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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Thanks! I've always ordered from Zenni since I've found their prices are affordable and the glasses are in good condition
I wanted to replace my old glasses before leaving the country (didn't fit well and looked awful), but didn't realize how long the shipping was until I'd already placed my order. The Zenni team was quick and friendly through the whole process! I ended up getting my glasses with a few days to spare :) they look and feel great, and I'm super glad I upgraded the lenses to be smudge resistant!
She loves these glasses I selected for her. She lives in Michigan and I live in Kansas, so when I heard she could not afford new glasses I called her eye Dr and he graciously gave me her prescription. I am so glad I could do this for her.
Every time I order from Zenni it's a good experience!
Good quality glasses that came in a timely manner. Best price on glasses than any other glasses that we've had before now.
Awesome you guys are great sorry it took me so long to get bac
Great quality and value for the money I have purchased 12 pr of eyeglasses over the years
First time getting cat eye frames and I love the shape for my face structure!
Got my glasses so quick :) very pleased with them and will definitely use them again
I got the same glasses again. I loved the last pair so much so I just got the same ones. I'm rough on my glasses and these are tough. Some of the paint around the rim scratched after 2 years on my first pair so I replaced them with the same frames which I've already dropped no less than 5 times. Still good.
I saw these on an episode of The DVC Fan show. One of the hosts was wearing a pair of prescription glasses and bragged about the quality and affordability. Naturally I had to check it out. I was impressed so
I ordered a pair of glasses for around the house so I don't always have to wear my contacts.
I am very impressed with the ease of ordering. The price. The fast shipping and definitely the quality of the glasses.
I will definitely be getting a pair to leave down in Florida so I have a pair while on vacation.
Highly recommend
My husband has been needing glasses for quite some time. He was very skeptical but loved mine. When he got his, he loved the features on the glasses and he's been able to see a lot better at night
Great frames. Look awesome, super light, fit great without being too tight! Love the gradient tint lenses! I wish there were more options to include BLOKZ with different shades/tints. But I love all 6 pairs of my zenni prescription glasses!
Beautiful frames lenses perfect! Fast turn around and amazing price.
This is the 3rd or 4th time buying lenses and frames from Zenni and they've never steered me wrong! Prompt delivery and cheap prices.
Love the glasses I ordered, perfect prescription, great purchase, and they arrived fairly quickly too. I will order from here again.
I have ordered about 4 pairs of glasses and they all have been ture to order. Fit was great look was great and price is awesome.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for posting your gratifying Zenni review of your experience ordering eyeglasses from us. You are a longtime, valued customer, and we are delighted to know that you have never been disappointed with the eyeglasses you have received. When we saw that you had assigned us two stars with your review, we braced for the type of criticism that usually accompany a two-star review. Of course, we were happy to read your comments, which are more of the type that usually accompany a four- or five-star review. However, regardless of the star rating, we were pleased to read your heartening remarks, and we are grateful that you took the time to share them. Moreover, we want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.