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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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Zaful is amazing and they have great commuication with customers. Also all products are great and I would recommend them to everyone.
Honestly, I am really satisfied with what I got. I read so many reviews that were saying that they were terrible or that they have faulty products sent to them. I spent a lot of money on there so for a second I was kind of nervous cause I saw the reviews after I ordered. However customer service reassured me on everything and told me that I was ordering what I saw online. Everything was fully shipped yet but the first half of my items have been terrific so far and everyone has given me so many compliments! Customer service was so understanding and really responsive too! So happy!
My order came in late, but you guys gave me a 15 dollar refund because of the shipping delay, dress was 30 dollar. Finally got my dress in and i am excited about it! Thanks! Good customer support!
I recently ordered a couple of things from here and i was fairly surprised at the shipping times, a lot faster then expected. Products were very accurate and quality is what you would expect for the price but still decent. Luckily for me i did my research before ordering and a lot of people were telling me that the sizes run small so size wise, going 1 up for me was all i needed and everything fit fine.
I ordered some sunglasses and bikinis the other day and have received no order information about were my order is my bank account says that i bought theses things?/? Were are they was this a scam? I really would like my order, were is it?
Dear bethany,
Thank you for recent comments.
Please offer us your order number then we check the issue.
We will try our best to solve the problem with you.
If any question, please email to [email protected] titled as "complain from sitejabber.com" or you can message us.
Best Regards
Zaful Customer Service
I purchased swimwear, a dress & a hat from this company. I received my items within 2-3 weeks and I'm really happy with the whole process. I was skeptical at first about ordering from this online site, but I read reviews and decided to give it a try! I am usually an 8/10 or S, but I ordered a size M and found the clothes fit really well, and are really good quality. Customer service, receipts & tracking details were kept up to date and prompt. I really had a great experience, and encourage you to try them out.
I bought a pair of bathers online at zaful, and i am live in australia. The bathers took about 3 weeks to come i was nervous as i had heard reviews of people never recieving there item, but i was very happy with the result of them. Quality was good and the size was good! All and all would be happy to purchase from them again
The quiality of the stuuf was really good, and thsipping came in about 10 days. Definitely ordering again
A part of my order was shipped the next day of placing order. It reached me within two weeks. Very happy with the final products. However, the remaining products are still not shipped. Apparently they are out of stock, which zaful should've informed at the time of purchase. Also, they initially gave me the wrong tracking number, but eventually corrected it after I contacted them.
I tried for my first time Zaful, I order two bating suits from the site. I was so happy with the fast shipping. One of the fitted me too small so I requested a change of size. Luck me they exchange it with out me sending the one that I got the first time. After a few weeks I got the size that fitted me perfect. The material was great and I loved it.
Since then I have been placing orders also because the prices are great.
I ordered bikinis, jewelery and sunglasses from Zaful and I will continue to use this site to shop. I live in a country where fashion is not affordable so online shopping is the way to go. Zaful offers current fashion options at crazy affordable prices! It's amazing. One bikini I ordered was a bit small and I left a review saying a loved it but recommending future buyers to go up a size. Zaful responded quickly and offered an apology with full refund. They were proactive in addressing my feed back and providing a solution.
Okay, so my product came within 11 days which I was pleasantly surprised about. All my products were shipped together. To my disappointment, the first bathing suit was sewn incorrectly and does not fit, and the second one is damaged, sewn incorrectly, and also did not fit. I mean it seems like they fixed their shipping issues. I contacted Zaful the same day the package arrived and was responded to within 24 hours with a solution. Zaful was very helpful in sorting out the problems I had with the product which ended in them refunding me. Customer service was very easy to deal with. If you're willing to taking a gamble, even if you arent pleased with your order, they are very understanding in resolving the issues.
I have ordered a few things from this website. The items I purchased were a hit or miss. You get what you pay for, so if you're willing to put in a few extra dollars you can find some really good items.
The best prices and best customer service, they are very quick in resolving out issues.
It took me almost 6 weeks to receive my order.
I was granted a refund once I emailed customer service and did eventually end up receiving my package.
Not sure if I would order from them again only because of the very long shipping time.
Dear Leah,
We apologize for the inconvenience we may have caused you.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your collaboration.
Best Regards
Zaful Customer Service
A very great place to shop! I love their items and they are very affordable and still very cute! Would totally recommend this website if your looking for in-style clothing at a great price! They also have super cute accesories and jewlery. Also, the quality is great and its always on time when it says its going to reach your home! Love love love the website
Hi, i ordered some stuff with zaful but only half my order came, i am missing a swimsuit (*******) and a jumpsuit (*******) which are there SKU NUMBERS. My order number is U**************. If you could please contact me urgently to resolve this matter.
Kind Regards
Dear Katharine,
Thank your for your message.
We have shipped these two items out on 2016-08-19.
You can track here: http://new.17track.net/en. The package was delivered on 2016-9-20.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
Thank you for your support and patience.
Best Regards
Zaful Customer Service
I got great service when I ordered the wrong size of a product they easily and kindly sent another one in another size. The quality was great nice material.
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Lorene,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Zaful.com again soon for all our latest deals.
Best Regards
Zaful Customer Service