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Zalora Philippines Reviews Summary
The company enjoys a mixed reputation, with many customers praising the authenticity and quality of products from official brands, as well as efficient payment processes and timely delivery for certain orders. However, significant concerns arise regarding customer service, particularly related to delayed deliveries, inadequate return policies, and unresponsive support. Many customers report issues with counterfeit items and a lack of communication regarding order status. Overall, while there are loyal customers who appreciate the platform, the recurring complaints suggest a need for improved customer support and clearer product information to enhance the shopping experience.
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It was my first time to order zalora but they gave me defective items and the package box are totally devastated. So disappointed, I'm currently waiting for my last order until now they still didn't deliver it and they didn't answer my emails about my return of packages. I paid the right exact amount... Zalora you should do your job very well!
Both of my Zalora orders are cancelled and they still deduct money on my account. There is no way to refund it. Never ever order on this scam site.
Paid, never got the item. Don't trust zalora they will just get your money. Customer service sucks, can't do anything.
I am used to be a Zalora PH loyal and regular customer. But recently I bought items it was delivered very late and incomplete. I requested for a refund to the item I didn't receive they told me I need to withdraw my dispute complaint against them so they would process my refund I trusted their words and I did what they asked me to do but refund never happens. I emailed them trying to reach their social media as well but never responded. Although it was not huge amount my point is this business is an online business so customer like me should be protected and guaranteed a honest business and an online business like Zalora should assure customer satisfaction not only product qualities it should be good service delivery as well. I've learned my lesson I will never shop from Zalora Ph anymore and my friends stopped already coz they were afraid the same thing would happen to them.
This is the first time that I ordered in Zalora and I'm not pretty satisfied with it. Aside from the long wait for my pair of shoes to be delivered (well it is given bec it's being shipped from overseas), the packaging of my shoes were damaged. For a shoe lover we value the shoe box a lot. Kind of disappointed. :(
I bought the Nike Free RN 5.0 and got it in just two days. It has a comfortable cushioning and is suitable for short-distance run and short walks. It is very flexible and doesn't need a break in. Though I recommend to size-up cos it's a bit tight. Legit product.
So I just received the "powder brush" a minute ago and ITS NOT EVEN A POWDER BRUSH. So completely different from what is shown in the website. Its a BLUSH BRUSH I can tell. Not only that, the bristles are falling off. It looks so cheap! I get it. It's not that expensive because I got it on sale. This is my first time to purchase something like this online to see how reputable Zalora is and this is what I get. This is the reason why I don't trust online stores in the first place! I was too excited for this purchase and I feel so bad to be this disappointed. It's not even about the money anymore, it's the time, effort, and excitement I felt waiting for this stupid thing! Clearly, this is the one you sent me. And now you're gonna tell
Me that this item is non-returnable/non-exchangeable. Even if we paid for it and we can't even use it? Just wow. What a strategy!
I'm a regular customer of Zalora... Everything I ordered are perfect and with big discounts! I'm not sure how come other people having bad experiences... when all my orders were perfect from nike shoes, onitsuka tiger, under armour duffle bag, nike and adidas leggings, blouses, dresses, fossil watch, mango pants and more..
So I bought at zalora for a birthday discount of 27%. When I received the product and compared it to real nmd's and reviews on how to spot fake products, it was surely fake.
These photos I added are some tell signs when nmd's are fake.
I have been a regular customer of zalora especially if they big sales. Just this week zalora had this promo of buying two items for one price and came out in my accounts showing that i need to pay the two items? What is it. A trick?
I order twice ung unang order ko iba ang pinada sa order koIka 2nd time ako nag order skirt lang dumating wala ang blouse at iba ang size sa pinadala. Ayusin niyo ang service niyo at madadala mg customer masaige pa talaga sa mall mamili..
I ordered Skechers Envy- good thing in Mauve color and they sent me Navy Blue with different box (skechers flex box) hassle to send it for return as i am leaving on Thu for 2 weeks, and the reason i ordered the shoes cause i am going to wear it on my journey but this is what happened. So f***** pissed off
I order this shoe last aug. 5 and up to now there's no update. I cant track it. Please help me. Sayang po ung binayad ko. 2 weeks na kong nag aantay e.
This is my 5th order at zalora the EXTRA SMALL adidas t shirt is like large size in NIKE which is very disappointing, when i washed it it becomes more larger and lenghty i thought its not orig. Its very different from the first one... my first order of adidas t shirt is exactly extra small and fine...
This entire process has been a nightmare. My earrings never arrived. I texted the delivery person multiple times and was ignored. It said delivery would be reattempted but no attempts have been made whatsoever in first plsce. I cannot wait every day. I have work. If it cannot be delivered keep the item and refund me because I do not wish to conduct business with your company ever again.
As for the return and exchange, the items were cheap looking and expensive to purchase. I spent hours going to several different cliqq approved 711s and no location would accept my package. This is a scam. So I contacted customer service and she scheduled a pickup for TUESDAY THE NINTH or today and yet i get notification they attempted to pick up already? Also I no longer want my exchange. The item I was excjangitnf, please process as a return and have delivrty driver for the exchange item be sent back to zalora. This is all so terrible.
I have no idea how to get my return back to you. I have unsuccessfully tried numerous times and problems are all on your end. I cannot keep waiting and return to USA after a while so please kindly take care of this asap. To be clear two items in my possession are to be returned for refund (item for exchange is NOT WANTED DUE TO NEGLIGENCE) and item on the way is forever lost by now so give a refund please.
Zalora answers you but not followup questions despite the ongoing service ticket. Do not be scammed. Returns are a scam with them and they will not help once they have your money. Would not advise business with them.
Thank you.
I have read bad reviews regarding their process for refund/exchange. But in my case, the process of my request was very smooth and I already received the exchanged package in just a week.
Second time im not happy with what i received. Seriously? My first return was unsuccessful like the "pickup" option is useless. This is the second time im returning my purchase using the "pickup" option. Someone better show up! FRUSTRATING!
1week nako ngeemail sainyo! Pero wala pa din kau reply! Ang laki ng return at refund items ko worth 2900! Returning customer nio ako tapos ganito lang kahirap mgrefund sainyo! Gusto nio lang kumita kahit mkapang loko na kau dahil sa ginagawa nio mauubusan kau ng loyal customers nio! Ibalik nio pera ko marami na pala reklamo pagdting sa refund items! Kakapal ng mukha nio, pinghirapan nmin yun pera nmin!
I have bought numerous items from Zalora ranging from sneakers, clothes, and facial care products. They were packaged properly and delivered in a timely manner. The puma sneakers I got are authentic. You will know once you try them on. They are comfortable and light. Fake shoes may share the same look but not the "feel." Also, I feel it is safer purchasing items at Zalora because they have partnered with all the brands they carry, not like they have different resellers whose products are not screened. That's just my take
I bought a pair of Oakley sunglasses which turned out to be counterfeits. The lenses developed bubbles and have become hazy making it completely useless despite it is seldom used and stored appropriately. I paid more than eight thousand pesos for a piece of junk.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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