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From the business
ZenHotels.com is an innovative hotel booking service operating in 220+ markets owned and managed by Emerging Travel Inc team.
Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.
Zenhotels Reviews Summary
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If I could rate 0 stars then I would!
Nothing but problems from the minute the booking was made.
When making the initial booking, the approach glitches and book a completely different weekend. Within 2 minutes of the confirmation I contacted Zen Hotels and was told tuff, the room is non refundable. This then changed to an offer of credit for what I paid towards the correct date but only if I accepted their inflated price (that was more after the credit than it i made a new booking). I decided I would change my plans to go with the incorrect date out of ease.
When I then checked into my room I found that I had then been booked into the wrong room. Yes it sounds trivial, but when you pay £45 extra for a room with a private bathroom and get put in a room with a shared bathroom it does make a difference. ZenHotels eventually accepted that they had made a mistake and offered a whopping £4, yes £4 refund because the hotel had no other rooms and they weren't prepared to move me to another hotel presumablydue to the fact that the cost was extortionate due to it beingbeyond last minute.
After refusing their offer they then (at 9.20pm) upped the refund offer to £18 or a free cancellation and said that's the final offer. What good is the free cancellation when I have already travelled to the location? I wish I had read other people's reviews before using this shambles of a company!
The live chat agent resolved my issue immediately with clear instructions, letting me book with confidence.
Hello! Thank you for your feedback!
After booking, I received a beautifully formatted email that included all the necessary details—hotel address, check-in instructions, and local tips. It felt like a concierge service in my inbox.
Hello! Thank you for booking with us!
I planned a three‑week family trip across europe with my partner and three kids using Zen, and it made everything so much easier. The site's family filters instantly showed places with connecting rooms and kid‑friendly perks, and the booking was seamless with instant confirmations and detailed itineraries sent straight to my inbox. When I spotted a lower rate elsewhere, they matched it on the spot and even gave us a small credit for next time. Mid‑trip, we decided to stay longer in barcelona, so I called support once and they handled the room extension, child beds, high chairs, and even kept our special rate. Honestly, having every detail taken care of took all the stress out of traveling with kids, I'll definitely be back.
Hello! Thank you for your opinion! We do our best for you!
I specifically looked for green certified properties and found a filter dedicated to eco friendly hotels. Each listing provided details about the hotel's sustainability practices and certifications. Booking an environmentally responsible stay was effortless and aligned with my values. This feature demonstrates ZenHotels' commitment to conscious travel.
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The search filters helped narrow down options easily, but some hotel listings lacked clear details on breakfast inclusion. In general, I found a suitable deal.
Hello! Thank you for your trust! You help us to become better!
I was delighted by the extensive selection of hotels, from budget-friendly hostels to luxury resorts. The website's sorting and filtering tools made it simple to find accommodations that matched both my preferences and my wallet. It was refreshing to see clear pricing and no surprises at checkout. This variety ensures I can always find the perfect stay.
Hello! Thank you for your feedback!
When I encountered a discrepancy in my reservation dates, the support team resolved the issue within minutes via live chat. They patiently explained each step and even followed up to ensure my hotel had been updated correctly. Their courteous and knowledgeable assistance turned a potential problem into a seamless experience. I was grateful for such attentive service.
Hello! Thank you for your opinion! We do our best for you!
The interface design is both clean and efficient, making it easy to navigate and select premium hotel options for our corporate clientele.
Hello Cooper! Thank you for your feedback!
Booked a month-long stay with flexible payment options. The process was smooth and the price was unbeatable.
Hello Katie! We're very pleased to receive your feedback!
Scored an excellent last-minute deal in London using ZenHotels. Everything went smoothly from start to finish—definitely recommend them!
Hello Steven! Thank you for your feedback!
COULDN'T BE HAPPIER WITH MY EXPERIENCE ON Zen-Hotels! FOUND AN AMAZING BOUTIQUE HOTEL IN PARIS, GOT INSTANT CONFIRMATION, AND THE PRICE WAS UNBEATABLE. THE SUPPORT TEAM WAS SUPER HELPFUL WHEN I NEEDED TO MODIFY MY DATES!
Hello Andriy! We are very pleased to receive your comment! Thank you for trusting us!
The verified reviews helped me choose a great hotel in Paris. The stay was perfect, and the price was much lower than other sites. Will use this platform for all my future bookings!
Hello Darien! Thank you for choosing the service! Our database of offers is constantly expanding, and we hope that soon you will be able to find even more suitable options.
Todo funcionó como se esperaba. No hubo problemas con el check-in ni el check-out. Recomiendo encarecidamente este sitio de reservas.
¡Hola, Dante! ¡Gracias por reservar con nosotros!
The interactive map feature made planning my city break so much easier. Could see exactly where hotels were in relation to attractions. Interface was a bit slow but very useful.
Hello Faith! We're very pleased to receive your feedback!
Zen-Hotels offered me a much better price compared to other platforms. I saved nearly 30% on my hotel in Paris. Highly recommend for budget-conscious travelers!
Hello David! Thank you for your feedback!
Fiquei realmente impressionado com o recurso de mapa que me ajudou a encontrar um hotel perto de todas as atrações que eu queria visitar. As avaliações verificadas foram úteis para tomar minha decisão.
Olá, Tori! Obrigado pelo seu feedback! Nós realmente apreciamos sua confiança!
I made a reservation three weeks to avoid issues with graduation weekend. Arrived at hotel. No booking took place despite me having paid three weeks earlier. On the phone I was told someone would reach out. There was a room that just became available. Explained I needed to get the room. Nothing happened. Then an impersonal insulting email stating I could get 50 percent refund or sit and wait for another room God knows where. The company was indifferent, insensitive and refused to admit their error. 50 percent. Come on.
Hello Brent! We're deeply sorry that you had to face such a situation! We've already refunded you all the booking cost and also provide you a compensation for the inconvenience.
The deposit process had a hiccup that slowed things down slightly, though it didn't ruin the overall experience.
Hello Karli! Thank you for your feedback! You are helping us to become better!
J'ai décroché une offre incroyable pour un hôtel parisien à la dernière minute. La réservation a été rapide, et mon séjour s'est déroulé sans problème!
Bonjour Valiant! Merci pour votre avis! Nous faisons de notre mieux pour vous!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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