Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The invitations were delivered quickly and came out beautiful
Shipping is expensive and I needed it right away unfortunately!
Such cute 1st birthday invitations for my sons party! Love them!
The order was received very quickly and the invitations are perfect. Really well done!
Had a great experience! Everything was easy to customize & the invites came super quick.
I needed a card at the last minute and was able to find a very creative card, update it and received it the day before I needed it. Awesome service. Thanks much
Ordered change of address cards. They were wonderful, just as I expected and came so quickly! Will definitely use Zazzle again
They were fast and the design is beautiful! Seriously blown away with the amazing quality!
The customization process was pretty frustrating, but the end result was fabulous.
Was super easy to change the format ever so slightly to be exactly what I wanted (and I was doing it on my phone!).
Easy to create our product. It was quickly produced and delivered as ordered.
Zazzle is my go to for things i can't normally find in this case a card for a debutante event. I could not locate anything in the stores and yet i found the perfect card through a company on zazzle
Great quality and super fast shipment. I would highly recommend Zazzle!
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.

