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From the business
ZenHotels.com is an innovative hotel booking service operating in 220+ markets owned and managed by Emerging Travel Inc team.
Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.
Zenhotels Reviews Summary
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Zenhotels is a top notch booking service. It is my second time I am making use of its service and I am so glad. Thanks
This is my first time using zenhotels.com and I am so happy that I have used this site. Very easy to book and payment method was easy too.
When I booked at zenhotels.com and I had an issue along the way, When I called zenhotels.com help center about my booking their customer representative was so polite and eager to take me through the process, Zenhotels.com completely wins me over, their service is superb
Fantastic, I sincerely have a top notch booking services with zenhotels. This is the pleasant lodge of reserving services, they have a cheap and less costly rate and it's far very easy to book a inn from their internet site with none complains. And everything on the inn became excellent and appropriate. And their customer support are very pleasant and truthful, the whole thing went easily. Strongly endorsed.
ZеnHоtеl wеbѕitе iѕ сооl аnd user friendly, It wаѕ еаѕу tо bооk аnd my bооking was соmрlеtеd withоut any problem, thеir соmроund iѕ vеrу beautiful аnd thеir сuѕtоmеr service is great.
Highlу recommend!
It was a nice experience with Zenhotels, they treated me like family and I was welcomed, Their customer service is top notch. I had an issue which was dealt with instantly. I will always be a return customer, thanks for the experience
I like that the site is actually mobile responsive so doing everything from my phone was kind of cool. I requested a quote for several hotels and they promptly sent me the quote in less than 4 hours. I received a mail from them confirming that there were rooms available in 2 of the hotels and asking for confirmation to go ahead with the booking. I obliged. Sure, I get a mail from the hotel I finally chose confirming that I have a room booked in my name. Very professional of them standards I would want from other sites too.
Incredible, I really love zenhotels booking services. This is the best website of booking hotel, they have a cheap and affordable price and it is very easy to book a hotel from their website without any complains. And everything at the hotel I booked was excellent and suitable. We I have a small issue when booking, I contact their customer support and they help me solve the problem and everything went smoothly. Highly recommended.
I travelled for a business meeting and I visited Florence booked the hotel through ZENHOTELS, it was superb and wonderful. What I liked most about ZENHOTELS was the price and quality ratio. I recommend paying through the website rather than paying at the hotels if you want travel properly. I really want to say a BIG THANK YOU to ZENHOTEL.
We just returned from Italy, we visited Sienna, Florence, Rimini, Perugia. Booked all the hotels through Zenhotels, it was awesome and pleased. What we loved most is the best price/quality ratio at all four hotels used. We recommend paying through the website rather than straight at the hotels if you want to arrange your travel properly. All in all, just a huge thanks to zehotels.
Sir i book a hotel crowne plaza rohini new delhi india.no confirmation recieved yet. Payment is debit from my account.no booking recieved. I thouhgt i make a big mistake. I email you but no response cone out. Please give me a room booking. I book a room on 31st december 2016. This is my first booking.so dont make fool. Plz refund my money.
A friend actually introduced me to ZenHotels.com and my experience was awesome. Booking was easy than ever. The quick response from their customer service when making enquiries was very impressive. ZenHotels.com have really earn my trust.
Astonishing inn! All staff was exceptionally inviting and accommodating. Particularly the bartender, excellent administration and amicable! Booking was simple and efficient. The room was exquisite and clean. The food was awesome! The staff was accommodating at getting you around the city.
We had an excellent experience with Zen Hostels easy to use and informative booking platform. We got exactly what we needed and the details were accurate and precise. The hotel we chose was ready to welcome us on arrival and from the moment we entered till the last day our stay was just perfect!
ZenHotels gave me the best experience in my last visit in Delaware. I was there because of my best friend weeding and I felt like home. The room price was affordable. I will use them in the future for sure.
I used ZenHotels for the first time to find a hotel in New York for a board business meeting. My colleague from NY suggested this site for me. I booked a room at just 700 meters form the business head offices! The room rate was fabulous and this is the best rate I got after I checked other booking sites. For me is very important to get a great price and the commodity when I travel for work. I will use them in the future for sure.
I booked a Red Lion Hotel through them. I got turned away at checkin. They couldn't find me an alternative place to stay for the night. They are truly horrible. I had a small child with me and it was not a very good start to enjoy Disneyland.
Update:
I received a refund for difference in finding alternative accommodations for the night. Even though it was less than ideal the night I needed a room, they did rectify the matter later which showed that they do care. I will give them another chance in the future, and will give them another star for making this right.
Dear Tony L.!
Please accept our sincere apologies for all the inconveniences caused.
The situation described is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After reviewing your case we can see that our colleagues made you a refund and recovered expenditures of the booking you made in the alternative Hotel.
We’ve sent you a letter with the detailed information on the discount we’re offering you off your next booking and how to receive it.
We would like to thank you for bringing this to our attention. It will help us improve our operations and services.
If there are any other issues that need to be addressed, now or in the future don’t hesitate to contact us at [email protected], by phone +1-888-933-7761, through live chat support or Interactive Help Center.
Kind regard,
ZenHotels.com team
After a suggestion from a friend, ny husband and I used Zen hotels to book a getaway before we had our baby. We were pleasantly surprised as everything was hassle free. The website was extremely easy to navigate and the hotel was just as described. We are soo excited to pick another getaway to book through Zen for our family vacation
I Went on a business trip to Milan, stayed at Four Seasons Hotel Milano. Seriously, was deeply surprised with good prices and convenient website navigation. It took me just a couple of minutes to find the hotel, make a booking and receive a confirmation.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Narender,
Please accept our apologies for all the inconvenience happened.
The hotel had an internal mistake related to the national policy due to which wrong rates were passed to us. Your booking was cancelled by the hotel when they found out this kind of misreading.
We managed to cancel the reservation as per your request and made a refund to your credit card.
We do apologize and would like to offer alternative accommodation on the New Year night for you, accompanied with a discount for your next booking.
Best regards,
ZenHotels Team