Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of ZAFUL

ZAFUL

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate ZAFUL?
grey stargrey stargrey stargrey stargrey star

ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
This company does not typically respond to reviews

We monitor reviews for authenticity

BA
1 review
1 helpful vote
Follow Lejla R.
Unfollow Lejla R.
Share Review
Report Review

I love Zaful
November 21, 2016

Zaful is amazing and they have great commuication with customers. Also all products are great and I would recommend them to everyone.

Date of experience: November 17, 2016
California
1 review
3 helpful votes
Follow Lorene C.
Unfollow Lorene C.
Share Review
Report Review

Very Satisfied
November 16, 2016

Honestly, I am really satisfied with what I got. I read so many reviews that were saying that they were terrible or that they have faulty products sent to them. I spent a lot of money on there so for a second I was kind of nervous cause I saw the reviews after I ordered. However customer service reassured me on everything and told me that I was ordering what I saw online. Everything was fully shipped yet but the first half of my items have been terrific so far and everyone has given me so many compliments! Customer service was so understanding and really responsive too! So happy!

Date of experience: November 14, 2016
Charlie F. — ZAFUL Rep
over a year old

Dear Lorene,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Zaful.com again soon for all our latest deals.

Best Regards
Zaful Customer Service

New York
1 review
2 helpful votes
Follow Marousia B.
Unfollow Marousia B.
Share Review
Report Review

My order came in late, but you guys gave me a 15 dollar refund because of the shipping delay, dress was 30 dollar. Finally got my dress in and i am excited about it! Thanks! Good customer support!

Date of experience: November 12, 2016
Australia
1 review
5 helpful votes
Follow isabella c.
Unfollow isabella c.
Share Review
Report Review

Pretty good
November 13, 2016

I recently ordered a couple of things from here and i was fairly surprised at the shipping times, a lot faster then expected. Products were very accurate and quality is what you would expect for the price but still decent. Luckily for me i did my research before ordering and a lot of people were telling me that the sizes run small so size wise, going 1 up for me was all i needed and everything fit fine.

Date of experience: November 10, 2016
Australia
1 review
0 helpful votes
Follow bethany s.
Unfollow bethany s.
Share Review
Report Review

I ordered some sunglasses and bikinis the other day and have received no order information about were my order is my bank account says that i bought theses things?/? Were are they was this a scam? I really would like my order, were is it?

Date of experience: November 6, 2016
Charlie F. — ZAFUL Rep
over a year old

Dear bethany,
Thank you for recent comments.

Please offer us your order number then we check the issue.
We will try our best to solve the problem with you.

If any question, please email to [email protected] titled as "complain from sitejabber.com" or you can message us.

Best Regards
Zaful Customer Service

Australia
1 review
2 helpful votes
Follow Abby H.
Unfollow Abby H.
Share Review
Report Review

Good for a bargain!
November 4, 2016

I purchased swimwear, a dress & a hat from this company. I received my items within 2-3 weeks and I'm really happy with the whole process. I was skeptical at first about ordering from this online site, but I read reviews and decided to give it a try! I am usually an 8/10 or S, but I ordered a size M and found the clothes fit really well, and are really good quality. Customer service, receipts & tracking details were kept up to date and prompt. I really had a great experience, and encourage you to try them out.

Date of experience: November 2, 2016
Illinois
1 review
0 helpful votes
Follow Bri T.
Unfollow Bri T.
Share Review
Report Review

Ok
October 28, 2016

A couple items came broke I ordered all jelwery no clothes but customer support contacted me right a way about the broken items and fixed the problem!

Date of experience: October 25, 2016
Australia
1 review
6 helpful votes
Follow Jordynn L.
Unfollow Jordynn L.
Share Review
Report Review

Online Purchase
October 25, 2016

I bought a pair of bathers online at zaful, and i am live in australia. The bathers took about 3 weeks to come i was nervous as i had heard reviews of people never recieving there item, but i was very happy with the result of them. Quality was good and the size was good! All and all would be happy to purchase from them again

Date of experience: October 23, 2016
Mexico
1 review
0 helpful votes
Follow Mariana M.
Unfollow Mariana M.
Share Review
Report Review

Pleased
October 17, 2016

The quiality of the stuuf was really good, and thsipping came in about 10 days. Definitely ordering again

Date of experience: October 17, 2016
Brazil
1 review
0 helpful votes
Follow Giulia L.
Unfollow Giulia L.
Share Review
Report Review

Great shop
October 13, 2016

I loved the products that i bought! So good for the price! So worth it

Date of experience: October 12, 2016
Maryland
2 reviews
0 helpful votes
Follow Ayoti P.
Unfollow Ayoti P.
Share Review
Report Review

Good Experience
October 8, 2016

A part of my order was shipped the next day of placing order. It reached me within two weeks. Very happy with the final products. However, the remaining products are still not shipped. Apparently they are out of stock, which zaful should've informed at the time of purchase. Also, they initially gave me the wrong tracking number, but eventually corrected it after I contacted them.

