Zenni OpticalReviews 4,144

Thank you for posting your Zenni review of the single-vision eyeglasses with gray photochromic (light-sensitive, auto-tinting) lenses and our Blokz® blue-light-blocking feature.

We were sorry to read that the frame you selected – full-rim, cat-eye, flexible-plastic, tortoiseshell frame 2023925, with a frame width of 130 millimeters – is too small to fit you well.

Consequently, we apologize that the Virtual Try-On feature did not accurately convey how small they would be when you received them.

Nevertheless, this order is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, you may return them to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If you select the 100 percent store credit refund, and you plan to use the store credit toward the purchase of a new pair of eyeglasses that will fit you well, we want to recommend the information provided in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

If you would like to pursue returning these eyeglasses in frame 2023925 to us for one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o4917474760.

They will email you the instructions to return the glasses for the refund option you select, and they will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at [email protected], and if you choose this communication method, please put your order number, o4917474760, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.

We will email you the instructions to return the glasses for the refund option you select, and they will also email you a prepaid mailing label to use for return postage.

We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with the refund option of your choice.

Thank you for posting your Zenni review.

We were sorry to read that you cannot see through the lenses of your single-vision eyeglasses, and we apologize for any disappointment you experienced as a result.

We do not see any previous orders placed by you, so we regret that we cannot compare the prescription and pupillary distance (PD) you used on this order with those items on a previous pair of eyeglasses with which you could see well.

Your order, which you placed on July 18,2022, was delivered to you on July 27,2022, according to the U.S. Postal Service website.

This means that this order is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o4912207941.

In addition, please have a copy of the prescription you used to place the order handy when you call, because the customer service representative who answers will ask you to confirm that you entered the prescription correctly.

If the PD is not on the prescription, please be prepared to confirm how it was obtained – self measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions inviting you to return the glasses to us for an inspection. We will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we can offer to remake them for you for free.

However, if you read us the prescription and it turns out that something was entered incorrectly on the order, we will email you instructions to return the eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at [email protected], and if you select this communication method, please put your order number, o4912207941, in the subject line of the email, and in the body of the email, please attach a copy of the prescription, and if the PD is not on the prescription, please provide confirmation of how it was obtained.

We are very eager to hear back from you, in the hope that we may resolve this matter to your satisfaction.