3 reviews for Zalora Philippines are not recommended
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Philippines
1 review
0 helpful votes
Hassle shopping, poor customer support
December 15, 2023

Pinili ko ang BPI installment payment method upon check checkout pero COD ang nagreflect. Sayang ang voucher ko.

Tip for consumers:

Make sure na pag nag order kayo, may video or screenshot para pag mayroong issue, may proof kayo kasi puro sorry lang ibibigay sa inyo ng customer support.

Date of experience: December 15, 2023
Philippines
1 review
17 helpful votes
Disgusting lack of customer support
January 4, 2020

Among all shops, Zalora PH continues to have the WORST customer service ever. Late deliveries, sudden cancellation after almost a month, late refunds, can't even use the refunded amount in wallet which results in an order error, very UNRESPONSIVE cs, not available in their specified time, they don't bother reading customer emails for weeks and ignores most of them, unreliable sizing charts and measurements,

Horrible UI; glitches everywhere like can't return an item thru their app, can't order, items keep dissapearing from back even when they still have stocks, can't filter for sizes sometimes

All in all, the most unprofessionalshopping platform. I hope they $#*!ing burn for the hours they made me waste trying to message a very unresponsive cs and shopping only to have them cancelled or error

Date of experience: January 4, 2020
Philippines
1 review
2 helpful votes
Best service in online business ever..
July 24, 2014

Best service in online business ever..

Date of experience: July 23, 2014
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