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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Everything I could hope for! The order came faster than what was expected. The invitations are beautiful and I'm very highly satisfied. I would recommend this to anyone looking for high-quality add an excellent price.
Had a girls weekend and I ordered some cute personalized tote bags and personalized wine cups last minute I ordered express shipping everything came on time and was super cute the girls loved it.
Item arrived amazingly fast. Love it. I couldn't believe when my pillow arrived less than a week after I placed my totally custom order
Easy peasey transaction! Even for the digitally impaired shopper, this process was a breeze. Order arrived early with Standard shipping. All good here!
Steve in Charleston, SC.
I was going to leave a nice comment about ordering but it wouldn't accept any feedback without entering at least 50 characters. Who does that? I took the time to give a voluntary nice shout out but oh no I didn't type enough so here's at least 50 characters and PLEASE take me off your mailing list.
I'm disappointed with the quality of the card stock and the picture on the back isn't even center. This was a giant waste of money
My invites came in under a 3 business day- perfectly executed
The Invitations turned out better than we hoped! Cannot wait to send these out!
We ordered a few different times through zazzle. The first and second batch of invitations, business cards we used as inserts, and return address labels all turned out perfectly. The last batch of invitations we got though were AWFUL. We had forgotten a few people last minute we needed to invite to our wedding and getting these out was time sensitive. This last batch came in torn packaging, the invitations were all bent and even the printing on the last batch was terrible. A few of the invitations had perfect circles missing in the top layer basically the size of like a cigarette circle you would see burned in a car. Super disappointed in the outcome of the last batch. I've reached out to support and heard nothing back at all.
Hello Lizzie!
I am so sorry to hear about your invitations. We would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Zazzle!
Beautiful. I'm not very computer savvy and I was able to do this with no problem. They came out so nice. Great quality and delivered on time! Will use them again
Quick easy to order and fast delivery. Beautiful Invitation
The quality of the invitations met my expectations and the delivery time was early!
Every birthday I go above and beyond for my Littles. I always shop around for invitations, knowing I will end up at Zazzle. I ALWAYS find the best designs at the most reasonable prices. Their shipping dates are conservative, and I have never waited longer than a week for an order under 30 invites.
We had a last minute fashion show and needed comp cards ASAP. Zazzle was easy to use and I had the order rushed and got them on time!
They came out great. Wish I got a couple more copies.
The spacing/layout did not come out like the sample that the site showed when I filled in all the information. The ones I received moved around some text and then left a gap. If I had more time, I would have sent the back.
Hello Janell,
I am so sorry to hear about your recent order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Zazzle
This is my second time working with Zazzle for a family reunion. Their designs are great - lively, welcoming and colorful. They were perfect on both occasions( I sent "save the date" cards as well as invites). People commented on both cards. Love them!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carolina! I am so sorry to hear about your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Zazzle