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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Shipping was great and my business cards where right on. Thank you
I had the best experience with making my own invitations. It was made with top quality paper.
They were great! Everything was on time & turned out wonderful!
When I ordered from them the order came out ok. Nothing more spectacular than you can get from CVS or WALMART. However, they make it hard to cancel your subscription and when you call they try to make you agree to going another year in an email. I told them I would just be disputing the charge with PayPal and my bank as I did not agree to continue. They did offer store credit in the amount to continue another year- I declined and then they told me they would not refund me and I'd have to go through more steps to attempt a refund. Currently doing so.
Super fast and I love it. No issues at all. Thank you
Very Smooth and fast delivery. Would recommend again!
I designed a tee shirt for my friend and she was very happy with the cut and quality of the women's v-neck cotton t-shirt. I was concerned the design would feel rubbery but she assures me it does not, so I am happy! Will order again from Zazzle.
Beautiful as always. I love the products from this company, I keep coming back!
I always order invitations from Zazzle. The quality is wonderful, and they always come right away.
I am very pleased with how they turned out and actually, the napkins arrived a week earlier than planned! I will order again!
One role of wrapping paper was $27 (on sale) and it was only enough to wrap 4 gifts. There was a sticker on it that ripped off some of the design and a random red line on the design. The finish of the wrapping paper was not nice. Such a waste of time and money
Hello Frankie,
I am so sorry to hear about your disappointment with the wrapping paper. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Clare
Ordered 3 times! 1st order never arrived when they sent a replacement it was printed wrong 3rd time again never arrived
Hello Tim,
We are so sorry to hear about your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
Please contact our customer service department for assistance.
We can be reached at [email protected], or give us a call at 1-888-892-9953 (Mon-Fri).
We look forward to assisting you further
Thank you,
Clare
Excellent, purchase went well got exactly what I ordered.
I'm very happy with the design and quality of the napkins I ordered. It was kind of last minute when finding them. They are so perfect for my Nieces bridal shower. Fortunately, I was able to get expedited shipping to be sure they got here in time.
I was looking for a unique way to ask the godparent of my child to be the godparent and I came across this. It came and looked excatly how it was in the image.
Adorable little personalized cocktail napkins, but $8.28 is crazy to ship such a lightweight little thing.
I only needed a small amount of thank you cards and Zazzle was easy to work with
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lauren,
I am so sorry to hear to hear you had a hard time cancelling your Zazzle Plus subscription. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I do see one of our Social Media agents has reached out to you via email to confirm a refund has been issued.
Please reply to the email if you have any other questions.
Thank you,
Katie Ann