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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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It was so easy to pick the right glasses for my son. He had lots of headaches before getting glasses, and now that his glasses have arrived and he has been wearing them he hasn't gotten any headaches! Thank you so much!
Had a problem with order.
Have to return my glasses..
You ever hear that one person complain about too many options? Yeah, me neither. I love having reasonably priced options.
Customer service was very quick on helping me with a return and replacement pair.
Very happy with my new glasses and they arrive quickly.
I have been able to see better ever since I got these new glasses. They haven't scratched up yet and have survived my work place.
I plan to order from y'all in the future.
I received my order in the time predicted, and I am really satisfied with the product. These glasses have made me enjoy wearing them again!
The try it on feature works well. From the day I placed the order to the day I was wearing the glasses was exactly 2 weeks. I waited longer than that to get a pair from my eye doctor.
I am quite pleased with everything. Ordering was relatively simple, and the package arrived in a timely manner in spite of the ongoing pandemic. I will order from Zenni again.
Always had to use the sunglasses that clips on to my prescription glasses. Still frames gets scratched. So far, no scratches when I wear the zenni. Feels so good to be stylish with different colors and styles
Great quality. Responded quickly when I needed to change my prescription. Very happy with these glasses.
Glasses are super cute, a little pricey for the prescription I have, but wayyy better than going through a doctor or regular glasses store. My order arrived early!
I was a bit hesitant about ordering progressive lense glasses online. But when I received them, I was so happy! They're beautiful and the lenses are perfect. I will definitely order more from Zenni!
This was amazing! My glasses fit perfectly! Better than the glasses I've now
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the most recent order you placed with us, o4342708315, for single-vision gray sunglasses, with which we were sorry to read there is a problem. Consequently, we apologize for any disappointment you experienced as a result. We do not see any notes in the database record of the order indicating that you contacted us about returning these glasses, either for an inspection or one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. Insofar as this order is within its 30-day warranty period, which starts the day the glasses are delivered, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please describe the issue you are experiencing with the glasses. If you confirm that you entered the prescription and pupillary distance (PD) correctly, we can invite you to return the glasses to us for an inspection. We will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds any manufacturing errors on the glasses, we can offer to remake them for you for free. If we find no manufacturing errors on the glasses, we can return them to you or issue one of the previously mentioned refund options. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4342708315, in the subject line of the email, and in the body of the email please advise that you want to return the glasses for an inspection, or for the refund option you prefer. We will email you the instructions to return the glasses to us for the inspection or the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.