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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I have been shopping on zaful for the past two years now and I must say I love it! It has been my go to clothing store when I want to find something affordable but will also look bomb. They have so many different clothing options that will accommodate to everyone's liking so i request that you go try it out yourself. The sweaters they advertise are so nice and the bathing suits come in so many different colours and styles its amazing!
I ordered 3 items and all of it are delivered perfectly and on time, all the items are in good condition its actually look the same as on the pictures online, i ordered 3 sweat shirts and i really loved it and i also love all the discounts coupons and the Z points i used, i will continute using this site whenever i want to shopping, its actually better than going to the mall.
Zaful is a great shopping experience if you're looking for low cost chic styles that won't break your wallet. The quality is great for the price and the selection is wide. The site offers new member discounts as well as student discounts; which adds to the great benefits. The staff is friendly and will help you with any issue. If there ever is a problem with your order they will do everything so that it gets resolved and you are satisfied. I've had a great experience shopping at Zaful and I plan on shopping again.
I have purchased several items from workout gear to bathing suits and for the price you pay the quality if good. The bathing suits run on the smaller size so depending on the style i would recommend sizing up (Im usually between a small and an extra small). The clothes are trendy and cheap, the shipping does take a little while I live in canada so im guessing they ship from china,.
I've so far ordered 3 items on Zaful, all of which have been delivered on time and exactly how they looked online. The sizing guides are extremely accurate, but sometimes I order a size up just for a baggy look on specific jackets. Their pricing is absolutely amazing. You can't get this type of clothing at these prices anywhere else. I will continue to buy from Zaful. I am always a happy customer with them!
I ordered from this website in 2017 for my first vacation. I was a little bit nervous ordering from this website for the first time especially after reading all of the comments, reviews, and watching Youtube videos. I placed the order 2 months in advance just to make sure I have enough time to buy swim wear if I do not receive them on time.
I took them on vacation and they were amazing. I love Zaful so much for my swimwear. The prices are super affordable for sets when comparing to retail stores. They look so amazing where I get so many compliments in person and on my Instagram from strangers. This is my go to place for swimwear for the 2 years now and counting. Also, this is not a paid review and is my real review of the swimwear on Zaful. 100% recommended. Check out my instagram for pictures @aanchaldhillon
I bought from Zaful twice, the first time on vacation... so it took several months to get to my house. Zaful, however, was not the only one to blame... they did their part in two weeks and the Brazilian post office took another 4 months to do so. The clothes resemble popular brands like H & M... I honestly think sometimes they are even better. In the bikini section, they have... so beautiful, well-designed and good pieces... I like all the pieces I got, but the bikinis are something else!
The second time I made a purchase... I noticed that they have reward points for internal evaluation, among other experiences on the site that I really like. This second time it took 3 weeks to get here. I really want to keep buying from Zaful, to love your designs... The pants I bought are the most praised I've ever had.
I ordered 3 items on the 2nd December for Christmas, all with 2 to 5 days shipping. I received one item about a day late but no information on the other items. Only when I contacted customer service was I told the other items were on back order. 4 times I contacted customer support, finally got the 2nd item at the end of December and on the 7th January I am still waiting for the 3rd item. Zaful should have better planning on their available dates to allow customer to order with real expectations of receiving the item and following a delay we should not have to continually chase Zaful for shipping dates after the orders are already late. Very poor.
Zaful is definitely the place to go if you're in the market for trendy pieces at an affordable price. Definitely purchase swimsuits here! They're great quality and not at all expensive. Shipping is timely and staff replies quickly to emails. I've never had an issue when returning items. 100% recommended!
I honestly really love Zaful so much because the clothes that they have are always so trendy and its AFFORDABLE! They ALWAYS have sales too and I really need to resist myself to buy all the designs and clothes that I want or else I'd go broke lol.
I absolutely love the items I have ordered from Zaful, especially their bikinis. It is hard to find good quality bikinis that are inexpensive, and Zaful has become my go-to website for bikinis due to their low cost. Additionally, I have ordered several tops and I have been nothing but pleased. I recommend to order from this site, you won't be disappointed!
