ZenhotelsReviews 362

This was my first time using Zenhotels. Despite low prices I still hesitated before booking since I didnt know anything about the company. I was afraid it was fraud, oppositely, my booking process was flawless. I easily found the hotel I needed, chose the room that went with 30% sale and got my voucher immediately. Plus received an SMS reminding me the check in date and name of the hotel. I was a little disappointed because the room was a bit smaller in fact than it was on photos. Anyway, would use again.

I used Zenhotels.com for a second time and they did not disappoint. The friendly staff answered all my questions regarding the hotel we had in mind and actually made a suggestion that was better suited to our needs than what we initially wanted. The site is super easy to use for me (someone who is tech illiterate) There are still minor details to improve on (such as possibly having more options of hotels) however I will definitely use this site again for my future getaways.

At first I thought ZenHotels was a fake website because none of my friends knew it, but then I read a dozen of positive reviews plus I saw a really good price for the hotel I wanted to stay at so much.
I booked the hotel and on arrival I discovered that the room I booked was already occupied. When I contacted ZenHotels the customer service representative said that on behalf of the company she would compensate me with one of their luxurious suites as I was with my husband and we had booked one of the rooms with the lower rates. That is how the staff at ZenHotels work; they try to alleviate all travel stress under their purview. However, I must say that the error occurred at front desk and the manager on duty that evening gave us room service free of charge for our entire stay.

My daughter and her friends wanted to travel to London for their spring break. I was a little nervous about sending them out of the country. One of the school counselors suggested we use Zenhotels.com to find a nice hotel for the girls. I must say, this is an excellent site. We like the way everything is laid out and the details provided on the site. When we finally all agreed on a hotel I felt comfortable with the selection. Booking the room was really easy and we felt that we got a great deal. The girls went on their spring break trip and came back extremely happy. They raved about the hotel and told us that the staff was great and they always felt safe. I give a thumbs up to the counselor for recommending Zenhotels.com. This is definitely a site I will use again.

Every year I head to Lillehammer (Norway), a perfect ski resort. I usually spend my winter holidays there with my family. Once, my wife stumbled upon a great hotel Lillehammer Hotel at Zenhotels.com. We had some minor issues upon our arrival (the hotel required us to pay for our room; however, it had already been paid with my wifes credit card), as soon as we called ZenHotels customer support, everything was sorted out and we were successfully checked in. I consider it was hotels fault, so I am quite satisfied with my first Zenhotels experience.

I had a booking through these guys. Our flight was cancelled so I called to cancel my reservation about 7 pm local time. The booking was under cancellation penalty already and I was annoyed as I had to cancel not because of my own mistake and still was charged, so i sent a very unpleasant letter to their customer support. Later I got an email from them saying that even though there was a cancellation fee, they had asked the hotel to make an exception were not going to charge me! I was impressed by their quick and polite answer to my complaint and by the solvation!

I made a reservation through Zenhotels.com in Moreno Hotel Buenos Aires a week ago. I called the hotel at once. They told no booking for my name. I called Zenhotels and spoke with one from customer support service. It was explained to me that I need to call in several hours and hotel would confirm my booking. I called the hotel 1 day later and they confirmed my booking. They could find it only but my name, but not booking number. That was a problem! Nevertheless, now my booking confirmed and I am happy.

I was redirected to their website from trivago. The first things that impressed me were low prices. Obviously lower than on other websites, so I decided to try. I felt totally comfortable while booking through them. They sent me and my mom vouchers with all booking details straight away after booking and sms prior to check in. After check out they even called us thanking for using their service and saying we were one of the first to book through them. Really nothing to complain.

I've booked with ZenHotels only once when me and my girlfriend decided to go to Greece. Everything went smoothly and fast. The website is very comfortable to use, nothing is redundant. I received my confirmation almost the same minute I finished the booking and the hotel stuff didn't even require it upon arrival. They found my name in the list and let us check-in before the prescribed time. The room was clean and cosy, so we enjoyed our time both in the hotel and at the beach. All in all, It was a good experience.

Found their email in my promotion box. Since I always clean and check my mail box and was at that time looking for a nice accommodation in Dusseldorf, I opened their newsletter and saw quite a tempting offer: 50% off! Yes, I loved their website and yes, the prices were really good. Can't say anything special about booking - just an ordinary plain procedure. The problem came at check in. We arrived at the hotel early in the morning and receptionist couldn't find our booking for 15 min. Not a big deal, but we were extremely tired after a night flight. So, since the girl couldn't solve the problem we just called zen support. Their agent answered quickly, listened to our issue and contacted receptionist straight after my call. The problem was solved in 7 mins after I phoned them. Good job!