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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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France
1 review
0 helpful votes
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Zaful me encanta
July 9, 2020

Mi última compa aqui fueron 2 cinturones y en realidad, increíbles.
El material, el diseño, la calidad, el precio; todo perfecto y nada malo que decir.
Me encanta comprar aquí, siempre encuentro todo lo que quiero, ya sea para mí o para algún familiar o amistad, se los recomiendo muchísimo.
Vayan a darse una vuelta por esta página y no se van a arrepentir. ;)

Date of experience: July 9, 2020
Croatia
1 review
0 helpful votes
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Bikini
July 9, 2020

My Experience from Zaful is excellent! I love bikinis from zaful! So true size! Everything fits correctly and everything is like from the pictures!

Date of experience: July 9, 2020
Florida
1 review
0 helpful votes
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Good
July 9, 2020

I have found zaful makes clothes that either are a hit or miss and I usually puchase bikinis from them

Date of experience: July 8, 2020
Sweden
1 review
0 helpful votes
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They often have amazing sales and you can get a ton of clothes for a pretty good price! The material the clothes are made out of is very nice and all of the stuff i've ordered have fit perfectly, so i'd definitely recommend it!

Date of experience: July 8, 2020
New York
1 review
0 helpful votes
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Summer Swimsuits
July 9, 2020

This was my first time ordering from Zaful and I was very pleased with the results! Scrolling through the website, I was happy to see lots of options in trendy styles at low prices. I ordered four bikinis for the summer and I love them! Great material, sizes are accurate, and I get lots of people asking me where I bought them from. I still have many items saved in my shopping cart because I want to order from them again!

Date of experience: July 8, 2020
New Jersey
1 review
0 helpful votes
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I've heard many good things about Zaful products and I knew I had to try it out. Placing an order was really simple and my order came in less than a week! The quality was amazing and everything looked just like the pictures! I will definitely be ordering more soon.

Date of experience: July 8, 2020
New York
1 review
2 helpful votes
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My experience with purchasing items from ZAFUL has been amazing! I highly recommend using ZAFUL to purchase new trendy and cute outfits. ZAFUL has made me feel more confident about myself and I would like to thank them from the bottom of my heart. I am glad to walk around in clothing that flatters my body but is also comfortable at the same time. My clothes came rather quickly which I really enjoyed and I hope to purchase more in the future! Very affordable and durable clothing!

Date of experience: July 7, 2020
Greece
1 review
0 helpful votes
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I ordered for the first time from zaful with worries that it might not work out. Thankfully, the products i ordered came relatively fast and were in good shape, were acoording to size (with some clothes fitting better than others), and very similarly-looking to the photos on the site. Generally, i had a good experience shopping there and consider my money well spent. I ordered swimsuits so i don't know if it would be the same experience with clothes, but for swimsuits i would generally recommend it.

Date of experience: July 7, 2020
New York
3 reviews
2 helpful votes
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I don; t really know but to me this is an average marketplace, nothing special, and quite pricey for the quality. I think there are better options

Date of experience: July 7, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Johnatan,
Thank you for taking your time to write your review.
ZAFUL aims to provide customers with high-quality and low-cost products, and we take every single customer seriously and are committed to resolving their issues to their satisfaction.
If you have any order issues, please offer your order number and contact our Support Center.
Please feel free to contact us here: https://www.zaful.com/contact-us/
Best Regards
ZAFUL Customer Service

Georgia
1 review
0 helpful votes
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This is my go to for buying bathing suits! They have amazing styles for awesome prices! Everything always fits good and the quality is unbeatable. Would recommend 100%.

Date of experience: July 7, 2020
Virginia
1 review
0 helpful votes
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I bought purses and swimsuits from here. There designs are amazing! Swimsuits are comfortable and adjustable.

Date of experience: July 7, 2020
Portugal
1 review
0 helpful votes
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Good quality-price
July 7, 2020

I always wanted to try out Zaful, and thankfully I had the pleasure to do that last year. The bikinis are really good quality and the clothing selection is good too.
Order n. U************** 28-jun-2019

Date of experience: July 6, 2020
Virginia
1 review
0 helpful votes
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Love this company
July 5, 2020

I adore their selection of clothing and love getting all the deals and promotions. They have great prices and loved the items that I bought. My experience with them is fantastic and their customer service is brilliant. This is one of my favorite places to shop online. I had no issues with finding what I needed and love the website interface and rewards options.

