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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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My design was printed well and arrived ahead of schedule! I have a fun way to give unique gifts.
Very satisfied delivery prompt and design is perfect! Thank you.
I purchased postcards for the resistance. Edited the wording. They turned out great. Thank you!
Wonderful Service and Product! Very professional looking business cards.
The mug looks great! It is just as I imagined it! I can't wait to order again!
The mug I ordered seems quality made and is true to the design I submitted. It was shipped in a sturdy box and arrived quicker than expected.
Love every bit of the experience from design to delivery. On point!
I ordered 10 postcards depicting a map of my childhood town.
I thought the gold color would be more gold/less brown, but other than that, it was really good.
The business cards for my animal rescue were perfect. They showcase our mission statement. Not overly done but done exactly right
Great customer service and quick delivery/ turnaround time
Easy to order and the finished product is exactly as I wanted and was promised.
The invitations were perfect! My daughter was so excited to see them
Online order was good, confirmation was good, the t shirt I ordered was a bit too little, i ordered a size up from what the size chart showed, bit it just fits, 100 % cotton, so if I wash it, it will probably shrink
... you asked me to describe my experience. Can't I just make a purchase without having to do a book report about it every time?
It was simple to design my order using the sight, was able to enter my information on the invitation order without too much difficulty
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hi Dawn,
I'm very sorry to hear your T-shirts didn't meet your expectations. I will be reaching out to you shortly via email to provide you with a suitable resolution.
I look forward to assisting you.
Kind regards,
Craig