ZazzleReviews 13,742

Zazzle is very selective about what they refuse to print due to "Design contains a trademarked image or text." This particular design had a modified Fox News logo on it. The design was not being offered for sale, but rather for personal use.

(I have had an online retail presence on zazzle for the past 8 months - 18 products, 15 images.)

The logo was substantially the same as 8 other items on their site that were being offered for sale in other stores. I provided zazzle with links to the similar items and requested that they print the personal use items I had ordered. Their response was "We're in the process of removing these products. We've already contacted the sellers." 6 out of 8 are now removed. My items were never printed.

So I searched for MSNBC and CNN news logos. I found 9 of them - for sale. All 9 have now been removed since I provided zazzle with the links.

Regardless of zazzle's new-found equal-opportunity censorship, I have decided I don't need to spend hours cleaning up an on-line shop which decides to censor my work made for personal use but is unable to find where they have been remiss on their other content.

I removed all items and images from my online shop. I then sent an email directing zazzle "Please delete my store and all content immediately. Also, please cancel all pending orders."

Zazzle chose to block my email address. I received a immediate not deliverable receipt (ndr) from my attempt to close my store and cancel all outstanding orders.

I then created a new email on a different hosting account and resent my directive. It did not bounce yet (after. 75 hours).

I ordered baby shower invitations from them and when I received them, the printing was awful. I gave them a chance to redo the invitations and have them sent to me, waited 5 days for this process to take place, only to find out they never sent the invitations at all. I ordered them from another company and had to pay rush shipping of $20 to get them to me because the baby shower date was fast approaching, and asked zazzle to reimburse me and they wouldn't. They did reimburse me for my order with them, but still fell short in my eyes because they not only wasted my money, but my time as well. They just can't seem to follow through on anything and their product was awful.

Over the last few years, I have used Zazzle many, many times for products from T-shirts to promotional flyers. My experience has been consistently VERY SATISFYING. On the very rare occasion that I have had any issue or question with the final delivery of an order, customer support has always been VERY responsive and consistently addressed the issue to my satisfaction. I am used to getting good prices, good product and speedy production turn around from Zazzle, but I have to say, that my most recent order of a 1000 two sided flyers was produced with such speed and the final product was so "sharp" and crisp that I was newly impressed with the service and product I receive from Zazzle. I'll be around for quite awhile I'm sure. I give them my highest recommendation... :]

I wanted to make a custom mug for my Father-in-law for Father's Day and I checked out all sorts of different sites but decided that Zazzle was the best price, best quality, and allowed me to have a lot of creative freedom when it came to arranging my pictures on the mug in the way that I wanted them arranged. All other sites have these rigid templates that you have to conform to and it was not working for me and I did not want to alter my vision. Zazzle was perfect! Also, the mug came a lot quicker than I was quoted when I placed my order, which is always great! I will definitely buy from them again!