ZapakaReviews 522

I ordered my dress afraid of it not arriving in time, however it only took a week for it to arrive from very far away. They offered me support by letting me track my order and replied quickly to my email. The dress its self is beautiful, lovely quality and fits me perfectly, so so happy cannot wait for my prom!

I ordered a dress from Zapaka for my daughters prom. The only reason we purchased this dress is because the website stated US4-US10 sizes were in stock and they would ship within 48 hours. EIGHT DAYS LATER...the dress has still not shipped. I have sent emails, IM's, called the customer service number and I still can't get anyone to tell me why the dress didn't ship and what the status is. Needless to say it will not get here for her prom and based on the additional reviews on this and many other sites I will probably have to small claims court to get my money back. It will be worth the time and effort to make the point. STAY AWAY from ordering from this company...they will take your money and run. My daughter and I were both incredibly disappointed.

PS...here's the order number (Order ZAPAKAUS*******) save your excuses and post the reason your website said it would ship in 48hours and it didn't, the status of the order and tell people why your company can't answer a simple IM, email or phone call.

Shopping at Zapaka is a very disappointing experience. They didn't send any return address or instructions with the delivery and when contacting them it took so long for them to answer that I wasn't able to return the goods on time. They then offered me a 20% refund of my total order (which is less to what I wanted to return - but OK).
Since then almost 4 months have passed and I haven't received any refund or even response from them

The worst customer service, does not fit, took 2 months to ship, and looks cheap. DO NOT ORDER. If I could give it 0 stars, I would.

This is horrific. I could find better quality items on Wish or in a dumpster. The quality is awful, it's not even the same colour and it looks absolutely nothing like the pictures whatsoever. I'd rather dig up my rotting grandmother and wear her clothes than wear this. I paid way too much for an item this $#*!ty and shipping took over 3 weeks too (the website says 6 - 10 business days). Don't waste your time or money!

Do not ever purchase anything from them They are a complete sca. They never return emails or requests for a return and you only have 7 days to do it! NEVER ORDER form them!

This is the first and last time I will order from this company. I ordered a dress which was too big. I have emailed Zapaka several times with no response! I've tried calling their number as well and all it does is ring and no answer! You can't even leave a message! I wish I read the reviews prior to ordering from here. I will make sure to let my family and friends never to order from here! Now I'm stuck with a dress that I can't return and Money lost.

I've emailed 5 times about wanting to return a dress I purchased and have received no answer. Their online chat is a joke as it doesn't work and no one answers. Tried to call, message them and send them a whatsapp request and still nothing. I want to return the dress. The quality is awful and it just doesn't fit. My order number is ZAPAKAUK*******
I want my money back as soon as possible. This company is a scam

I ordered the 1st mermaid dress in teal for my daughter's prom. It took 4 weeks and 1 day for me to receive it and it was the wrong dress and color. We don't have another month to wait for the right dress. I'm awaiting a response and then will update re customer service.

I was very hesitant to order a dress for my daughter's wedding online but was not able to find anything at the stores. I am so glad I found this great dress at JJSHOUSE. It fit perfectly, is very well made and I am excited to wear it to the wedding this month. Thank you JJSHOUSE.

Ordered dress, money taken from.my bank account but no.order number given or any email from them. Chased numerous times providing proof of payment, now they no longer reply to my emails. Avoid.

DO NOT BUY FROM THEM! OUR ORDER WAS A MONTH LATE AND THEY REFUSED TO REFUND US AND REFUSED TO HELP US AFTER OUR CONCERNS! THEY LIE ON ALL OF THEIR WEBSITES AND JUST WANT YOUR MONEY!DONT BUY FROM THEM.

The customer service team at this company is always friendly and helpful. They make shopping for dresses a pleasure.

I received so many compliments on my dress from this company. Can't wait to wear it again.

The stitching on this dress is precise and neat, adding to the overall high-quality feel.

Love that my dress can be worn in different ways. So versatile. Thanks for everything.

I fell in love with my dress at first sight. The design and quality are top-notch.

The communication from the company was excellent, keeping me updated on my order throughout.

The staff was so helpful and friendly. They made finding the perfect dress easy.

I found my dream dress at this company. Can't wait to wear it again.