ZenhotelsReviews 362

CUSTOMERS BEWARE - I booked a trip 3 months in advance and 1 month before, I was emailed that "their VERY COMPLEX software/technology" had an error and that the hotel that was listed was not accurate. So, their issue, not mine, and yet, they told me that my original reservation at the original hotel does not exist and they can offer me a discount of $100 to stay at a different hotel that their error caused. We have points at the original hotel, which is why I we booked it in the first place. After contacting their chat and responding via email, they refused to fix their problem and offered the $100 discount at the worse hotel or to cancel the reservation. What I expected was for them was not to discount an already discounted hotel, rather book the rooms I originally assumed were booked and take the financial hit that way. What zenhotels did was make an excuse for their error, offer a piss poor solution (discount an already cheap hotel or cancel), and basically leave me, the customer, back to square 1 on a trip planned months in advance. DON'T BOOK VIA ZENHOTELS. The price is VERY appealing, but their quality of service is HORRIBLE and reliability is EXTREMELY questionable. They're not very responsive and offer no solution if something goes wrong. Book elsewhere if you can. I definitely DO NOT recommend if you value your money/trip.

My dad had planned a trip for this week has tried to call email everything you can think of over the last 2 weeks to change dates for his reservation as the site rearranged the dates on him! He has sent over 20 emails and tried to get in contact to change these dates and zenhotels have been nothing but stressful and dodgy there waiting for the cancellation period to finish to even reply to him i find ripping people disgusting and the lack of communication and no help is just appalling I personally would never EVER book with this company that are ripping people off ESPEICIALLY during covid time! We have provided email after email day after day and i am just disgusted in the scam they are playing! Do not book with them disgraceful!

It caused me and my family so much frustration. Without knowing that they are a SCAM SITE, I booked two different rooms then cancelled them due to ZenHotels bad reputation. I booked another two rooms and cancelled because when I called the hotel they said they don't have any records for the reservations. Note that both claimed to have "free cancellation". Yet I still did not get back my money for the 4 ROOMS! I regret ever considering ZenHotels.

DO NOT be swayed by the cheaper prices. There is NO refund no matter what. Had a covid related appointment come up and was told "Oh well". Please use a more trusted site!

STOLE 330$ FROM MY BANK ACCOUNT DONT BOOK FROM HERE SCUMS ARE JUST TRYING TO STEAL YOUR MONEY DONT BOOK FROM HERE

DO NOT BOOK WITH THIS COMPANY!
DO NOT BOOK WITH THIS COMPANY!

The worst. They will steal your money!

Paid for a one night stay for our would've been wedding night at our new wedding venue! We were so excited & then I get an email from zen hotels saying our booking didn't go through and to pay again! The payment already came out of my account and we got a confirmation number so I called the hotel just to see. The hotel had absolutely no knowledge of our booking!
I emailed zen hotels asking what was going on- they said it hadn't confirmed. I waited all day for them to come back to me but they kept saying it hadn't confirmed. Since our weekend plans revolved around this booking I was getting a little stressed and wanted a refund to be able to book with booking.com.
Zen hotels said they'd put in a "cancellation request" so basically they set us up to not be refunded by making us look like we cancelled even though we didn't. I then get an email this morning saying that we can't be refunded as the hotel was confirmed! Nobody let us know the hotel was confirmed! We were told it wasn't. Honestly just stay away from this company- now I'm going to have to go through my bank and speak to them.

Ridiculous!

ATTENTION! Dubious and illegal processing at Zen Hotel. Booked at Zenhotels. No bill. Invoice requested, but they set it up incorrectly, without UID / VAT number. You cannot write off the bill. Need the bill for the company. See answer:

Dear Mr,
Thank you for choosing ZenHotels.com!
Please be advised that we are not obligated to issue VAT invoices.
Leaside Services is not selling actual accommodation services, but rather acting as a booking facilitator who provides access to informational hotel database with an option to make a booking and pay for it. The booking service is offered free of charge to the customer. The booking price received by Leaside Services is transferred in full to third-party providers of hotel inventory.
Therefore, Leaside Services is not selling any accommodation services and is not providing any paid services to the customers, and hence is not required to issue any VAT invoices.
Meanwhile staying completely at your disposal.
--
Best regards,
Ksenia Slastnikova
Customer support specialist

Update: Habe immer noch keine Rechnung bekommen, und auch keine "ausführliche" Email. Wieso schreiben sie das sie mir eine E-mail geschickt haben?

Booked a stay at Motel 6 in Sweetwater, TN through zenhotels online. Turns out it was not a Motel 6, but had been changed to OYO. The pictures that were posted were not representative of the actual place we stayed. Crawling with roaches, meth heads laying around, even had a guy playing rap at the front door with a 5th of whiskey and empty corona bottles laying around him. The room didn't have a/c, phone did not work, the door had been broken into previously, and the water ran in the bathtub nonstop. We called the company and tried to cancel the reservation and they said they would open a ticket on my behalf and would get back to me. It's been 3 days with no return phone call. Zenhotels and OYO are not to be trusted!

I booked a 2 night stay for the end of May however due to Covid-19 and my additional vulnerability, I cancelled this booked on 19th March. This was before many lockdowns were introduced. This cancellation was confirmed on 23rd March and I was told I would get this refund in 3-30 days. I am yet to receive this refund or reassurance when/if I will receive my refund.

I have exchanged countless emails enquiring into this however the only response I have received has been that they cannot refund my money and cannot tell me when I will receive this money.

It angers me that people who have requested refunds after I had have received their refunds