Date of experience: July 5, 2020
Spain
1 review
0 helpful votes
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Muy buena calidad precio, el diseño es exactamente igual que en las imagenes de la web y las reseñas de las compradoras ayudan a hacerse una idea.
La calidad del material está bien, la tela es fresca para verano.
Uno de los productos que compre no se correspondia con las medidas que decian, pero ya he abierto un ticket para gestionarlo.
Lo recomiendo mucho, por el precio que tiene, compensa. Lo unico malo es lo mucho que tarda el envio en llegar.

Date of experience: July 4, 2020
New Jersey
1 review
0 helpful votes
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I am incredibly pleased with the bikinis I have ordered from Zaful this summer! They are super cute, affordable, and COMFORTABLE! I feel super confident in them, and I almost always receive compliments on how cute they are! My order came within 7 days, it was actually delivered the 11th of June. I am pleased with my order, the products, and the shipping!
Ordered: June 7
Order Number: U**************

Date of experience: July 3, 2020

Absolutely in love with Zaful bikinis
July 4, 2020
Previous review

I am incredibly pleased with the bikinis I have been getting from Zaful this summer! They are super cute, affordable, and COMFORTABLE!!!! I feel souper confident in them, and I almost always receive compliment son my new bikinis! My order came within 7 days, it was actually delivered the 11th of June. I am pleased with my order, the products, and the shipping! Here are two pics from some free-lance photoshoots I did, wearing some of the suits I got in this order.
order number: U2006071414056979 | date: June 7, 2020

Date of experience: July 3, 2020
Canada
1 review
0 helpful votes
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I ordered a lot from Zaful and everything I ordered arrived and the package arrived within the delivery standard.My favourite pieces are the swimsuits, they're cute, trendy, and good quality. They have so many different styles and colours I don't think I've seen the same wide variety anywhere else for the same prices. It's easy to find a piece that flatters your body because there's so many different options. All their clothes are super trendy, I'll definitely be ordering from them again soon!

Date of experience: July 3, 2020
Switzerland
1 review
0 helpful votes
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Recommend!
July 4, 2020

I've ordered on Zaful quite a few times and it is always great! I love the clothes and they are really cute and cheap. The shipping is average and the prices are good. The quality is also good even for the low prices. I would definitely recommend!

Date of experience: July 3, 2020
GB
1 review
0 helpful votes
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I have now wrote a review on two their websites to warn people of the scammers these people are. This is such an awful company do not trust them. They lie, lie, lie, lie. They do not respect. So bad. I bought it from here after having many ads come up. I went on the website and it was good and NO SIGN I WOULD HAVE TO PAY IMPORT TAX. I then got an email saying I would have to PAY AN EXTRA £60. Ummm what. We then contacted customer service saying we wanted a refund. I then had to wait 3 DAYS for a reply. When they just directed us to web links which did not do anything. We then asked if we could have a refund then do not respond for a week when they said that it has been shipped, so WE HAVE TO PAY. Even though we had already asked to cancel within 14 days. So overall do not shop from here bad customer service. Unaware of import tax. DO NOT SHOP FROM ZAFUL.

Date of experience: July 3, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Fenella,
We apologize that you have had issues with import tax.
Please see here for our tax and duties policy details: http://www.zaful.com/shipping-info/ (see About Tax).
Due to the current global situation, we're experiencing an extraordinary increase in the amount of support tickets.
We are working around the clock and putting all our efforts and resources into providing a prompt response to all our customers.
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service

North Carolina
1 review
0 helpful votes
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I am pretty picky on ordering swimsuits online because I am never sure of how they fit or the quality of the products. I gave Zaful a shot because they have such adorable clothes and such on their site and I ordered three swimsuits! Best decision ever, they fit really well and were great quality! It was also a plus that all three combined seemed to be cheaper than one suit would be in most places. Overall, I really enjoyed my purchase and love to browse what they have and will continue to buy from them :).

Date of experience: July 2, 2020
GB
1 review
0 helpful votes
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Apalling customer service, clearly having no respect at all for customers. Their system is set up to discourage customers from making returns, and will not refund. I have lost money to this company.

Date of experience: July 2, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Virginie,
Thank you for notifying us of your complaint.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product,we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here: http://www.zaful.com/returns/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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