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Zazzle

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Connecticut
1 review
0 helpful votes
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Over all great experience!
August 19, 2022

My order came out exactly as I was hoping! And on time!

Date of experience: August 19, 2022
Massachusetts
1 review
0 helpful votes
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Great shopping!
August 19, 2022

Shopping was easy and the results perfect! I found something I liked and was able to customize it for our event.

Date of experience: August 19, 2022
New York
1 review
0 helpful votes
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Highly recomend!
August 19, 2022

My order came in very fast and they do beautiful work!

Date of experience: August 19, 2022
New York
1 review
0 helpful votes
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Great product
August 19, 2022

Zazzle is always fast and easy to shop from. The products are great and the custom products always come out fabulous!

Date of experience: August 19, 2022
Illinois
1 review
0 helpful votes
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Golf head cover
August 19, 2022

Very satisfied with my order, getting very positive feed back from the design I chose 100% satisfied

Date of experience: August 19, 2022
California
1 review
0 helpful votes
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Great
August 19, 2022

This website made my wedding invites so easy and everyone loves them

Date of experience: August 19, 2022
Illinois
1 review
0 helpful votes
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Valentine blanket
August 19, 2022

Great experience! Order came fast. Item as expected.

Date of experience: August 19, 2022
North Carolina
1 review
0 helpful votes
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5 stars
August 19, 2022

The invitation was beautiful for the affordable price

Date of experience: August 19, 2022
Connecticut
1 review
0 helpful votes
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Bridal Shower Invitations
August 19, 2022

I had a great experiance ordering through Zazzle. I did have to expidite my order and I felt the shipping charges were very high, but it was my fault waiting till last minute. If I can suggest one thing is offer a less expensive shipping option for last minute orders, especially to loyal customers.

Date of experience: August 19, 2022
Ohio
1 review
0 helpful votes
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Post it notes
August 19, 2022

The overall experience was good. The paper quality and the print job were fine. The price is too high in my opinion. I think business wise I should get a manufacturer and not a POD service.

Date of experience: August 19, 2022
Washington
1 review
0 helpful votes
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Excellent work
August 19, 2022

Very pleasant and received order in a timely manner very clear and just as a asked

Date of experience: August 18, 2022
Wisconsin
1 review
0 helpful votes
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Great services
August 19, 2022

Very easy to customize & great delivery time. Invites took exactly one week to arrive!

Date of experience: August 18, 2022
Massachusetts
1 review
0 helpful votes
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Bridal shower invitations
August 18, 2022

The invitations are perfect! Ordering was so easy and they were delivered sooner than expected. Thank you!

Date of experience: August 18, 2022
Pennsylvania
1 review
0 helpful votes
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Trump flags
August 18, 2022

I was shocked! We received our Trump flags a few days after our prder.We love our flags and we will be doing more business with Zazzle! Thankyou Zazzle!

Date of experience: August 18, 2022
Tennessee
1 review
0 helpful votes
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They looked great
August 18, 2022

Fast service and great product. Love the cards I received

Date of experience: August 18, 2022
Oregon
1 review
0 helpful votes
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Good Service, Good Quality
August 18, 2022

The service was quick, easy, and fast. The delivery was timely. Great product

Date of experience: August 18, 2022
Kentucky
1 review
2 helpful votes
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Denied customizable cat tag
September 17, 2022

Zazzle processed my order and took my money, approved of my design, then emailed me after the fact stating that the photo used contained copyrighted material that neither us or Zazzle owns the rights to. The photo in question was fanart from the game, Monster Hunter World, neither of which have any sort of copyrighted material associated with it. Very disappointed and currently fighting to get my money back. Absolutely ridiculous that I can create custom t-shirts and other garments from other video game franchises with no issues, yet when I want to get a custom cat collar for my cat named Kirin, I'm ripped off. You can expect to hear from me if my money is not returned, and I will never even attempt to use Zazzle's services again. Enjoy losing out on not just this purchase, but all other future revenue that could be brought in from myself or my friends. Abysmal site. Abysmal service. Truly an unbelievably upsetting experience.

Date of experience: August 18, 2022
Zazzle S. Zazzle Rep
over a year old

Hello Sterling!

We are truly sorry to hear about your experience. We will be reaching out to you directly via e-mail to further assist!

Kind regards,
Thank you,

Pennsylvania
1 review
0 helpful votes
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Invitations
August 18, 2022

Cute design and very fast shipping. Received in days.

Date of experience: August 18, 2022
Iowa
1 review
0 helpful votes
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Cute
August 18, 2022

These are exactly what we were looking for. Simple.

Date of experience: August 18, 2022
Tennessee
1 review
0 helpful votes
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Baby Shower Cards
August 18, 2022

They were adorable. I wished these cards would come with envelops but you can get those separate. They are perfect for the occasion in celebrating a new life! They shipped in about a week.

Date of experience: August 18, 2022