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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Peru
1 review
0 helpful votes
Follow Sofia S.
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I have ordered a couple of times and every time it has been a very good experience. I ordered bathing suits which are true to size, comfortable and of great quality. It arrived around the estimated time (it took a couple days longer). The customer service was great responding briefly and politely. I definitely recommend zaful, it will for sure be my go to online store.

Date of experience: April 21, 2019
California
1 review
0 helpful votes
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I LOVE THE CLOTHES THAT ZAFUL HAS. The product was satisfying. I can wear the clothes with any outfit and I feel cozy. Order came in quick before Christmas time and it was PERFECT! I would like to be sponsored and support Zaful.

Date of experience: April 20, 2019
Ohio
1 review
0 helpful votes
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Decent quality
April 21, 2019

You get what you pay for but I think it's well worth it. Items are cheap but I personally value price over quality because I love following fashion trends. I've never had any issues with there shipping or missing items.

Date of experience: April 19, 2019
Canada
1 review
0 helpful votes
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I religiously order from Zaful and they never fail to impress me! I've read many reviews about the sizing and other things so I'd say to properly know your measurements before ordering off the site! However, I haven't come across any issues with sizing, material or anything! I mainly order my swimwear from Zaful and everything has come in one piece and looks beautiful. Would highly recommend!

Date of experience: April 19, 2019
Pennsylvania
3 reviews
4 helpful votes
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Despite what their return policy says online, expect to get nowhere with returns. They make you call (a not legit number to speak to someone who will only make you follow up online) or require you to submit an online ticket. A bot responds to you asking for photos (I was returning for wrong size so I'm not sure why photos were required). Nonetheless I provided them only to get another automatic message asking for SKU numbers. I provided them 3x and continued to get the same automated message. When I escalated the comment to get a real human I never received a response. After looking on their facebook and other review sites I noticed this a common occurrence and even if customers are lucky enough to somehow get directions on how to return, they send the order back and never receive a reimbursement. Basically, if you order don't waste your time trying to go through with a return.

Date of experience: April 18, 2019
Charlie F. ZAFUL Rep
over a year old

Dear Olivia,
We regret that you are having issues with the size of our items.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you.
Best Regards
ZAFUL Customer Service

Florida
1 review
0 helpful votes
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Such cute swimsuits!
April 21, 2019

Everything I've ordered from zaful has not only been super cheap but so quality! Love their swimsuits and i honestly could never have too many. Will definitely be ordering from them in the future! Love this company and they even have so many clothing options as well as swimsuits! I ordered a teddy jacket from them and it's so quality and so cute i always get compliments when i wear it!

Date of experience: April 18, 2019
New York
1 review
0 helpful votes
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I have nothing but great things to say about this company. They exceeding my expectations when it came to shipping---it took max 1 1/2 weeks to get here! Being in college, I am on a super low budget, so these swimsuits are super affordable but the quality of them is comparable to high end bathing suits! They are super durable and will last a long time! They are amazing, They were my staple swimsuits that I wore in the summer! I took them on vacation, and could not stop getting compliments on them. I am so going to buy more for the summer coming up!

Date of experience: April 18, 2019
Canada
1 review
0 helpful votes
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Bang for your buck
April 21, 2019

I have ordered a number of things off of the ZAFUL website and am always very pleased at the quality provided for such a low price. Given, you may be able to get a nicer, long lasting swimsuit at about x10 the price for just a top or a bottom that may go out of style quickly which I do not find worth it. There are so many styles and reviews to help the purchaser make a final decision as well as size charts. The website can be a bit confusing (especially how everything is at a "discount" and sometimes shipping time can take a while but, again, for the price, it's hard to complain. I will continue purchasing from here!

Date of experience: April 18, 2019
Argentina
1 review
0 helpful votes
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Beautiful bikini
April 21, 2019

I am really delighted with the swimwear from this store. They are of excellent quality and their designs are varied and beautiful. I recently ordered a soft pink bikini and it arrived on schedule and suited me just fine. I received many compliments for this swimsuit. I really recommend Zaful, they have always given excellent service, I have bought many times and have not been disappointed.

Date of experience: April 17, 2019
South Carolina
1 review
0 helpful votes
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Usually whenever I see clothes online at such a cheap price I assume that they will be low quality. Zaful was having a great sale so I took advantage of it to try it out, I got 2 bathing suits and 3 dresses. The bathing suits surpassed my expectation, the bottoms weren't to skimpy but they also felt like great quality and fashionable, I will be ordering more. The dresses were great quality as well! I got so many compliments on the orange one, the pink one is very cute and ill use it for graduation pictures, and the red one is a great beach dress! Overall I am beyond happy with this purchase and cant wait for my next.

+1
Date of experience: April 17, 2019
Italy
1 review
0 helpful votes
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A wonderful discovery
April 19, 2019

Zaful was really an incredible discovery! The prices are very favorable and the products really exceptional! Excellent value for money. The order arrived in a short time, compared to the other sites that send orders from abroad. From today it has become my favorite site to buy online! Furthermore, for any type of problem the zaful operators respond promptly and immediately solve the problem. I really recommend it to everyone!