It was my first order with zaful. The order came on time and both the products looked amazing. Both of them were described exactly the same as shown on the site. They fit perfectly. They are of good material. I faced no itching when I wore them. The material is so soft that it feels like wearing everyday. I have washed both of them once, they didn't even shrink. Overall, I am really very happy with my purchase from Zaful and I'm surely going to buy more stuff from zaful.
When I first came across Zaful on Instagram (they had an ad running) I was so skeptical! The prices seemed way too good to be true. I asked amount my friends and only one person had used them. I decided to give them a try by ordering 2 items. When they came ( and the came quick) I was SHOOOKKKK! So since then I recommend my friends to get stuff from them and I keep shopping myself. Imagine being able to get 6-9 REALLY GOOD items for $100 IKR
I purchased from Zaful 3 times now. The items I received have been what was described, you have to check the sizing as it's not always the same with every piece of clothing (sometimes I was a medium, as a US size 6 but on others I was a large but the measurements were still a US size 6 - if that makes sense). The materials they use are consistent and the swimwear they offer are made well considering the price! Their customer service sometimes isn't the best, you have to repeat things many times but eventually they will get it.
Order: U**************
Date ordered: December 10th, 2018.
My name is Thalita and I bought 3 items (two bikinis and a mini dress) on Zaful and they arrived in 18 days, every time I bought products from countries far from Brazil, I took about 6 months to receive them and the products did not have a good quality.
Zaful's products are good overall, it has a great quality (with the exception of the mini dress that had a not so good material). Before buying I always look at the product ratings. The products came fully packaged and with a pouch for each product.
I just loved it and will buy more products!
Ordered two bikinis, leggings and package of 3 pairs fake eyelashes from Zaful and everything was great. I can't even describe how satisfied I am. Size and fit are perfect, material, colours, packaging and delivery also. I don't have any complaints and I recommended Zaful to my friends also. This truly is my honest review. I didn't had any problem with my order and I will sure order again.
Regards, Suzana
Order date: 10th December 2018.
Order number: UB**************
I ordered a jacket from Zaful and i'm really happy with it, the jacket looks the same as in the pictures they posted on the site, the material is comfortable, and the customer service was really helpful, polite, and professional, i would recommend Zaful to everyone and i'll surely buy again from them :)
I ordered from zaful on Christmas Eve. I purchased one of those teddy bear coats that are super popular right now. To be honest, for such a cheap price I wasn't sure if it would be good quality, but I was pleasantly surprised! The order shipped HOURS later and I received it a few days after Christmas, it was so soft and comfortable and I even got compliments on it from people asking me where I got it. You can't beat the discounts and I will definitely be ordering from them again soon.
I had high hopes for this product and yes it fulfilled my hopes totally worth buying! Can't wait to wear it. These kinds of color block shirts are in a trend now and I've always wanted on soft these and finally got it! Thank youu for the wonderful product. The colours are so pretty and the cloth material is very good as well. The material is kinda abit velvet which makes it more beautiful I love it so muchhhhhhhhhh and as mentioned before, can't wait to wear it.! This was my first purchase ON zaful and was totally worth it! Can't wait to purchase more stuffs!
Order no: UU**************
Date ordered: 22/11/2018 22:47:21 PM
Hi my names Shelly,
I decided to try Zaful because they had such great swimwear designs that I could not find anywhere locally. Furthermore, they were really cheap and also have amazing sales. I was obviously a bit sceptic at first, but I have been pleasantly surprised. I've ordered from Zaful 3 times now, of which the last time it only, took 4 days to be delivered! (However the first order I did, did take 3 months). I have loved the bikinis I received and received many compliments! I'll for sure be ordering more soon!
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Stuart,
Thank you for taking the time to write a review.
After we receive your order, normally it will take us some time to prepare the items.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
For more information please click: https://www.zaful.com/shipping-info/
If any issue, please send us your order number.
You can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as "complaint from sitejabber.com".
Thank you for your patience.
Best Regards
ZAFUL Customer Service