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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Brazil
1 review
0 helpful votes
Follow Rebeca T.
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Great experience
October 12, 2018

Zaful has a greate customer service and are very efficient in solving what the client needs. I easily can recommend you to buy at Zaful, they have really nice design for clothes and the price is very accessible.

Date of experience: October 11, 2018
California
1 review
0 helpful votes
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I ordered about 5 bathing suits in a mix of mediums and larges. I'm 5'2 and 170lbs and they all fit great! If the top looks small in the picture it's small. If it looks big then it is big. If it says "cheeky" then it's cheeky! I wore them to Puerto Rico and they 'aren't see through when they get wet! I love these and I ordered from their fall collection. They come in about a week from ordering!

Date of experience: October 10, 2018
Colorado
1 review
0 helpful votes
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I honestly don't have one bad thing to say about this company! Every purchase I received, was very quick. Received my merchandise within two weeks. The items looked exactly like the pictures and the size chart was very helpful. And not to mention, you cannot beat the prices! If you like quality items at a great price, this website is for you.

Date of experience: October 10, 2018
Maine
1 review
0 helpful votes
Follow Devon K.
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I bought several bikinis and one-piece bathing suits from Zaful. The bikinis all fit perfectly and were beautiful. The one-pieces did not fit, so I contacted customer service and they sent me the different sizes that I needed... FREE! Zaful is a great company to buy from! I will definitely be buying my swimwear from them again in the future!

Date of experience: October 10, 2018
California
1 review
0 helpful votes
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I love this website!
October 11, 2018

I am so impressed. Before my trip to Miami I ordered three swimsuits off ZAFUL and I loved every single one. Each one was great quality, especially for how inexpensive they were. I did extensive research in the reviews of each suit to figure out if I should size up or size down, and every one I got was perfect. Just make sure to read all the reviews and look at the pictures people post because it will really help you find the best size for your body!

Date of experience: October 9, 2018
North Dakota
1 review
0 helpful votes
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Cute Suits Great Price
October 11, 2018

I ordered 2 baithing suits from Zaful and they're awesome. They fit perfectly and arrived on time. I was very happy with my experience and plan on buying a few more suits for my upsoming vacation!

Date of experience: October 8, 2018
Malta
1 review
0 helpful votes
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Very satisfied
October 10, 2018

The order arrived within a week, and I was very happy with the whole experience. I bought 2 bikinis, usually wear size 8 and got them in small, they both fitted me very well. Material is very good as well, not transparent when wet.

I am very happy with my order and will definitely be ordering again anytime soon.

Date of experience: October 7, 2018
California
2 reviews
0 helpful votes
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I ordered a bikini from ZAFUL and absolutely love it. The top was a bit small but that's my weird bodies fault as I'm normally a large in tops and a small in bottoms & ordered a medium because I thought it would be a good compromise. I loved the bikini so much though that I honestly didn't want to return it so I gifted it to my sister & it fit her like a glove! She loves it! The quality of it is absolutely amazing for the price. I will definitely be shopping here again! I have been recommending it to all my friends and family as well.

Date of experience: October 7, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Grace,
Thank you for your friendly review.

We are glad to hear that you had a positive experience shopping with us.

Check back at Zaful.com again soon for all our latest deals.
Best Regards,
ZAFUL Customer Service

Greece
1 review
0 helpful votes
Follow Stefania K.
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My order experience!
October 7, 2018

About a month ago (Sep. 01,2018) I placed an order with number U**************. It was my second order. The first one was just one item (swimwear), because I wanted to test the quality ( because I thought it was extremely cheap) and also to know what my size was. I thought it was really nice so I ordered again 3 tops ( sweaters and sweatshirts), earrings and eye-makeup brushes. I know it is not a big order but I'm not the kind of person who likes shopping a lot. So, I expected my order and when they emailed me they said it was partially shipped. I thought that this means that the unshipped items( 1 top and brushes), would be shipped just in another package because nobody told that they were not available. So I emailed them to ask and they answered that I could wait about 2 weeks to get them or I could get a replacement or a refund. At first I chose replacement but then we had a misunderstanding because of a coupon and I had to pay some extra money. I felt a little angry because of this inconvenience ( because everyday I waited for a reply and so on) and I decided to get a refund to my bank account. I got it really fast. I thought that I wouldn't order anything again because of that but in the end their customer service is very good so I decided that problems exist everyday and the way they solve them counts more than that. I think the total experience was decent and I'm going to order again soon. My nickname on Zaful is stefania. 87 so feel free to contact me and ask me about my experience.

Date of experience: October 6, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Stefania,
We appreciate that you took the time to write a review.

Our customer service is always available to help customers to solve any issues.

If you have any further question, please feel free to contact us.

We would like to help you solve at any time.
Best Regards,
ZAFUL Customer Service

Brazil
2 reviews
0 helpful votes
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I share my opinion about my purchases at the Zaful store. I am a customer at 6 months of the Zaful store, I have already done compas twice on the site and all my purchases arrived within 30 days, the products have arrived in good states. I am particularly pleased with the site's credibility with its customers.
Thank you very much the staff of the store Zaful.

Date of experience: October 5, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Joelma,
Thank you for your kind review about ZAFUL.

We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!
Best Regards,
ZAFUL Customer Service

New York
1 review
0 helpful votes
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Love this site
October 6, 2018

I love this site. I never had a problem with this site or customer service. I have ordered a few bikinis and a jacket and I am obsessed. I tell all of my friends to use this site to get bikinis! Customer service is very helpful and nice. I will 100% continue to shop with this site!

