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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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California
1 review
0 helpful votes
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Item purchased looked exactly as pictured. The swim suit was really cute and I love it; just as I was expecting. However, I'm a little overwhelmed how long the delivery was delayed for. It took almost 2 weeks To delay and then 3weeks it was finally delivered to my place. I understand due to COVID-19 items will not be delivered on time, but I tried cancelling my order during its "order processing" but the next thing I know, they change the purchase status to "shipped" so it was too late to cancel after I requested to cancel 24hrs ahead of time.

Date of experience: July 17, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Dewey,
We are sorry things have taken longer than expected.
We regret that we are unable to cancel the order once we have shipped it out.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Unfortunately the ongoing pandemic has greatly affected supply chain and Logistics for most companies including ours, your package might be delayed for some days.
We will reflect it to our related section, please rest assured that we would offer better and better service in the near future.
If you have any questions, please feel free to contact us here: https://www.zaful.com/contact-us/
Best Regards
ZAFUL Customer Service

Portugal
1 review
0 helpful votes
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Bikini
July 18, 2020

O bikini é de boa qualidade, o tecido é duplo e veio no tamanho certo! Visto o 34 e o S serviu na perfeição.
Demorou algum tempo a chegar mas valeu a pena!

Date of experience: July 17, 2020
Sweden
1 review
1 helpful vote
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Great website
July 18, 2020

I have shopped there on a couple occasions. Great quality of clothes, the customer service is amazing and delivery is also fast. The clothes that come are exactly as the pictures, and they often have sales so you don't have to spend a ton to get trendy, pretty and good quality clothes. I once had bought a wrong size and customer service fixed the issue in about 48 hours I think. Best website there is, honestly!

Date of experience: July 16, 2020
Texas
1 review
0 helpful votes
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Amazing Site!
July 17, 2020

I had such a great experience shopping on Zaful! The website has so many different, trendy styles to offer and is easy to navigate. Prices are very affordable; I was able to get so much for so little! Plus, there is always a sale happening, which makes the prices even better. I ordered 3 items; everything was true to size and looked even better than Zaful pictured it! Shipping came faster than expected, as well. If I needed support or had questions, Zaful's team was right there to cater to my needs. I will definitely be shopping with Zaful again!

Date of experience: July 16, 2020
Philippines
1 review
0 helpful votes
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Great Experience
July 15, 2020

Thank you so much ZAFUL! I love shopping with you because you have so much good things to offer, especially with clothes and accessories. Both costumer service and products are really good and I'm looking forward for my next shopping here! So excited for my nexr purchase here, I love everything!

+2
Date of experience: July 15, 2020
Portugal
1 review
0 helpful votes
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I had an amazing experience. All the swimwear are made of great quality and it fits perfect on your body. I have made another purchase already, I can not wait to receive them. I am in love with Zaful bikinis and I totally advice all of you to buy it.

Date of experience: July 15, 2020
Philippines
1 review
0 helpful votes
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This is the best online shopping to go to because of the quality and cheap price of their products. I really enjoyed shopping there and so much fun.

Date of experience: July 15, 2020
Massachusetts
1 review
0 helpful votes
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I absolutely love zaful! I have about 10 bathing suits from their website and plan on getting a bunch more. They are always so comfortable and as advertised on the website. Most bathing suits are true to size and fit perfectly. I always get compliments on the cute bathing suits I wear to the beach, pool, etc. There are bathing suits for everyone on the site! I would recommend Zaful to everyone!

Date of experience: July 14, 2020
Japan
1 review
0 helpful votes
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True to it size perfect fit
I really love it i will order and i do recommend it
It gave me just what I'm looking for

Date of experience: July 14, 2020
Colombia
1 review
0 helpful votes
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AMAZING
July 15, 2020

My experience buying with Zaful has been amazing. At first, I ordered some swimsuits for myself, then when they arrived I found the amazing quality and fast arriving of Zaful's products so I decided to buy more. A couple of months later I decided to make a bigger purchase so I bought over 40 swimsuits to sell and gift for friends and family as they really liked the ones I bought for me. This time a chose express shipping and they arrived in Colombia in just one week. All of them in perfect condition and absolutely good quality. I'm so happy with Zaful's products and I'll keep buying.

