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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Australia
1 review
0 helpful votes
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Loved my items
January 4, 2019

I love my items from Zaful. I purchased 3 bikinis and 2 pairs of sunglasses for less than $70 AUD and they all came exactly as pictured. I was a little worried about the bikinis because on some websites they look great in photos but end up being thin and overly revealing. My bikinis are great, the material is nice a I like the fit and cut. My sunglasses are great too, I ordered two of the same design but in different colours and they are both really nice. The only thing I would say about the sunglasses is they are a little stiff when opening and closing them but other than that I love them. I also don't think they offer much real protection for your eyes against the sun but I wasn't looking for that. I really enjoyed my experience with this website and my items. Would definitely buy again!

Date of experience: January 3, 2019
Chile
1 review
0 helpful votes
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Excellent experience
January 4, 2019

I've bought a couple of times on Zaful and I wanted to share my honest opinion with all of you.
It was a really good experience, the page is completely reliable, though the have a lot of advertisements (from themselves) and sometimes the page works badly. Despite that I love it, because the clothes were true to size and the people that post their reviews make it easy to decide.
About the quality of the clothes, just let you know that is awesome, I haven't had any trouble with them and I use them a lot :) (my leggings for example).
Also the costumer's service works quick if you have any doubt, so really feel free to buy awesome and stylish clothes there!:)

My orde n° UU**************

Date of experience: January 3, 2019
Australia
1 review
0 helpful votes
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I've ordered of zaful many times and every order i've purchased has been quick to deliver and the quality was amazing! The customer service team is also incredibly helpful and helped fix my issue in HOURS! 110% recommend zaful to anyone who wants a great pair of bathers and i am definitely gonna buy off zaful again!

Date of experience: January 3, 2019
New York
1 review
3 helpful votes
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A TOTAL SCAM
January 3, 2019

My daughter ordered from this company. The items didn't fit so we wanted to return them and get a refund. I went on line and you have to send a "ticket" so i did with the order number and a listing of the items. They responded by asking for a listing of the items AGAIN with the item number and why we are returning the items so i did that AGAIN. Why is this necessary with everything electronically recorded in their system with the order number? Now they want photos of the items, the items numbers AGAIN and AGAIN the reason why we are returning them - they obviously have a policy of wearing down their customer so eventually the customer gives up and they keep your money.

Date of experience: January 3, 2019
Charlie F. — ZAFUL Rep
over a year old

Dear Cecilia,
We apologize for the issues you have encountered with your order.
We will always offer our customers returns, refunds and exchanges in line with our policies.
Please click here for more details: http://www.zaful.com/returns/.
If any issue, please offer us your order number then we will check this issue.
You can click here to submit a ticket https://support.zaful.com/ticket/ticket/index?cat_id=37 you can write the subject as "complaint from sitejabber.com".
We are looking forward to assisting you.
Best Regards
ZAFUL Customer Service

Canada
1 review
0 helpful votes
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Great pair of leggings
January 24, 2019

These leggings were good quality, great size and a comfy fit. I would highly suggest buying them. The only complaint that i have is that i found them a tad bit itchy when i would sit down, but other than that I think that they were a great purchase

Date of experience: January 2, 2019
Philippines
1 review
0 helpful votes
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Just want to share my great experience on Zaful. This was my second time purchasing on Zaful and everything ran smoothly, from purchasing, shipping and deliveries. Purchased products were in excellent qualities. I love all the items! It exceeded my expectations. The packaging was so nice and properly sealed. In addition, the app was easy to navigate and has varieties of clothing items to choose from. They have Zpoints where you can get big bonus and coupons for discounts. Free shipping was available, too. Lastly, they have a great customer service. I strongly recommend this online shopping store.

Date of experience: January 2, 2019
Philippines
1 review
0 helpful votes
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Amazing!
January 24, 2019

"One of the best online shopping experience. Hassle free. The quality of the product is excellent. The shipping did not take too long even if its overseas. Worth the wait and the price is fair enough they are very accommodating. You should try this online shopping app. I will definitely recommend this app to my friends and relatives. God bless to the team Zaful "

Date of experience: January 2, 2019
Pennsylvania
1 review
0 helpful votes
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My zaful experience
January 24, 2019

When I first began shopping at Zaful, I read these type of reviews to make sure I knew what I was getting myself into. After receiving my orders, I can genuinely say that every product I have received I have loved. Each product is true to size, made of good material, and very cute. I definitely recommend shopping from this site.

