Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
We monitor reviews for authenticity
It was really amazing shopping from zaful for the first time.
The quality of clothes was really good.
Can't expect more, thankyou zaful.
This is my first time shopping at ZAFUL. As I'm from asia country, the stated shipping estimate time is around 7-8 business days, and I received the item exactly on the 7th day, I'm quite satisfied with it. However, the quality is not that good, it's slightly bended when received, might happened during shipment, but it's not a big deal since it's easy to fix, so far I'm loving it and it looks super dope!
I've ordered a few things from zaful and it was THE BEST experience I've had with a discount/cheap site. The app and even the website are so easy to navigate, and checkout is a breeze. They even have a cute little point system where you can check in, and potentially get coupons or little rewards, and they add up if you check in every day! And the PRODUCTS! Have never disappointed. They are always decent quality definitely worth the money! I am just so satisfied with zaful that I had to share. Definitely worth checking out!
I have made several purchases from Zaful. They are about what you would expect for the price. Unique stuff, for the low low.
I recently ordered a product from Zaful App and I was not sure about the product quality as I was not satisfied with a product that I bought from another site after I received the product i was overwhelmed with joy the quality is so good and its so comfortable that I can wear it everyday... Honestly Zaful is best for clothing
It was my first time to order in this online shop and it came 7days for my express shipping. I don't need to wait for month just like Wish, and the quality is excellent. Will really keep you warm on cold days. The style is beautiful too very fashionable. I'm happy with my purchase.
First time ordering from Zaful and I'm very satisfied. The denim jacket I ordered was shipped to me in less than a week (I'm from Malaysia). There's sales and deals in store most of the time and their daily login reward system is also pretty nice, it gives out points and sometimes discount coupons which helps save money. Overall great online shopping experience, I'll be back for more.
I bought a white fluffy jacket from Zaful and I am so happy with my order! The quality of the material is great for both the outside fluffy material and the inner silk lining. It is also super easy to zip up, which was something that I was concerned about since it is a fluffy jacket, but I have no problems with it. The service was also great as my purchase came within two weeks, even with the postal strikes, and the staff at Zaful were always quick to respond to any questions or issues I had. Overall, I genuinely had a great experience, and I would definitely recommend Zaful!
The clothes are great even the bikinis i love it, but make sure on the size you order coz this is online shop. You see is what you get and deserve for the price, have a lots of discount and events. They are so responsive on your queries and problems throught chat or email support, fast reply. I recommend this Zaful if you are a busy person and don't have time shopping. Two thumbs up.
I have made 2 orders from zaful.com for swimwear and have been very impressed with all of the items purchased. I ordered several bikinis for myself and some for gifts and the quality of all of the items has been excellent. The shipping to Canada was very quick (less than 2 weeks) and I was updated with the progress of shipping. I recently wore the bikinis on vacation in the ocean and chlorinated pools and they are still in perfect condition. I would purchase from zaful when shopping for bikinis in the future.
I love shopping at Zaful. Their products are true to size and picture. Packaging is well done and arrives on time. It never dissapoints me.
I ordered swimsuits for my vacation to mexico and after ordering a couple, they were super cooperative with me during the process which lead me to order more! Their selection is huge and they will cooperate if there are any mistakes with the order. Highly recommended for the price but they are addicting!
As a college student, finding cute clothes that are affordable is really tough. My college is in an area packed with expensive designer stores and shopping there is impossible on a student budget. Zaful saved me! Every item of clothing I have ordered has been true to size, exactly like their photos, and comfortable. One specific sweater(order number ************** ordered on Nov. 24) was such nice quality, I was very surprised that I paid less that $30 for it. Shipping is consistently fast even during the strike at Canada Post, and packaging is always amazing. There are also so many opportunities on this site to save money (their reward-points system and coupons) that you can stay fashionable and still afford to buy your textbooks :)
Zaful is an amazingly affordable and fashionable site. Their sales are extravagant and always perfect for anybody. I use Zaful quite often. Although, some of the clothes may be a bit see through, but nothing that nude can't fix. The material that you receive is like christmas, you never know what you're going to get, but they deffinately do not disappoint. The clothes ALWAYS match the pictures, I highly recommend to friends and family.
I considered Zaful as my most trusted clothing brand bec of many reasons. 1.) Prices are cheap but the qualities are soooo amazing. 2.) They are producing extraordinary designs which I think one of the main reasons why I loved it even more. 3.) Clothes are on trend! 4.) Easy access to their customer services. They response 24/7 to my inquiries whether it's from e-mail, on their site, or even in messenger. 5.) lots of discounts! I mean, who would not love discounted items right? :) 6.) Most importantly, all items are on track. 7.) Lastly, they have this option COD(Cash on Delivery) which is such an important options for every company. HIGHLY RECOMMENDED! DL the App now!
This was my first purchase from zaful and I really loved the items and looking forward to buy more from this store in future. I ordered 3 hoodies and a bomber jacket and all of them fitted me perfectly. This is the best website for buying fashionable clothes at reasonable price. One of my friends recommended me this website and I'm totally satisfied with the items. The items are same as they were shown in the pictures. If you are reading this my review, I would suggest you to buy once, you will not be disappointed.
Order Number: UB**************
Ordered on: 8/11/2018
Received the order on: 15/11/2018
Always satisfied with Zaful! They send exactly what I want with fast shipping and great prices! Super reliable. Never disappointed with them.
I have ordered from them six times already. They have really nice items. If you have any problem, they have a really cooperative and polite customer support that will help you. They helped me every time I had problems. I also didn't have a problem returning items that didn't fit and getting my money back. Even though I returned items, they gave me some extra points which I could use as a discount on my next purchase. Very satisfied.
When I first ordered from Zaful I didnt know what to expect because usually we pay less for less quality; however, when the first order came in I couldnt be more surprised and amazed! The order came before the expected time, and the quality was unreal! Im very pleased to be a zaful customer and I'll keep ordering for sure!
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Seljg,
Thank you for taking the time to write a review.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
For more information please click: https://www.zaful.com/shipping-info/
We at ZAFUL can be contacted 24/7 via our Support Center and Live Chat. We also have a phone line available that is open during our office hours.
If any issue, please click here to get in touch with us:https://support.zaful.com/ticket/ticket/index?cat_id=37
You can write the subject as "complaint from Sitejabber.com" and provide the order number to us.
Thank you for your understanding.
Best Regards
ZAFUL Customer Service