On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ZenHotels.com is an innovative hotel booking service operating in 220+ markets owned and managed by Emerging Travel Inc team.
Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.
Zenhotels Reviews Summary
We monitor reviews for authenticity
It is very sad that zen hotels shows price of five star categories as that of budget hotels. Once you book the same and upon checkin you come to know that this is not the property you are looking for. Overall wastage of money and time.
I successfully booked a room at hotel in Bangkok, Thailand on 7/4 via ZenHotels ******* L5PF******* and payment all done on the same day via credit card. But on 19/4, ZenHotels send email to me and ask me to reply within 12hrs. If not my booking will be cancel. Unfortunately, I was away for few days during that period and don't have internet access. When I open my email on 23/4, I was informed my booking was cancel due to I fail to respond to their verification email within 12 hrs.
I just can't belief it... the booking was confirmed and charges already made to my credit card and ZenHotels can just cancel my booking like that. I wrote to them and they did apologize but ask me to book again myself. While the refund I was told will take within 30 days... not sure really want to trust them again.
On 25/5, ZenHotels send another email to me and informed me that refund had been made. After checking with my bank, Yes, they had refund. At least they are professional and keep to their promises. Plus I was given a USD100 discount for the next booking under them, Thank You.
Dear Mr. Saw,
Please, once again take our most sincere apologies for the inconveniences caused.
We strive for the best to provide the safest service so the standard security protocol has been implemented regarding your reservation 25357793 L5PF382827. We just wanted to be 100% sure that your credit card payment could not turn out to be fraudulent.
As a gesture of goodwill, we would like to offer you a special discount for any further prepaid reservation through Zenhotels.com.
Kindly check your e-mail inbox and respond to us. Looking forward to your reply.
Good service! I booked 2 hotels in Vienna and faced no problems with reservations. Good prices and nice interface. I recommend.
ZenHotels is really a great website for booking. The service is flawless, I got answer on every question very fast. I made the reservation very simply without any problems. At the hotel everything was perfect, I got exactly the kind of room I booked, at a great price
ZenHotel remains the best online hotel booking platform out there. The booking on the site was simple, easy and fast. I was able to confirm my reservation from the hotel in a short while without hassles. The hotel experience was simply phenomenal and that made my holiday a happy one. Zenhotels remains my go-to hotel booking platform henceforth.
ZenHotels has been my go-to booking platform ever since my first day of booking with them. I had an issue with picking out the best room for me as I was having some guests over and things got a little bit confusing. I placed a call through to them and with the help of their customer agent, Tom, I was able to book an amazing hotel that wowed not just me, but my guests too.
Zenhotels.com has an amazing app for hotel bookings. They have great listings and the hotel I booked for a group accommodated and served us well.
It was a great experience from me on this website. Outstanding services
Easy to book a room as well as easy to cancel booking.
Now whenever I need to book any room in hotel I always use this website. And I recommend this website to others as well.
Although I didn't have the time to verify the hotel room I booked, it turned out to be exactly as described. I like what Zenhotels.com are doing.
If you think Zenhotels is like every other hotel-booking services, You're wrong! They outshine every other. From customer service to website usage, they're 100% in all
I used zenhotels to book a room in Vienna last week. It was so easy! Great prices, and the services were amazing. Thank you, I will book again.
Zenhotels.com delivered on their promise of absolute convenience. Compared to other online booking services I have used in the past ( i won't mention names), zenhotels is nothing short of amazing.
Its the easiest booking process Ive experienced. I didnt expect the hotel to be great but boy was I wrong
We booked a room with Zen hotels 2 weeks prior to our scheduled vacation. The website was very informative and easy to use and we booked our rooms in a jiffy. Everything went smoothly, the rooms were perfect and the staff was very helpful. There was once a small problem in the ventilation in our room, but the hotel addressed it instantly! Very satisfied with the customer service and will definitely be staying with them again.
Zenhotels.com are always willing to help and adjust the website in order to work better for us. Thank you for making my life so much easier and for taking away the stress!
Super easy & quick, no problems with the online system nor with our reservation being accurate upon arrival at the hotel. Thank you!
Paid full amount for Hilton hotel in Glasgow - Zenhotels booking cancelled one week prior to stay, avoid at all costs they cannot be trusted. Still, waiting on my refund, scam.
Dear Iona!
We do apologize for this situation.
Your reservation was cancelled because we did not receive the requested security code.
In order to guarantee the high level of transaction security, in some cases, we have to request a guest to provide a special code, which can confirm a transaction.
Our team has made a number of attempts to get in touch with you, but unfortunately, they were did not receive the security code.
We are very sorry that you did not manage to provide the requested code.
Please, note that your reservation was cancelled successfully and the money will be credited to your account soon.
Please accept our sincere apologies for all inconveniences caused.
Zenhotels.com Team
Zenhotels.com came through for me when i was stranded and stressed up about where to stay. I established contact immediately and could book almost instantaneously. I did not encounter any issue. It is really a great experience.
When I booked at zenhotels.com I was logged in to a hotel that is full of comfort. I was well attended to. The hotel is like a home far away from home.
Zen hotels is the best online hotel booking I have ever used. The booking from their website was easy and smooth. I was able to check that my booking has been placed within a short period. The hotel suit my taste and I'm glad I use Zen hotels online booking. Highly recommended.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Farooq,
Thank you for the report.
Obviously that seems to be a Trivago mapping error as Zenhotels.com has no advertising of Pahalgam hotel at all. We don't offer your property rates online.
Please, contact Trivago user support service to fix that issue as Zenhotels.com is not related to such kind of property mismatching.
With all respect,
Zenhotels Quality Team