Zenni glasses over the $500+ glasses I purchased at Len* Crafters at the same time. I was skeptical, but I use the Zenni glasses as daily wear over the glasses that I paid over x30 more at the local store!
I'll definitely be back again for my future glasses!
I absolutely love these! They are by far my favorites! The delivery was fast I was expecting a few weeks but maybe took a week! I have loved everything I've got from zenni!
I have been using this site to order glasses and sunglasses for almost 10 years and have never been disappointed. The prices have increased quite a bit in the last few years but I love the fun frames offerd and my orders always arrive on time. I appreciate you Zenni Optical!
Good glasses and fast delivery
No complaints.
It would be better service if you dont ask people for reviews. If they like the glasses theyll come back.
I entered my prescription wrong, so glasses were not correct. But I don't understand why the prescription from my doctor wasn't used. Why ask for it if it's not used to go by to make glasses correctly.
The glasses are wonderful themselves, but the virtual try on was so helpful in ensuring that they fit my sons face. Will definitely be purchasing another frame soon for myself!
I am quite pleased with what I received. I really like that I can 'try' on frames to see what will likely look good - so far I've been very happy! And, since Zenni offers such good prices I fill multiple prescriptions from the optometrist so I have glasses for music, weaving and reading.
They were great! My daughter loves them. She picked them out and they were better than expected.
Fast shipping, Great pair of glasses!
The have a perfect fit & it's a great color.
This has been my third order and each time the glasses just were not right. Either too big or too small. No worries though, I will keep them for driving. In the future I will go to an actual store where I can try them on.
Thank you for posting your Zenni review of your most recent order, o5177701290, placed on November 18,2022.
We were sorry to read that the frame you selected for your single-vision gray sunglasses with our Blokz® blue-light-blocking feature – full-rim, aviator, stainless-steel, spring-hinged, gold frame 419014, with a frame width of 140 millimeters – did not fit you well.
Consequently, we apologize for any disappointment you experienced as a result.
We were also sorry to read that the frames you selected on your two previous orders did not fit you well, and we also apologize for any dismay you experienced due to the fit of these frames.
For what appears to be your first order with us, o5150527130, placed on October 23,2022, you selected this frame for your standard progressive eyeglasses – half-rim, rectangular, stainless-steel, spring-hinged, gray frame 451512, with a frame width of 140 mm.
The notes in the database record of this order indicate that you returned the glasses for a 100 percent refund of their price in the form of store credit to your Zenni account because you wanted single-vision eyeglasses, not progressives.
There is no note in the database record indicating you mentioned the fit of the frame.
Your next order, o5177701036, placed on November 2,2022, for one pair of single-vision distance eyeglasses with Blokz® – in full-rim, rectangular, memory titanium, spring-hinged, gray frame 316412, with a frame width of 144 mm.
Since this order was paid for with a portion of the store credit we issued when you returned the eyeglasses in frame 451512 from o5150527130, when you returned the eyeglasses in frame 316412 we issued a 50 percent refund of the price of these glasses to the PayPal account you used to pay for the previous order.
The U.S. Postal Service website advises that order o5177701290 was delivered to you on December 3,2022, which means that it was within its 30-day warranty period when you posted your review.
If you would like to return these eyeglasses for the refund option available for an order paid for with a combination of store credit and funds from a PayPal account – a 50 percent refund to the PayPal account of the amount of store credit that was used to pay for the order and a 100 percent refund in the form of store credit to your Zenni account of the amount of PayPal funds that were used to pay for the order, minus the $4.95 Standard shipping fee, which we do not refund in a situation such as this – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the eyeglasses for this combined refund when you provide the order number, o5177701290.
We will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o5177701290, in the subject line of the email, and in the body of the email please advise that you would like emailed instructions to return the glasses for the combined store credit and PayPal refund.
In addition, since you mentioned the fit of these frames, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we also hope that you have a great 2023!
Site made it easy to order. And by creating an account, the next pair of glasses I order will be easier as my prescription is already there!
My daughter likes her glasses and I like the price
Because of a garbled address, I was contacted by Zenni to correct my address so that I would receive my new glasses. To me that was excellent customer service. I now have them and they fit great and my sight is very improved. The prescription was followed as submitted by my physician.
Zenni was very diligent to give me store credit when I received the wrong size glasses! Will definitely purchase again!
I appreciate the swift delivery of my order. My granddaughter broke two pair of glasses within days of each other. We needed replacements quickly. Thank you.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5181201544, placed on November 12,2022, for one pair of bifocal eyeglasses.
We were sorry to read that you entered your prescription incorrectly, and we apologize for any confusion or misunderstanding you experienced when you placed the order.
We want to advise that we do not ask customers to provide a copy of the prescription they received from their eye doctor unless a customer has an issue with their vision through the lenses.
Then if the prescription copy shows that the prescription was entered correctly, we will invite the customer to return the glasses for an inspection. If our inspection finds any manufacturing errors on the glasses, we will offer to remake the glasses for free.
If the prescription copy shows that the prescription was entered incorrectly, we will offer the customer one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to their Zenni account or a 50 percent refund to the source of payment, in this case, a credit card – upon the return of the eyeglasses.
You requested the 100 percent store credit refund, which we issued on December 14,2022, when we received the returned eyeglasses.
We were happy to see that you placed your next order, o5200718228, on December 31,2022, using the store credit toward the payment of the order, along with funds from your credit card, for one pair of standard progressive eyeglasses, with a prescription that matches what is on the prescription copy you received from your eye doctor.
We thank you again for posting your review, and we hope that you will be satisfied with these eyeglasses when you receive them.
We also hope that you have a great 2023!