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Zazzle

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+337
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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NA
November 8, 2023

NA…………………………………………………………………………………………………………………………..

Date of experience: November 8, 2023
California
1 review
0 helpful votes
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Good logo and good fit
November 8, 2023

I had created a logo and requested it on a t-$#*!, but it was too small. I re-did the logo and had it print larger and it came as designed very quickly

Date of experience: November 8, 2023
Virginia
1 review
0 helpful votes
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Quick fast delivery
November 8, 2023

Second time ordering they delivery is quick and fast.

Date of experience: November 8, 2023
California
1 review
0 helpful votes
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Fast and quality
November 8, 2023

Good quality, reliable and trusted customer service. But please try and reduce your shipping cost it's too much

Date of experience: November 8, 2023
Illinois
1 review
0 helpful votes
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Cutest baby shower invites!
November 8, 2023

Easy to order, and came super quick! Good quality paper and print

Date of experience: November 8, 2023
North Carolina
1 review
0 helpful votes
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Great quality and service as expected
November 13, 2023

Love my shirts EVERYTIME! I have been and will remain a loyal Zazzle customer now and in the future :)

Date of experience: November 6, 2023
North Carolina
1 review
0 helpful votes
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Beautiful work
November 4, 2023

I received my business cards and they are exactly what I ordered. Thank you Zazzle for making this such an easy process for me.

Date of experience: November 4, 2023
New York
1 review
0 helpful votes
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Future Paleontologist
November 3, 2023

It was an easy shopping experience. The shirts are perfect and the quality is excellent.

Date of experience: November 3, 2023
California
1 review
0 helpful votes
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Great product
November 3, 2023

Exactly as requested, great quality and price. Prompt delivery.

Date of experience: November 3, 2023
Virginia
1 review
0 helpful votes
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Love Zazzle.
November 2, 2023

Outstanding and fast service.The item that I purchased was of top quality.

Date of experience: November 2, 2023
Arizona
1 review
0 helpful votes
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When I saw these invitations on line I thought they looked great and fun and they were!

Date of experience: November 2, 2023
Pennsylvania
1 review
0 helpful votes
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They will cancel your order with zero notification or email. You will have to find out when you realize that your order hasn't arrived and you contact customer service! Ridiculous!

Date of experience: November 2, 2023
Zazzle S. Zazzle Rep
over a year old

Hello Shelly,

I am so sorry to hear that your order could not get processed/design was rejected. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. A member from our Content Management Team will look further into this and get in touch with via e-mail with more details.

Thank you for your patience.

Thank you,

Katie Ann

Tennessee
1 review
0 helpful votes
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Beautiful cards. Great service
November 2, 2023

The template was helpful, my cards as just as described. Everyone loves them!

Date of experience: November 1, 2023
Pennsylvania
1 review
0 helpful votes
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Exactly what we ordered!
November 1, 2023

Great service and fast delivery on our wedding invitations.

Date of experience: November 1, 2023
Louisiana
1 review
0 helpful votes
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We originally printed our wedding invitations through FedEx and ended up with a lower quality print job. We decided to reprint with Zazzle and create other announcements with Zazzle. We are extremely happy and can't wait to get the invites sent!

Date of experience: November 1, 2023
Pennsylvania
1 review
0 helpful votes
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Beautiful
November 1, 2023

I purchased thank you cards for our wedding ceremony. The cards were delivered and are absolutely beautiful.

Date of experience: November 1, 2023
Connecticut
1 review
0 helpful votes
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Beautifully printed book pages
November 1, 2023

I needed to print some pages of a hand drawn book of mine, and I used an invitation template (5x7, matte cardstock) which was perfect. The prints look like the original pages!

Date of experience: November 1, 2023
Colorado
1 review
0 helpful votes
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Just as advertised
November 1, 2023

Fast shipping. Thanks so very much. I would recommend.

Date of experience: October 31, 2023
New Jersey
1 review
0 helpful votes
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The product met expectations
November 1, 2023

The product was exactly the way I wanted to be produced.

Date of experience: October 31, 2023
Arizona
1 review
0 helpful votes
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Very good quality. Colors bright. Service was amazingly fast! Will recommend to others and use them again and again!

Date of experience: October 31, 2023