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Zenhotels

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From the business

ZenHotels.com is an innovative hotel booking service operating in 220+ markets owned and managed by Emerging Travel Inc team.

Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.


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Zenhotels Reviews Summary

service
127
value
122
quality
118

We monitor reviews for authenticity

India
1 review
2 helpful votes
Follow Sanchit K.
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Paid the full amount but booking at the Hotel not done. Got to know before visit from the Hotel. Still awating for positive response. Just leaving for the Holiday within 2 Days.

Date of experience: August 2, 2017
Alex U. Zenhotels Rep
over a year old

Dear Sanchit!

Please accept our sincere apologies for such long expectation of the reply.

We confirmed your booking with the hotel. For now we are waiting for the written confirmation from the hotel.

We hope that your will enjoy the stay.

If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us.

Zenhotels.com team

India
1 review
12 helpful votes
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I paid the full amount still the hotel not booked. Seeing all the reviews of people's bad experience with Zenhotels tried to contact hotel and got to know my room not booked. Lucky that I got to know this before my visit. Still trying to contact the customer care representative but still no response.

Date of experience: August 1, 2017
Alex U. Zenhotels Rep
over a year old

Dear Sanchit!

Please accept our sincere apologies for such long expectation of the reply.

We confirmed your booking with the hotel. For now we are waiting for the written confirmation from the hotel.

We hope that your will enjoy the stay.

If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us.

Zenhotels.com team

Pakistan
1 review
0 helpful votes
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Just Amazing :)
July 29, 2017

I had a few issues with booking the hotel for my trip. I used this platform, they quickly resolved the issues. I am enjoying my vacation in the best hotel provided by them now.

Date of experience: July 29, 2017
Kenya
1 review
0 helpful votes
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Outstanding!
July 28, 2017

Credible and very convenience site! The customer care team was prompt to reply and made my summer vacation awesome. I had the best experience in all the reservations they booked for me.

Date of experience: July 27, 2017
GB
1 review
1 helpful vote
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DO NOT USE!
July 18, 2017

It's a terrible business! They cancelled my booking 5 days before I was meant to go and informed me by email. The customer service number didn't work, when I managed to find another number online I could barley hear the person on the phone. I was trying to find out why they cancelled my booking, but she hung up as I was mid sentence

Date of experience: July 18, 2017
Italy
1 review
0 helpful votes
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Super easy to book and amazing hotels. The place was comfortable and met the characteristics stated on the site.

Date of experience: July 18, 2017
Kenya
1 review
0 helpful votes
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Amazing Experience!
July 16, 2017

Thanks to Zenhotels.com for making my one week vacation trips extra thrilling. I could not have managed to book reservations within such a short time. I was offered a couple of packages at discounted price. My reservations were done early enough and I was cordially received with respect all my destination.

Date of experience: July 16, 2017
California
1 review
0 helpful votes
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Nice!
July 13, 2017

I liked the website, very responsive and easy to book. Got confirmation immediately, very good experience.

Date of experience: July 12, 2017
Germany
2 reviews
0 helpful votes
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Excellent
June 14, 2017

We enjoyed our stay. The beds were very comfortable. The room was clean and everything worked well. I can not think of anything we found disappointing.

Date of experience: June 14, 2017
Canada
1 review
4 helpful votes
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Fraudulent
May 31, 2017

I just learned your company has fraudulently charged my credit card $6,300. My credit card is now blocked and my holiday for tomorrow is ruined. Nice work, heartless scum!

Date of experience: May 30, 2017
Alex U. Zenhotels Rep
over a year old

Dear Wendy,
Kindly let us know any details that might help to locate your booking: reference number, e-mail address or at least hotel name and dates.
We will be more than happy to assist you!

Texas
1 review
0 helpful votes
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I really love the website of Zenhotels as my booking was very easy. I contacted them to check to my booking guess what? Everything was excellent. The handle my complain within few seconds. Zenhotels is the best I highly recommended

Date of experience: May 25, 2017
District of Columbia
1 review
0 helpful votes
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PERFECT SUGGESTION
May 23, 2017

Zenhotels suggested a very nice place for me. Zenhotels made my day with a perfect place that suits my need. Thumbs up!

Date of experience: May 23, 2017
Arizona
1 review
0 helpful votes
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Awesome
April 29, 2017

The user interface for Zenhotels.com is sleek and very smooth to navigate. We contacted the hotel to confirm if a room has been booked and we got an affirmative reply. I also had a few questions and the customer care representative was very polite and professional in handling my query. Zenhotels.com is definitely first-class.

Date of experience: April 29, 2017
Nigeria
1 review
0 helpful votes
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Excellent booking service! My first time using Zenhotels.com and I got the best hotel from here at a cheap price. I will definitely use their services again!

Date of experience: April 26, 2017
GB
2 reviews
0 helpful votes
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First time using this website, it was friendly, swift and easy to navigate. I was able to make my bookings and all my enquiries was well attended. No other Booking website beats Zenhotel.com. Try it Today!

Date of experience: April 25, 2017
Colorado
1 review
0 helpful votes
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Cancellation
April 14, 2017

I needed to cancel my weekend away for surgery and was told they couldn't cancel. So now I'm stuck with a three day trip I can't use. Horrible company and I would never use them again and I travel frequently. Go to Airbnb or hotels.com where they'll take care of you if something goes wrong.

Date of experience: April 14, 2017
Spain
1 review
0 helpful votes
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This business is amazing, everything is super easy and fast. Everytime I had a question they solved it immediately, I recommend it to everybody.
I am always going to use this website, it is an incredible opportunity.

Date of experience: April 5, 2017
AE
1 review
0 helpful votes
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Love it...
April 4, 2017

Zen Hostel is the best for every traveler.It's so easy to book. I was able to find a hotel for a cheaper price than anywhere. I did all my bookings online, it was swift, easy and their website is easy to navigate. I definitely use them again.

Date of experience: April 4, 2017
New York
1 review
3 helpful votes
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Awful
April 1, 2017

Went thru the whole process of booking a hotel, with credit card, at a good price. Then the site said "it didn't go thru", call the 888 number, and someone who barely speaks English says they can't do anything, but I can wait and try again. No.

Date of experience: March 31, 2017
France
1 review
0 helpful votes
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Booking made easy!
March 26, 2017

What I needed was the best prices to take a decision & book.

This is exactly what I get.

Excellent service!

Date of experience: March 26, 2017