Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the first order for eyeglasses you placed with us, for one pair of standard progressive eyeglasses with our Blokz® blue-light-blocking feature. We were sorry to read your comment about the delivery time of this order, and we apologize for any misunderstanding you experienced regarding this matter. You selected Standard shipping, for $4.95, for the order, which was placed on February 25,2022, and, according to the U.S. Postal Service website, delivered to you on March 10,2022, 15 days after you placed the order. This was well within the 14-21-day delivery-time promise for Standard shipping. We hope that this clarifies the shipping time of this order. We were also sorry to read your comments about the lenses, which squeak when you clean them, indicating that they are not seated securely in the rims of the frame you selected – full-rim, round, acetate, spring-hinged, multicolor frame 503724, with brown polarized magnetic snap-on sunshades, a frame width of 134 millimeters, and temple arms 140 mm long. We were also sorry to read that you are disappointed in these brown polarized magnetic snap-on sunshades, and we also apologize for any dissatisfaction you experienced as a result. This order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, if you can take a video of the frame while you clean the lenses that shows that the lenses are squeaking and possibly moving a little in the rims, we invite you to email this video to us at [email protected], and please put your order number, o4342749570, in the subject line of the email, and please attach the video to the email. If we can tell that the lenses are not seated securely in the frame, we can offer to remake these eyeglasses for you for free. However, if we cannot tell from the video that the lenses are not seated securely in the rims, we can invite you to return the eyeglasses to us for an inspection. We will email you the instructions to return the glasses for the inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that the lenses are not seated securely in the rims, we will offer to remake these eyeglasses for you for free. But if, based on the issue you mentioned regarding the brown polarized magnetic snap-on sunshades as well as the issue with the lenses in the rims, you would prefer to return the eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – we will be happy to email you instructions to return these eyeglasses to us for one of these two refund options, if you telephone Zenni Customer Service, at 1-800-211-2105. Anyone who answers will be eager to assist you with emailed instructions to return the glasses to us for the refund option you select. We will also email you a prepaid mailing label to use for return postage. Of course, you may telephone us to request emailed instructions to return the glasses to us for the inspection, and we will email you these instructions, plus the prepaid mailing label to use for return postage. We look forward to hearing back from you with either the emailed video or the telephone call to Zenni Customer Service. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website. Of course, you may email us to request the return-for-inspection instructions or the return instructions for the refund option you select. We will email you the instructions you request, as well as the prepaid mailing label. We very much hope to hear back from you, in the hope that we may resolve these matters to your satisfaction.

Thank you for posting your Zenni review of the eyeglasses you ordered from us. We were happy to read that these standard progressive eyeglasses were made correctly and delivered to you quickly, but we were sorry to read that you thought you had ordered Transitions® photochromic (light-sensitive, auto-tinting) lenses, whereas you ordered our generic photochromic lenses. Consequently, we apologize for any misunderstanding you experienced during the order process. We want to advise that our generic photochromic lenses get about 50-60 percent dark under optimum conditions (cold, sunny days), while Transitions® photochromic lenses get about 60-70 percent dark under optimum conditions. We hope that when you take the glasses out in the bright sunlight the lenses turn dark, and that your concern is that the generic photochromic lenses are not getting as dark as you had hoped. However, if the lenses are not getting dark at all when you take the glasses outside and expose them to direct sunlight, insofar as this order is within its 30-day warranty period, which starts the day the glasses are delivered, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, provide the order number, o4562244384, to the customer service representative who answers, and ask for emailed instructions to return the eyeglasses to us for an inspection. We will email you the instructions to return the eyeglasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage. If we inspect these eyeglasses and find that the photochromic feature is not working correctly, we can offer to remake the eyeglasses for you for free. If our inspection finds that the photochromic feature is working correctly, we can return the glasses to you or issue one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website. Of course, you may email us, at [email protected], and if you choose this communication method, please put your order number, o4562244384, in the subject line of the email, to request the return-for-inspection instructions or the return instructions for the refund option you select. We will email you the instructions you request, as well as the prepaid mailing label. We very much hope to hear back from you, so that we may resolve these matters to your satisfaction.