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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Australia
1 review
0 helpful votes
Follow Phoebe S.
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I ordered 4 pairs of bathers and a two piece skirt and top set. I was incredibly impressed with the quality of the bathers, especially at such a good price. The material was thick and feels like good quality, they're padded, look exactly like the pictures and have an accurate sizing guide.
The set quality felt a little cheaper than I was expecting but still looks nice and was reasonable for the price.

Date of experience: October 24, 2018
Texas
1 review
0 helpful votes
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Love this site!
October 26, 2018

I was initially very skeptical about purchasing clothing items from an online site, but I'm so glad I ended up purchasing from zaful! The clothing pieces I have ordered have been great quality and look just like the pictures. I have since made several orders on zaful and have yet to be disappointed. I can honestly say that it is one of my go to online shopping sites. I truthfully highly reccomend buying from the site if you see items you like!

Date of experience: October 23, 2018
Canada
2 reviews
0 helpful votes
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I normally hate the idea of ordering clothes online, but with Zaful being my first time I can't say I was disappointed! The sizing was true to the site, and the material was of good quality and came in good condition. I was skeptical, but haven't had any bad experiences yet! Shipping takes awhile depending on where you are, but the packages come on time and undamaged so it's worth the wait!

Date of experience: October 21, 2018
Nevada
2 reviews
0 helpful votes
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AMAZING COMPANY!
October 23, 2018

I purchased a hoodie top and it was just as the site shows. It is very comfortable. The only thing I would say is it is not QUITE as long as I thought it would be. However, It is still VERY much adorable and I can wear it. I love the pattern. The fabric always washes very well and is incredibly well made. I can't rave enough about this company of its quality of clothing.

Date of experience: October 20, 2018
Pennsylvania
1 review
0 helpful votes
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Amazing purchase
October 22, 2018

I love Zaful! It is my go-to store for every season and they always have the cutest stuff. I recently got a pair of pants and they fit perfectly. There are many styles available and everything is very affordable. I am always happy with my purchase from Zaful and love all the clothing or accessories I get. Definitely one of my favorite stores!

Date of experience: October 19, 2018
GB
1 review
0 helpful votes
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Very good quality
October 22, 2018

Ordered a cropped cream teddy half zip jumper, cropped teddy grey check jacket and a patchwork chord effect mini skirt. Delivery was on time and everything came nicely packaged. Was very impressed with the cream teddy half zip, it was very soft and cosy, inside is fleece lined which is very warm on a cold day, it looks very similar to ones ive seen elsewhere for twice the price so i would definitely recommend.

Date of experience: October 18, 2018
North Carolina
2 reviews
2 helpful votes
Follow Melissa D.
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First-time Zaful customer, wish I'd read the online reviews (like this one: https://morerealreviews.com/zaful-review-legit-online-fashion-store-scam) first. Their site is confusing and hard to use, and the left hand doesn't seem to know what the right hand is doing.

I set up my account and confirmed my email address. I then placed my order and submitted payment via PayPal (SO glad I didn't give these guys my credit card info) and received a confirmation that my order would be shipped out. Two days later, I receive an email stating that I needed to remit payment for my item. Having received a receipt from PayPal for completion of my payment, I reached out to the company via the "Message Us" tab on their site. Someone on their end responded to my message, telling me that my items was out of stock.

I then logged into my Zaful account to see what was going on and there's an undated message there that says they need my shipping address confirmed. Note: this was never communicated to me via email. There's also nothing in my Zaful account that shows the item out of stock. I returned to Facebook Messenger, but the person I was talking to suddenly disappeared and stopped responding entirely. I then tried the "Request Refund" button... and the system says I already have a refund being processed?

I'm monitoring this very closely and if I don't receive a confirmation that my order has been canceled and a refund processed, I'll initiate a chargeback via PayPal. This is ridiculously bad communication and customer service.

Date of experience: October 18, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Melissa,
We regret any inconvenience or frustration that your experience has caused you.

1. For the payment issue, please rest assured that we will only charge your order once.

2. For the stock issue, all of our items have a processing time that is shown clearly on the product page.

3. For the address issue, in order to ensure your order arrives smoothly, we need to confirm your delivery address. You can log into ZAFUL account to view the message we sent on "My -- Tickets".

We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.

We have cancelled this order and refunded in full to your original payment account on Oct 19,2018.

Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
ZAFUL Customer Service

Italy
1 review
0 helpful votes
Follow Elisabetta G.
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LOVING ZAFUL
October 19, 2018

I ordered a jumpsuite, a sweater and some sunglasses on zaful. The quality of the products is excellent and also the images shown on the site are true to reality. The sizes of the garments are true, they fit perfectly. The quality-price ratio is excellent and I have also been able to check the shipping status of my order. I highly recommend shopping on Zaful, you will not regret it. I will definitely buy something else.

Date of experience: October 18, 2018
Washington
1 review
0 helpful votes
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Love Zaful
October 19, 2018

I love Zaful! Love their accessories, clothes & shoes. Great prices for amazing products. Their was an issue with one of my orders that was OOS but customer service was quick to contact me to fix the issue. Shipping takes about a week or so. Customer service is very helpful & very quick to assist. I've ordered plenty of times & will continue to order. Definitely recommend Zaful! Very unique brand/business. I love using the app. Love Zaful!