Date of experience: January 1, 2019
Australia
1 review
0 helpful votes
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I have made many purchases with Zaful in the past and they have all been very pleasant. The quality of the clothes are surprisingly amazing and are a great value. Without a doubt exceeded my expectations. However shipping is a bit slow but super affordable! Overall super happy with my purchase

Date of experience: January 1, 2019
New Zealand
1 review
0 helpful votes
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Hippie Goggles
January 24, 2019

Great packaging, quick delivery, and an amazing price for such cute sunglasses! Good quality frames and lenses too :)

Date of experience: January 1, 2019
India
1 review
0 helpful votes
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Excellent
January 1, 2019

A very good quality of customer services which I ever had in my career or online services I was having trouble but the resolved it as well they gave me the gift as well as 100 points for the compensation as well the more important thing the material of the quality is like what I have seen on the picture I have got it like the same. I will give 10 out of 10.

Date of experience: December 31, 2018
Turkiye
1 review
0 helpful votes
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My opinions about Zaful
December 31, 2018

First of all, they produce really beautiful products. There are multiple discount options in purchase transactions. Z points, coupons, payment methods are seriously developed. Customer service is very insightful and very fast. If there is a product that doesn't go out of stock, it's a nice thing to do any kind of help and give coupons after a refund. The delivery speeds are excellent, sending their cargo to the end of the world in about 15 days, which is their biggest advantage. When I got my product, I realized that they were doing a good job from the quality. It was full on me and the product quality was tremendous.

Date of experience: December 31, 2018
Pennsylvania
1 review
0 helpful votes
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A great website
December 30, 2018

I always go to Zaful when I have upcoming events and need something specific to wear. The sizes are sometimes off (too small or too big), but for the most part, everything always usually fits well. The quality of the items is also perfect for the price, sometimes even better! I have always received my items in less than two weeks. Returning is a hassle so I would not recommend it; be sure that what you order is something that you would actually wear! I don't really have anything to complain about! The coupon codes have always worked for me and I really like all of the options of clothing on their website.

Date of experience: December 29, 2018
Florida
1 review
0 helpful votes
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Zaful is real
December 30, 2018

I ordered a total of 5 items from Zaful. It was two tops, a sweater, a hoodie I planned to give to my boyfriend, and a swim suit. I can definitely say my favorite piece was the knitted top. It was exactly like the picture and good quality. I can't say the same about plunge floral top which was my least favorite. It was okay at best but the material was very cheap and tacky and seemed to be more grayish white than white. The oh so popular white V sweater was super cute! It's cozy and stylish and I have had no problem washing it either. It's one size though so if you're typically a bigger curvy girl it may not be for you and will run short. I was hoping it would be a bit longer but with high-waisted jeans it's no problem. The one piece swimsuit was cute and good material but it didn't fit me well. I typically order small or medium and I got a medium but it was too tight and small so the length was really awkward but I have high hopes for bikini's now. My boyfriend liked his sweater which I got in a medium and it fits but I feel like a large would have been cozier if you like hoodies that are a bit oversized. The material is good but more shiny and silky in a sense for the front rather than soft and cozy like a normal hoodie but still comfortable and stylish. It took a little more than a week for my items to arrive from their place to Florida expect for the hoodie which I was worried about because it shipped separately and took longer so it worried me but their customer service was fast and reassuring but it did take almost twice as long but they said they were short supplied because so many people had ordered but but that they would ship it as soon as possible and they did. Overall I was satisfied with a majority of my purchases and all I would do differently is size up because they have some really cute outfits for fair prices and if there was ever a problem I know I can rely on customer service to help me.