Date of experience: October 6, 2016
New York
1 review
1 helpful vote
Follow Luisa F.
Unfollow Luisa F.
Share Review
Report Review

Very Satisfied ++++
October 6, 2016

I tried for my first time Zaful, I order two bating suits from the site. I was so happy with the fast shipping. One of the fitted me too small so I requested a change of size. Luck me they exchange it with out me sending the one that I got the first time. After a few weeks I got the size that fitted me perfect. The material was great and I loved it.

Since then I have been placing orders also because the prices are great.

Date of experience: October 5, 2016
New Zealand
1 review
0 helpful votes
Follow Angelique D.
Unfollow Angelique D.
Share Review
Report Review

I ordered bikinis, jewelery and sunglasses from Zaful and I will continue to use this site to shop. I live in a country where fashion is not affordable so online shopping is the way to go. Zaful offers current fashion options at crazy affordable prices! It's amazing. One bikini I ordered was a bit small and I left a review saying a loved it but recommending future buyers to go up a size. Zaful responded quickly and offered an apology with full refund. They were proactive in addressing my feed back and providing a solution.

Date of experience: October 1, 2016
Canada
1 review
3 helpful votes
Follow Alex L.
Unfollow Alex L.
Share Review
Report Review

Overall not too bad
September 27, 2016

Okay, so my product came within 11 days which I was pleasantly surprised about. All my products were shipped together. To my disappointment, the first bathing suit was sewn incorrectly and does not fit, and the second one is damaged, sewn incorrectly, and also did not fit. I mean it seems like they fixed their shipping issues. I contacted Zaful the same day the package arrived and was responded to within 24 hours with a solution. Zaful was very helpful in sorting out the problems I had with the product which ended in them refunding me. Customer service was very easy to deal with. If you're willing to taking a gamble, even if you arent pleased with your order, they are very understanding in resolving the issues.

Date of experience: September 26, 2016
Washington
1 review
1 helpful vote
Follow Nikki f.
Unfollow Nikki f.
Share Review
Report Review

Zaful review
September 25, 2016

I have ordered a few things from this website. The items I purchased were a hit or miss. You get what you pay for, so if you're willing to put in a few extra dollars you can find some really good items.

Date of experience: September 23, 2016
Albania
1 review
0 helpful votes
Follow Anxhela t.
Unfollow Anxhela t.
Share Review
Report Review

The best prices and best customer service, they are very quick in resolving out issues.

Date of experience: September 23, 2016
Canada
1 review
0 helpful votes
Follow Leah M.
Unfollow Leah M.
Share Review
Report Review

Very long shipping
September 20, 2016

It took me almost 6 weeks to receive my order.
I was granted a refund once I emailed customer service and did eventually end up receiving my package.
Not sure if I would order from them again only because of the very long shipping time.

Date of experience: September 20, 2016
Charlie F. — ZAFUL Rep
over a year old

Dear Leah,
We apologize for the inconvenience we may have caused you.

Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.

Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?

Thank you very much for your collaboration.

Best Regards
Zaful Customer Service

New York
3 reviews
0 helpful votes
Follow olivia d.
Unfollow olivia d.
Share Review
Report Review

The best online store ever!
September 21, 2016

A very great place to shop! I love their items and they are very affordable and still very cute! Would totally recommend this website if your looking for in-style clothing at a great price! They also have super cute accesories and jewlery. Also, the quality is great and its always on time when it says its going to reach your home! Love love love the website

Date of experience: September 20, 2016
Australia
1 review
3 helpful votes
Follow Katharine K.
Unfollow Katharine K.
Share Review
Report Review

ONLY HALF OF ORDER CAME!
September 21, 2016

Hi, i ordered some stuff with zaful but only half my order came, i am missing a swimsuit (*******) and a jumpsuit (*******) which are there SKU NUMBERS. My order number is U**************. If you could please contact me urgently to resolve this matter.

Kind Regards

Date of experience: September 19, 2016
Charlie F. — ZAFUL Rep
over a year old

Dear Katharine,
Thank your for your message.

We have shipped these two items out on 2016-08-19.
You can track here: http://new.17track.net/en. The package was delivered on 2016-9-20.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.

Thank you for your support and patience.

Best Regards
Zaful Customer Service

New Zealand
1 review
2 helpful votes
Follow Breanna G.
Unfollow Breanna G.
Share Review
Report Review

I got great service when I ordered the wrong size of a product they easily and kindly sent another one in another size. The quality was great nice material.

Date of experience: September 16, 2016

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
See all photos