Date of experience: October 5, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Jessica,
We appreciate that you took the time to write a review.

We hope to see you again on Zaful.com soon!

Have a nice day!
Best Regards,
ZAFUL Customer Service

Luca P.
Italy
1 review
0 helpful votes
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Prodotti buoni in rapporto al prezzo.
Ho avuto problemi con la ricezione dell'ordine, ma Zaful mi ha supportato reinviandomi l'ordine completo, anche se ho dovuto aspettare il tempo limite di consegna (più di un mese)

Date of experience: October 4, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Luca,
We appreciate that you took the time to write a review.

Our customer service is always available to help customers to solve any issues.

If you have any further question, please feel free to contact us.

We would like to help you solve at any time.
Best Regards,
ZAFUL Customer Service

Georgia
1 review
1 helpful vote
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I love this website.
October 4, 2018

I ordered 10 bathing suits from them this summer. I can't explain enough how much I love this site. To start off the bathing suits were all under $20 which is extremely helpful for a broke college student like me. The customer service is even more amazing, they helped me with any question or concerns that I had with my order. This website is amazing in a million ways. Thanks so much Zaful!

Date of experience: October 3, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Melissa,
We appreciate that you took the time to write a review.

Thank you for your kind support.
Best Regards,
ZAFUL Customer Service

South Africa
1 review
0 helpful votes
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Zaful is great
October 4, 2018

It took three months to arrive but it was worth it. Good quality and fits perfectly, i ordered a two piece large outfit its very sexy and trendy.

Date of experience: October 3, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Michelle,
Thank you for taking the time to give us feedback.

ZAFUL offer standard or express shipping, which vary in shipping times.

For shipping methods, please click here: http://www.zaful.com/shipping-info/.

Thank you for your kind support.
Best Regards,
ZAFUL Customer Service

Greece
1 review
1 helpful vote
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Bought a bikini and it arrived really fast (even with standard shipping!). It was about 2 weeks, when I normally expected to take around a month. I really, really liked it - I had to make some tiny adaptations, though, to fit on me exactly, but nothing too difficult. I would - and, definitely, will choose ZAFUL for my next e-shopping again in the near future!

Date of experience: October 2, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Loanna,
Thank you for your kind review about ZAFUL.

We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

Have a nice day!
Best Regards,
ZAFUL Customer Service

Canada
1 review
0 helpful votes
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I received a sweater that I ordered from Zaful. It is not what I expected. The material and fit are just awful. Not what I was expecting compared to what I saw in the picture. I submitted a ticket and they wont issue me my return! They are giving me such a hard time. If I order something and want to return, that should be the end of it! It is un-warn and tags are still on the item.

Date of experience: October 2, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Sabrina,
Thank you for notifying us of your complaint.
We are sorry to hear you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Best Regards
ZAFUL Customer Service

Australia
1 review
0 helpful votes
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Zaful is one of the many brands I have come to love online that's both of high quality yet affordable. I had first come across one of my friends wearing their clothes and decided to check out their brand. At the least, I fell in love with the low priced bikinis! I bought 7 bikinis in one checkout, carefully checking the reviews for each product to make sure I was getting what I wanted; in which I did! I got express shipping and received my order in just under a week with very cute zip-locked packaging. Although some of the items were too big for me, their customer service was amazing and assisted me in the most efficient way possible to satisfy my needs. Would definitely recommend to my friends and family in the future!

Date of experience: October 2, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Shayla,
Thank you for your kind review about ZAFUL.

We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!
Best Regards,
ZAFUL Customer Service

Canada
1 review
1 helpful vote
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Ordering from Zaful
October 4, 2018

I think its just about what you'd expect from a company based out of China. The quality is usually below average, they're meant to be worn for one season tops. The clothes tend unravel or pill very quickly. The shipping can take an extremely long time, typically three weeks and they'll be beyond wrinkled when you receive them. But the clothes are trendy so thats a plus!

Date of experience: October 1, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Pooja,
We appreciate that you took the time to write a review.

Our customer service is always available to help customers to solve any issues.

If you have any further question, please feel free to contact us.

We would like to help you solve at any time.
Best Regards,
ZAFUL Customer Service

Brazil
1 review
0 helpful votes
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Had my second experience with zaful, and it was perfect again. Bought one bikini and one sunglass. It came so fast that I jumpscared when the package arrived in a saturday (they send it in a priority number of packing). Once again, perfect material and well fiting bikini. The only problem is that I cannot use my sunglass right now because my fiance loved SO MUCH that he put in his bag. Also, never saw a sunglass made of that strong material. Amazing experience

Date of experience: October 1, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Deborah,
Thank you for your friendly review.

We are glad to hear that you had a positive experience shopping with us.

Check back at Zaful.com again soon for all our latest deals.
Best Regards,
ZAFUL Customer Service

Canada
1 review
0 helpful votes
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Zaful is heaven for the young professional because it has it all - clothes for work, a night out, dates, or working from home! I literally have found everything here from skimpy BUT CUTE swimsuits to shirts with tears masterfully crafted throughout. And they stay in an affordable price range - even offering multiple promotions and coupons every day! I'm a loyal zaful customer because of this - and their customer service and fast shipping times help too ;)

Date of experience: October 1, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Celeste,
Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.
Best Regards,
ZAFUL Customer Service

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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