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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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This is my second time working with Zazzle for a family reunion. Their designs are great - lively, welcoming and colorful. They were perfect on both occasions( I sent "save the date" cards as well as invites). People commented on both cards. Love them!
The pillows came in a decent amount of time. They looked exactly like the picture. I think they are a bit pricey especially adding shopping to the total. But overall I'm happy with it
The invitations were excellent. I am very happy with them.
These pillows appeared to be a woven fabric but they aren't—so kind of pricey for a regular fabric pillow. Pattern is nice so I'll use them until I can find better quality pillows.
Great and easy ordering, great product arrived as described.
Everything was done beautifully and delivered in time, but I never found the answer sheets for the two quizzes! Thank goodness for googpe!
Our item was exactly as designed, shipped promptly and great quality.
It came in a week earlier than it was supposed to wish is fantastic! And the cards are so beautiful and I love it! This was my first time ordering form this company and I will definitely do it again for the future
First time ordering. Will be ordering again! Easy and simple process. Nice selections. Prompt and efficient.
Super simple. Easy order. Just like everything from before when I order from Zazzle. I would change the text size into a larger text than it appears on the digital screen because it will come out smaller than you expect when printing a small item… But that was my fault, not Zazzle's.
Very happy with invitations. Did a beautiful job. Affordable
Wonderful shopping experience, fast shipping, great quality pillow. My friends daughter loves unicorns and she absolutely loved this pillow!
The site was very useful friendly would recommend to everyone
It was wonderful! The invitations are adorable, exactly what I ordered. They shipped so quickly! The entire experience was very smooth!
My invitations turned out beautiful & shipping was quick!
Easy to order and quick delivery. The invites were just like the online picture.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.