I attach a screenshot of the email with my order information

Date of experience: July 14, 2020
GB
1 review
0 helpful votes
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Amazing
July 14, 2020

07/13/2020 04:46:03 CST

10/10 absolutely love ZAFUL the clothes I bought are excellent material, comfortable, true to size and just look amazing and can't wait to wear, shipping was amazing it said 10 days but came in a week I'm over the moon and will definitely be ordering more when I get payed

Date of experience: July 14, 2020
Switzerland
2 reviews
0 helpful votes
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Mon premier colis
July 14, 2020

Ayant découvert le site depuis quelques mois, je me suis dis que j'allais acheter 2-3 articles pour voir ce que valait la matière. Malheureusement, mon premier colis n'est jamais arrivé chez moi et j'ai perdu en CHF, environ 45.-...

Date of experience: July 13, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Maeva,
We are sorry to hear that you haven't received your order yet.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best Regards
ZAFUL Customer Service

California
1 review
4 helpful votes
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I ordered some bathing suits in end of May and the package got lost. I reached out to them and asked that I wait as they do some "investigation." I have still been in process after a month in a half and now they'er telling me there is nothing they can do for me. They will not replace or refund my items. Someone really needs to sue this company with all the money they are taking from people.

Date of experience: July 13, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Kalin,
We sincerely apologize for this delivery issue.
We always reflect on the vital feedback that customers provide us in order to improve our shopping experience in the future.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
We are looking forward to assisting you.
Best Regards
ZAFUL Customer Service

California
1 review
0 helpful votes
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I was wary to buy from ZAFUL but was pleasantly surprised by how amazing these bikinis were! Good quality and a great fit which was a huge victory for women everywhere. Make sure to read reviews but I was so happy with my purchase!

Date of experience: July 12, 2020
Colorado
1 review
0 helpful votes
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STOLE MY MONEY!
July 11, 2020

I ordered a dress from the website back in April. They told me to wait until June 21st for the delivery. It is now July and not only I did not get my package, but also the tracking went missing halfway through the delivery process. When I ask for my refund, they said that the package was refused so they would deduct the shipping and handling, which is over 50% of the price. THEY LITERALLY WON'T GIVE MY MONEY BACK FROM A PRODUCT I NEVER GOT! This company is a $#*!ty corrupt system to take advantage of people and STEAL people's money! I would not recommend this website to my worst enemy, seriously the worst customer service experience I've ever had! Also, ZAFUL, GIVE ME MY MONEY BACK!

Date of experience: July 11, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Luiza,
We are sorry to hear that you haven't received your order yet.
We at ZAFUL offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: http://www.zaful.com/terms-of-use/
Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Best regard,
ZAFUL Customer Service

Spain
1 review
0 helpful votes
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Shopping experience
July 11, 2020

In my order I ordered 3 swimsuits, one blue, one purple and another with snake print. The first is as the photo and the size is perfect, the top is small but it looks cool. Second, it's like the photo too, perfect size. And the last one is the perfect size and it's super bautiful. The only bad thing is that the order took a long time, but it was for the Covid.

Date of experience: July 11, 2020
Brazil
2 reviews
1 helpful vote
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Great Quality
July 11, 2020

I'm from Brazil and I bought a pair of boots for cosplay at Zaful and I'm impressed with the quality of the product, it arrived on time and very well packaged. I did not find any negative points in my purchase, I am satisfied and I will certainly buy again on the site.

Date of experience: July 10, 2020
Australia
1 review
0 helpful votes
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Shopping experience
July 10, 2020

The dresses were exactly like in the pictures and the same sizes described. The material is really nice to the touch and were ideal for a day out at the beach or to wear during warm weather.

Date of experience: July 10, 2020
California
1 review
0 helpful votes
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In my order, I got a dress, 2 swimsuit sets, and 2 swimsuit bottoms. Overall the bathing suits were really great. The dress was beautiful and really comfortable but the only issue was that it wasn't very accommodating for women with larger chests (the buttons were kind of popped open). The swimsuits kind of weirdly bunch up in weird places but they were super comfortable. Like I could sleep in the bathing suit bottoms, super comfy. Overall the order came pretty quickly which was convenient. For all the items I got everything was priced very fairly, Overall I love this website and the materials they sell!

Date of experience: July 9, 2020
Canada
1 review
0 helpful votes
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Great
July 9, 2020

I have ordered a few times from them and love their clothes. Most of the pieces purchased were true to size. I was very surprised by the quality of the clothes. I will be ordering again in the future. I have received many complements on the bathing suits as well as the clothing. Would definitely recommend.

Date of experience: July 9, 2020

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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