Date of experience: December 29, 2018
Canada
1 review
4 helpful votes
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IT IS A SCAM
December 28, 2018

DONT BUY FROM THEM, they scam you. You will never receive your items and they refuse to give your money back. I read a few reviews like this before I ordered and figured it probably wouldnt happen to me. But guess what? It did. Happened to my friend too. Its a total scam. The good reviews are not real.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 28, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Shannon,
Thank you for notifying us of your complaint.
We ZAFUL are a proper registered company and certified " secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave.
You may check our certificates at the bottom of home page and here is https://www.zaful.com/privacy-policy/
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
For more information please click: https://www.zaful.com/shipping-info/
Please offer us your order number then we will check this issue, you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Thank you for your support and patience.
Best Regards
ZAFUL Customer Service

Nikki C.
Massachusetts
1 review
0 helpful votes
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12/28/18
Order #: UU**************
I ordered three swimsuits from Zaful at the recommendation of a friend, since we are going on Spring Break together and I was looking for some new bikinis. All of them shipped the night that I ordered them, and came in within the 6-8 business day window that was promised. All of the suits were fabulous quality, something I was originally wary of due to the price. Unfortunately, one of the suits didn't fit (was too big) and the other was too small on the bottom. The third fit perfectly! I contacted Zaful and let them know, and they gave me a full refund for one, and sent me the next size up in the other, no questions asked. Incredible customer service, I will definitely be ordering from them again!

Date of experience: December 28, 2018
India
1 review
0 helpful votes
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I would give -1
December 28, 2018

Worst return service, sick email service, no return option n app. And they ask us to keep items n refund half. Or ship white out money. Worstest

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 28, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Pink,
We apologize for the issues you have encountered with your order.
We will always offer our customers returns, refunds and exchanges in line with our policies.
Please click here for more details: http://www.zaful.com/returns/.

If any issue, you can click here to submit a ticket https://support.zaful.com/ticket/ticket/index?cat_id=37 you can write the subject as "complaint from sitejabber.com".
We will do our very best to assist you.
Best Regards
ZAFUL Customer Service

Italy
1 review
2 helpful votes
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I ordered 3 pieces from Zaful. It actually was delivered pretty quickly, however the delivery guy cherged me 20 Euros for the packages. I didn't get so mad because I'd ordered 3 pieces for a reasonable price... Untill a opened the package and 1 hoodie was missing. I reached out to them and I was told they had to split my delivery in 2 parts, thus I ended up paying 20 Euros again for only 1 hoodie! I could have gone to a clothe shop and bought good quality stuff for the money I wound up paying.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 27, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Augusto,
Thank you for notifying us of your complaint.
We are sorry for giving you this inconvenience.
Due to stock issues, we have split your order into different packages.
Please kindly note we have no control over the tax issue which is regulated by the associated government. For more about tax and our service please check https://www.zaful.com/faq/ (About the tax).
If any issue, please click here to get in touch with us and provide your order number to us:https://support.zaful.com/ticket/ticket/index?cat_id=37
Once again, we apologize for any inconvenience caused.
Best Regards
ZAFUL Customer Service

Maryland
1 review
1 helpful vote
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One of three products was listed as not shipped in the email saying that two others had been shipped on 12/17/18. No update has been provided on the unshipped items and the two shipped items still have not arrived as of 12/27. Had to go to the store on Christmas Eve to replace the gifts that did not arrive. Avoid Zaful if you need items on a specific date. Can speak to the quality of the items, cause I still don't have them:-(.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 27, 2018
Charlie F. — ZAFUL Rep
over a year old

Dear Den,
Thank you for taking your time to write your review.
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page.
After we receive your order, normally it will take us some time to prepare the items.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
If any issue, you can click here to submit a ticket https://support.zaful.com/ticket/ticket/index?cat_id=37 you can write the subject as "complaint from sitejabber.com".
Once we receive your message, we will give you satisfaction solutions.
Best Regards
ZAFUL Customer Service

Florida
1 review
0 helpful votes
Follow Luiza T.
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I ordered a button sunflower print midi dress and a button embellished striped skirt and the quality of the materials and the delivery time amazed me! I have nothing to complain and now I indicate Zaful to everyone. I leave some pictures for you to see for yourself :) I have used the skirt this year's Christmas :D

Date of experience: December 27, 2018

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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