Date of experience: April 17, 2019
Lebanon
1 review
0 helpful votes
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Excellent
April 19, 2019

So I ordered some clothes, a bikini and accessories. I loved them, every single one was true to size (the bikini was my only problem, it's a little bit small on my chest) and as expected, the quality was pretty good. I would definitely order again from Zaful!

Date of experience: April 16, 2019
Puerto Rico
1 review
0 helpful votes
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La calidad de Zaful
April 19, 2019

Su ropa es muy moderna, traje de baños divinos que no se ven en ningún lado, precios increíbles y sobre todo una calidad espectacular

Date of experience: April 16, 2019
Viet Nam
1 review
0 helpful votes
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"I've ordered quite a lot of time from this website and in general, i barely have anything to complain. Although I came up with a few problems: one time my hoodie was not delivered and one time the blouse i received had a small rip, Zaful customer service replied very quickly and offered quite satisfying solutions. Either I received a refund or a new item. The quality of the products is great, including nice colors and good material. The sizes may differ from one product to another."

Date of experience: April 16, 2019
GB
1 review
0 helpful votes
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I have bought so many things from Zaful already and have more orders on the way. The products are so good and absolutely adore the swimsuits. Generally the sizing is very good, sometimes on the small size, but is still gorgeous to wear. When I had made a mistake and ordered the wrong size on a couple of bikinis, I contacted the support team and they gave me multiple options on why to do- I was given a refund for those products and was still able to keep them! I ended up giving them to my friend who was a smaller size so they would fit her. Had so many compliments wearing the bikinis, particularly the green pattern ones. Can't wait for my orders from the activewear range to arrive- such a good price for leggings of what where reviewed as really good quality for such a low price.
Absolutely love all of the products from here :)

Date of experience: April 15, 2019
Kentucky
1 review
1 helpful vote
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I ordered two bikinis around the beginning of April and it's now over two weeks later (way over the requested time that my package would be delivered by) and it still hasn't been delivered. I checked to see if there were tracking numbers on either thing and there wasn't. I ended up calling custom service who said one had delivered when it obviously hasn't. They denied me a refund and hung up on me mid-call.

Date of experience: April 15, 2019
Charlie F. ZAFUL Rep
over a year old

Dear Amanda,
Thank you for your comment.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
For more information please click: https://www.zaful.com/shipping-info/
We have sent you your tracking number via a ticket. Please login to your account to check.
If you have any further questions, please contact us and we are more than happy to help.
Best Regards
ZAFUL Customer Service

Ohio
1 review
0 helpful votes
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Amazing Bathing Suits
April 16, 2019

Zaful's bathing suits are always comfortable, functional, and cute! I have ordered suits from them on multiple occasions and they never disappoint. During my trip to the Dominican Republic, I brought Zaful bathing suits exclusively! They hold up well, are offered for a great price, and come in a large variety of different styles. I have yet to find another store, online or otherwise, that has cuter suits for this great of a price!

Date of experience: April 14, 2019
Australia
1 review
0 helpful votes
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I learnt about zaful only a month ago and so far, it's one of my favourite websites to get clothes in. There's always discounts and promotions going on and you can use points to help pay for your clothes. The clothes are of good quality. The only reason why I can't give it five stars is because I had a bit of trouble with my order, mainly when it came to sizes and how things fit on me, which was probably caused by how there were little to no reviews on some of the items I bought. However, the staff at ZAFUL were extremely helpful and prompt when it came to giving me my refund.

Date of experience: April 14, 2019
Hungary
1 review
0 helpful votes
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I really like it
April 15, 2019
Updated review

One of my friends told me that I should order some bikinis from Zaful. I downloaded the app immediately and searched the items for hours. I found lots of beautiful clothes. My only problem was that the shipping to Hungary is very expensive and not worth it if you want to buy just one thing. Then I found out that you can collect points by entering the app every day and from the points you can buy coupons and sometimes there is a free shipping coupon. So about the products... I was very satisfied with them. Everything fit me and was good quality. Honestly i did not expect that it will be that good. I did not have size problems as well. Overall I would recommend this website for everyone. Thank you Zaful for the items. :)

Date of experience: April 14, 2019

It is excellent
April 13, 2019
Previous review

I really liked these croptops, because they are true sized and they looked exactly like the picture. The materials are also good. My only problem is that the sweat appears on them, even if I am not doing any sports. Moreover, because it is a summer top people wear it in warm weather and sweaty people would rather not wear it because they do not want to look like that they have just got out from the shower. Over all i think it looks very nice, it is just the material that bothers me.

Date of experience: April 10, 2019
Maine
1 review
0 helpful votes
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I love this company! I have made multiple purchases, because the clothes and bathing suits are stylish, trendy, and have an affordable price tag for even the tightest budgets. I will be purchasing with them in the future. I have kept everything that I have purchased, and wear them all regularly, receiving compliments on everything every time I wear it. The delivery is efficient, and takes less time than they estimate usually! Overall I recommend this site to anyone looking for the best clothes at affordable prices.

Date of experience: April 13, 2019

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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