ZapalsReviews 129

Whenever Pro & Con are "On The Stage", Truth will have to Wait Its Turn. The UnWary might like to blindly believe, but that is when Blindness is self-certified as "20-20 Vision".

Ordered a trial £2.00 item and NEVER received it. The Jokers claim to have sent the item AFTER 2 weeks. In addition, "Zapals" might indicate they have a "Customer Services" email but they DON'T. Being A SCAM, "

Zapals" will NOT reply to ANYTHING. Opened a new account without an address and "Zapals" automatically put my sacrificial email on "Subscription". Since there is NO way of contacting these crooks, glad I went further to verify the veracity of "Zapals". The Inquisitive have been WARNED.

Easy to place an order and arrived as expected! Zapals made it easy for me to communicate with the supplier so that my idea could come to life with their ability.

These people are crooks. 3 months after claiming to have shipped an item it has not arrived. After several weeks of emails they now claim the item is being held by "customs". The tracking details they supply are useless. I have supplied them, along with my name and delivery address to my local Royal Mail delivery depot, Zapals claim they have been in contact with RM directly, but they tell me they have no trace of the package. Zapals refuse to refund. Avoid!

I am appalled with the treatment I have received from this company. I ordered a pair of headphones for my Iphone 7. The headphones arrived LATE and they did not work. I contacted the customer support team, and was told that I must send pictures of the headphones in order for them to do anything about it. I asked them how I was supposed to show them a picture of the broken headphones, when the problem was clearly to do with the wire inside. I asked for a refund, and was told they would compensate with a $5 coupon. I live in the UK, so I'm not sure what good that would do for me, and it was also not what I asked for. I was told I would receive this in 5-7 Business days, and it has now been 10 days and I still have not received an email, let alone my refund! Not to mention the countless spelling mistakes in the company email, which not only made them hard to read, but also goes to show how unprofessional this company is! The company then sent me the code for a $5 coupon. $5 equates to £3.90, which is considerably less than what I paid for the product. I sent a final warning email to the customer service team, stating that if I had not receive my refund I would be taking legal action, and was told I would receive this refund within 1-7 business days, IF I agreed to change my review to 5 stars! I said I would absolutely not be conforming the black male they were presenting me with, and that if I did not receive my refund by the date specified, then I would be getting trading standards and fraud action Involved. I then received an email saying the money would be in my account within 24 hours. 2 days later and still no refund! And now they are ignoring my emails. Well Zapals, I have reported you to trading standards and Action fraud, and i trust they will be in touch soon to find out as to why you feel you can withhold my refund- particularity as it states on you website 30 day money back guarantee. I still am waiting for a full refund, and I will leave a review on every website I can until I get it! Absolutely disgusting behavior. AVOID THIS COMPANY AT ALL COSTS!

I was surprised to get my delivery so fast. It was what I wanted and it came when I needed it before Christmas, Singapore Post

I have purchased some products for Xmas from Zapals. They have all been shipped timely and have been exactly as what I wanted and in good package. Much appreciated.

I've get my item, totally as advertised! Very satisfied with this shopping, much better than what I had bought in other stores, Thank you!

I tried purchasing a smart plug for my smart home, but I provided the wrong model and got a mistaken order. I explained this to Agent Xu, and my account was credited so I could purchase the correct one. So awesome!

When I made my Zapals purchase online. I wanted to use a Zapals coupon that a customer rep Yan was kind enough to issue to me because of a shipping issue. When I made my most recent purchase. I filled in the necessary info correctly, but the credit didn't come off my purchase price and shipping fee. I immediately contacted a Zapal customer rep, who advised me to clear my browser cookies & try again. While I am not totally computer illiterate, I preferred to just have the amount credited to my credit card account since my account had already been charged. With no hesitation, the customer rep. Arranged for my account to be credited in about 3 business days. Done and done! No sweat, no problem. Great service! I've shopped at Zapals for about two months, and happy with their merchandise, prices and customer service.