Date of experience: October 17, 2018
Spain
1 review
0 helpful votes
Follow Maria R.
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I ordered two bikinis and a body in Zaful and the truth is that everything is great. I measure 1.70cm and I ordered a size M and I was great. Honestly I would buy again and above all very good quality / price.

Date of experience: October 17, 2018
Rhode Island
1 review
0 helpful votes
Follow Jessica M.
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I have sketchy feelings towards online shopping but ZAFUL completely changed my mind they have actual good quality products but for cheaper prices that I can afford as a student they also have great ways to save money on the app.

Date of experience: October 17, 2018
Canada
1 review
0 helpful votes
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Personnaly, i am not one that shops online because of my fit i really habe to be careful and make sure i get the right sizes. I often have problems in a lot of websites were their larger size is a large and that fits mostly size 6 or 8! Although Zaful has a big amount of clothings and articles in general that do not offer more than size 8, They do offer quite a large selection of various articles that are availlage in larger sizes! I liked it so much and it made me so comfortable to be able to actually buy flattering bathing suits!

Date of experience: October 17, 2018
New Zealand
1 review
0 helpful votes
Follow Virginia G.
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I love Zaful! I can take my time to put together my ideal outfit. Quality is amazing and shipping is really fast! The support team is always quick to respond and happy to help with any issues or queries!

Date of experience: October 16, 2018
Canada
1 review
0 helpful votes
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Some wins, some losses
October 20, 2018

I ordered a total of four bathing suits. Although it did take a few weeks to receive, my order arrived all together. I'm an xs/s in clothing, so I ordered 4 size small bathing suit sets. 3 out of 4 bikini bottoms were too big, but I could still wear the tops even though they were a bit loose. Either way, I got them on sale for an amazing deal, and I could still make use of all of the bikini tops, which fit quite well. I also ordered a really thin phone case for my iphone 8 plus since I hate bulky cases. It's perfect! It's been on my phone and doing a great job of preventing scratches to the sides and back of my phone. Would recommend to check out their sale section, and will be purchasing from them agian.

Date of experience: October 16, 2018
California
1 review
3 helpful votes
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All these positive reviews are definitely written by ZAFUL themselves. I ordered a hoodie more than 2 weeks ago, and promised shipping time was 5-10 days. After checking in a few days later, the status changed to "processing" and has stayed that way for 16 days. I have contacted customer support twice now and the response was "oh, it's out of stock - we're sorry we didn't inform you sooner. Can you wait until next week?" Next week has rolled around twice, and still "processing". Unreliable company with very poor customer service.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 16, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Bradford,
Thank you for your recent order on ZAFUL.

Please note that these positive comments are all from our real customer.

All of our items have a processing time that is shown clearly on the product page.

Since there are too many orders on our websites, the stock quantity changes very fast.

Our customer service can help you reexchange or cancel your order.

Please check your account and reply to the message we have sent to you regarding your particular case.
Best Regards
ZAFUL Customer Service

California
1 review
0 helpful votes
Follow Dani P.
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Zaful is an amazing online retailer clothing shop perfect for shopping all the different seasons and trends. It has great quality clothes for every occasion at an even greater price. It has the latest styles for making you look instagram ready at any moment. I have ordered several times from Zaful and have always been happy with my items and have always had a positive shopping experience with them. My most recent order of two swimsuits had me ready for all of summers adventures.

Date of experience: October 16, 2018
Illinois
2 reviews
0 helpful votes
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Zaful is the perfect store to go to when looking for cute, affordable clothing. I recently ordered a trendy belt and it did not disappoint! The belt is good material and I can only imagine the quality of their clothes! Being on a budget should not limit your fashion, so if you are trying to save some money or just want a good deal check it out! I was asked to write this review but everything that I have mentioned is my honest, truthful opinion. Hope you love Zaful as much as I do!

Date of experience: October 15, 2018
Italy
1 review
0 helpful votes
Follow Stefania D.
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Absolutely positive shopping experience, high quality cotton blouse, perfect size, I was very satisfied with the product and the service. Also the price was great! I will definitely buy other clothes!

Date of experience: October 14, 2018
Romania
1 review
0 helpful votes
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Good experience so far
October 16, 2018

I discovered the site like a year ago and then i made my first order. I liked what i received and I continued to buy from them. The clothes are true to size and most of them are ok quality for the money that are you paying. I like that there are ways to get a discount coupons to the clothes very easily and they have nice sales. Shipping is unexpectedly fast, it takes like 2-3 weeks for the orders to get to me and whenever i had a question about an order customer service was great in responding to them. Overall a good experience.

Date of experience: October 14, 2018
New York
1 review
0 helpful votes
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My Zaful Experience
October 16, 2018

I have ordered from Zaful 3 times already and so far every time my experience has been good. All the items Zaful has to offer are super cute and their prices are pretty cheap. My first two orders were bikinis however I had some issues with sizing but each time I've contacted Zaful they've gotten back to me in a timely manner. The help they offered me was to refund me my money or ship me a different size for free which was great. My most recent order was the first time I ordered clothes from Zaful and me being oddly body shaped I had issues with the sizing I choose so I had asked to return an item or time as well as exchange one or two and they worked with me in a timely manner to do so. I definitely like Zaful and will continue ordering from here!

Date of experience: October 13, 2018

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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