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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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Mi última compa aqui fueron 2 cinturones y en realidad, increíbles.
El material, el diseño, la calidad, el precio; todo perfecto y nada malo que decir.
Me encanta comprar aquí, siempre encuentro todo lo que quiero, ya sea para mí o para algún familiar o amistad, se los recomiendo muchísimo.
Vayan a darse una vuelta por esta página y no se van a arrepentir. ;)
I have found zaful makes clothes that either are a hit or miss and I usually puchase bikinis from them
They often have amazing sales and you can get a ton of clothes for a pretty good price! The material the clothes are made out of is very nice and all of the stuff i've ordered have fit perfectly, so i'd definitely recommend it!
This was my first time ordering from Zaful and I was very pleased with the results! Scrolling through the website, I was happy to see lots of options in trendy styles at low prices. I ordered four bikinis for the summer and I love them! Great material, sizes are accurate, and I get lots of people asking me where I bought them from. I still have many items saved in my shopping cart because I want to order from them again!
I've heard many good things about Zaful products and I knew I had to try it out. Placing an order was really simple and my order came in less than a week! The quality was amazing and everything looked just like the pictures! I will definitely be ordering more soon.
My experience with purchasing items from ZAFUL has been amazing! I highly recommend using ZAFUL to purchase new trendy and cute outfits. ZAFUL has made me feel more confident about myself and I would like to thank them from the bottom of my heart. I am glad to walk around in clothing that flatters my body but is also comfortable at the same time. My clothes came rather quickly which I really enjoyed and I hope to purchase more in the future! Very affordable and durable clothing!
I ordered for the first time from zaful with worries that it might not work out. Thankfully, the products i ordered came relatively fast and were in good shape, were acoording to size (with some clothes fitting better than others), and very similarly-looking to the photos on the site. Generally, i had a good experience shopping there and consider my money well spent. I ordered swimsuits so i don't know if it would be the same experience with clothes, but for swimsuits i would generally recommend it.
I don; t really know but to me this is an average marketplace, nothing special, and quite pricey for the quality. I think there are better options
This is my go to for buying bathing suits! They have amazing styles for awesome prices! Everything always fits good and the quality is unbeatable. Would recommend 100%.
I bought purses and swimsuits from here. There designs are amazing! Swimsuits are comfortable and adjustable.
I always wanted to try out Zaful, and thankfully I had the pleasure to do that last year. The bikinis are really good quality and the clothing selection is good too.
Order n. U************** 28-jun-2019
I adore their selection of clothing and love getting all the deals and promotions. They have great prices and loved the items that I bought. My experience with them is fantastic and their customer service is brilliant. This is one of my favorite places to shop online. I had no issues with finding what I needed and love the website interface and rewards options.
Muy buena calidad precio, el diseño es exactamente igual que en las imagenes de la web y las reseñas de las compradoras ayudan a hacerse una idea.
La calidad del material está bien, la tela es fresca para verano.
Uno de los productos que compre no se correspondia con las medidas que decian, pero ya he abierto un ticket para gestionarlo.
Lo recomiendo mucho, por el precio que tiene, compensa. Lo unico malo es lo mucho que tarda el envio en llegar.
I am incredibly pleased with the bikinis I have ordered from Zaful this summer! They are super cute, affordable, and COMFORTABLE! I feel super confident in them, and I almost always receive compliments on how cute they are! My order came within 7 days, it was actually delivered the 11th of June. I am pleased with my order, the products, and the shipping!
Ordered: June 7
Order Number: U**************
I am incredibly pleased with the bikinis I have been getting from Zaful this summer! They are super cute, affordable, and COMFORTABLE!!!! I feel souper confident in them, and I almost always receive compliment son my new bikinis! My order came within 7 days, it was actually delivered the 11th of June. I am pleased with my order, the products, and the shipping! Here are two pics from some free-lance photoshoots I did, wearing some of the suits I got in this order.
order number: U2006071414056979 | date: June 7, 2020
I ordered a lot from Zaful and everything I ordered arrived and the package arrived within the delivery standard.My favourite pieces are the swimsuits, they're cute, trendy, and good quality. They have so many different styles and colours I don't think I've seen the same wide variety anywhere else for the same prices. It's easy to find a piece that flatters your body because there's so many different options. All their clothes are super trendy, I'll definitely be ordering from them again soon!
I've ordered on Zaful quite a few times and it is always great! I love the clothes and they are really cute and cheap. The shipping is average and the prices are good. The quality is also good even for the low prices. I would definitely recommend!
I have now wrote a review on two their websites to warn people of the scammers these people are. This is such an awful company do not trust them. They lie, lie, lie, lie. They do not respect. So bad. I bought it from here after having many ads come up. I went on the website and it was good and NO SIGN I WOULD HAVE TO PAY IMPORT TAX. I then got an email saying I would have to PAY AN EXTRA £60. Ummm what. We then contacted customer service saying we wanted a refund. I then had to wait 3 DAYS for a reply. When they just directed us to web links which did not do anything. We then asked if we could have a refund then do not respond for a week when they said that it has been shipped, so WE HAVE TO PAY. Even though we had already asked to cancel within 14 days. So overall do not shop from here bad customer service. Unaware of import tax. DO NOT SHOP FROM ZAFUL.
Dear Fenella,
We apologize that you have had issues with import tax.
Please see here for our tax and duties policy details: http://www.zaful.com/shipping-info/ (see About Tax).
Due to the current global situation, we're experiencing an extraordinary increase in the amount of support tickets.
We are working around the clock and putting all our efforts and resources into providing a prompt response to all our customers.
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service
I am pretty picky on ordering swimsuits online because I am never sure of how they fit or the quality of the products. I gave Zaful a shot because they have such adorable clothes and such on their site and I ordered three swimsuits! Best decision ever, they fit really well and were great quality! It was also a plus that all three combined seemed to be cheaper than one suit would be in most places. Overall, I really enjoyed my purchase and love to browse what they have and will continue to buy from them :).
Apalling customer service, clearly having no respect at all for customers. Their system is set up to discourage customers from making returns, and will not refund. I have lost money to this company.
Dear Virginie,
Thank you for notifying us of your complaint.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product,we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Johnatan,
Thank you for taking your time to write your review.
ZAFUL aims to provide customers with high-quality and low-cost products, and we take every single customer seriously and are committed to resolving their issues to their satisfaction.
If you have any order issues, please offer your order number and contact our Support Center.
Please feel free to contact us here: https://www.zaful.com/contact-us/
Best Regards
ZAFUL Customer Service