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Zenni Optical Reviews Summary
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
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Great experience. No issues. Great price and quality.
Great experience I will be shopping with you again thank you
Amazing! The kids glasses that we ordered didn't fit but Zenni let us return them in full and gave us a credit towards choosing a better size of frames.
Great glasses. Affordable and stylish, but you have to do your homework before purchasing! Make sure you use their tools and measurements to be sure the glasses are the right size and fit for your face. My prescription isn't all that bad and I normally wear contacts everyday but it's nice to have a good pair of glasses to rest my eyes that won't break my bank.
Long time client; always pleased; great variety, price and delivery...again.
My orders are always on time and exactly what I requested. And if I don't like what I ordered I can return it and receive a 100% store credit and use it to my next purchase. This is why I have been using Zenni for the past 10 years.
Great processing time and purchase was smooth.,...
Needed a replacement fast and as always, quick, easy and convenient.
Tried to get glasses from a walk-in express store but they were too busy to help us and ended up walking out after a 1/2 hour wait. Won't go back. Remembered zenni from a few years back so I went online. I got to see what the frames look like on me. The frame price was so reasonable. Now for the lenses, I could afford the best. I went with transition lenses with all coatings. The glasses took about a week to arrive. I took them out of the box and WOW! They looked better than online. I put them on and WOW again. They fit perfectly with no adjustment. I can see clearly for a long ways away. I will be getting another pair for work. When my wife noticed, she said she loved them and now she wants a pair. Thanks Zenni.
Have used Zenni many times over the years and they are great
I didn't have to wait any longer than I would have waited to receive my glasses if I'd ordered from the optometrist. The price was about a fourth of what I paid at the optometrist. Zenni has a huge selection of frames and the try it on feature is great. I've ordered 3 times and I'll definitely order my next pair from zenni!
This is my 2 pair of glasses from zenni and they are great and affordable
Glasses always comes nicely packed, I just wish when you pay for expedite shipping, you get that.
Came fast and good price. Can't ask for much more. Thanks
They have taken more than a month to send me an order, when it arrived the optical centers were wrong. They don't refund my money, they just give me credit for less money than I paid and I have to redo the order. It's a complete scam.
Cheap (more accurately, inexpensive) glasses. Delivered on time. Correct frames, lenses, and prescription. No complaints.
Great! Easy to buy and shipped quickly. Fits very well since I have a child like face.
From the business
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Bu...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of your most recent order for eyeglasses, o5195371459, placed on December 4,2022.
We were sorry to read that you took the eyeglasses to your eye doctor, who found the placement of the optical center on the lenses was incorrect.
Consequently, we apologize for any dissatisfaction you experienced as a result.
You declined an inspection of the eyeglasses in favor of a 100 percent refund of what you spent on the glasses in the form of store credit to your Zenni account.
On December 29,2022, we issued a 100 percent store credit refund, $75.64, of what you spent on the order, and on January 3,2023, we also refunded the Standard international shipping fee, $9.95, in the form of store credit to your Zenni account.
We were sorry to read that you are dissatisfied with the refund we issued, and we apologize for any dismay you experienced due to this matter, as well.
Nevertheless, we hope that you have a great 2023!