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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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I had created a logo and requested it on a t-$#*!, but it was too small. I re-did the logo and had it print larger and it came as designed very quickly
Second time ordering they delivery is quick and fast.
Good quality, reliable and trusted customer service. But please try and reduce your shipping cost it's too much
Easy to order, and came super quick! Good quality paper and print
Love my shirts EVERYTIME! I have been and will remain a loyal Zazzle customer now and in the future :)
I received my business cards and they are exactly what I ordered. Thank you Zazzle for making this such an easy process for me.
It was an easy shopping experience. The shirts are perfect and the quality is excellent.
Exactly as requested, great quality and price. Prompt delivery.
Outstanding and fast service.The item that I purchased was of top quality.
They will cancel your order with zero notification or email. You will have to find out when you realize that your order hasn't arrived and you contact customer service! Ridiculous!
The template was helpful, my cards as just as described. Everyone loves them!
Great service and fast delivery on our wedding invitations.
We originally printed our wedding invitations through FedEx and ended up with a lower quality print job. We decided to reprint with Zazzle and create other announcements with Zazzle. We are extremely happy and can't wait to get the invites sent!
I purchased thank you cards for our wedding ceremony. The cards were delivered and are absolutely beautiful.
I needed to print some pages of a hand drawn book of mine, and I used an invitation template (5x7, matte cardstock) which was perfect. The prints look like the original pages!
Fast shipping. Thanks so very much. I would recommend.
The product was exactly the way I wanted to be produced.
Very good quality. Colors bright. Service was amazingly fast! Will recommend to others and use them again and again!
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.


Hello Shelly,
I am so sorry to hear that your order could not get processed/design was rejected. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. A member from our Content Management Team will look further into this and get in touch with via e-mail with more details.
Thank you for your patience.
Thank you,
Katie Ann