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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Colorado
1 review
1 helpful vote
Follow Savanna M.
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I honestly was a little hesitant about this website because I hate online shopping but decided to give Zaful a shot and was pleasantly surprised! I bought tons of bikinis, sunglasses, bags, and tops and they were actually really good quality and a fraction of the price of other stores with similar clothes. The only problem I ever had with Zaful was that two of the numerous bikinis that I ordered were a little off in the sizing. I was a medium and the bottoms were way too small for one of them. For the other, it was for my sister and she ordered a small and the bottoms ended up being too big, so we just ended up swapping! I never had one issue on the quality of the clothes and how they were made. Everything I bought looks exactly like it did in the pictures. I recommend Zaful to my friends all the time and always get compliments on all my Zaful purchases.

Date of experience: December 21, 2016
New York
2 reviews
1 helpful vote
Follow amy t.
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I am slightly concerned as I placed my order ten days ago. As of 7 days ago it shipped with DHL but the tracking they sent me is invalid and all the contact numbers are out of service. Did I get ripped off?!

Date of experience: December 20, 2016
Charlie F. — ZAFUL Rep
over a year old

Dear amy,
Thank you for your feedback.

We have shipped your order out by America priority mail on December 14,2016.
You can track here http://webtrack.dhlglobalmail.com/.

If you prefer to contact us on the phone, please call us from Mon-Sun 07:30 to 18:00 (UTC +8) on our USA helpline number: 1-720-346-9332.

Your case has been taken cared of by our support team. Could you please refer to your ticket and reply to us?
Thank you very much for your understanding.

Best Regards
Zaful Customer Service

New Zealand
1 review
0 helpful votes
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Great all-round service
December 22, 2016

I highly recommend shopping with Zaful - the service is of the highest standard and I am very happy with my order.

Date of experience: December 20, 2016
New Jersey
2 reviews
4 helpful votes
Follow Susan H.
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TERRIBLE. SCAM!
December 21, 2016

Don't buy here first off the phone number is disconnected, red flag right there! The live chat no one is there. I ordered clothes over 20 days ago they said it was shipped to UPS called UPS and they said nothing has reached their store. Its impossible to cancel your order because they close all contact to the public. They will not call or answer your emails. TERRIBLE COMPANY do not buy from them! I'm actually reporting them to Better Business Buro no number to talk to an employee or to cancel the order.

Date of experience: December 19, 2016
Charlie F. — ZAFUL Rep
over a year old

Dear Susan,
We are sorry to hear you've had difficulties to reach us.

Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us from Mon-Sun 07:30 to 18:00 (UTC +8) on our USA helpline number: 1-720-346-9332.

Your order has been shipped out on December 14,2016 and December 18,2016.
Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper.
Therefore, please hold on for a few more days and try again later.

I have followed up your case and our team has solved it for you in the ticket. Please send us your reply.
We look forward to hearing from you.

Best Regards
Zaful Customer Service

Australia
1 review
2 helpful votes
Follow Jessie P.
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Heyyy guys.

So I have recently ordered four bikinis from Zaful and I'm slightly worried that they're not going to come in time before summer ends! I really also want them to be here by New Year's, but will it be here in time? After reading these reviews I'm really worried that the bathers are going to be horrible and too large/small. I ordered small and I'm about 165cm tall and I'm not fully developed yet.

Anyone advice?

:/

Date of experience: December 17, 2016
Charlie F. — ZAFUL Rep
over a year old

Dear Jessie,
Thank you for taking your time to write your review.

We have shipped your order out on December 19,2016.
The standard shipping time will be around 5-12 business days after dispatch if there are no delays.

For more details, we have sent you an email with our solution, would you please check and reply it?

We look forward to hearing from you.

Happy holidays from Zaful
Zaful Customer Service

Utah
1 review
1 helpful vote
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Don't be fooled by the website, it is all a scam! I placed a $100 order and it's been 3 weeks now and they will haven't "processed" my order but they have taken my money from my account. Communicating with that people Is like talking to a wall. They just tell you things to keep you waiting and hopeful meanwhile you're stuck with no product and no money.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 11, 2016
Charlie F. — ZAFUL Rep
over a year old

Dear Mitch,
Thank you for taking your time to write your review.

Please note that we can only process the order after receiving the full payment.

Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?

Thank you very much for your understanding.

Best Regards
Zaful Customer Service

New York
1 review
0 helpful votes
Follow Christy L.
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I noticed a lot of unhappy reviews from others so I figured I'd give my exp since mine was pretty good with them. Idk if it was because I knew stuff being shipping from china would take a while or something. I was pretty skeptical at first though but I really liked the stuff on their website so I ordered something. I stuck to a small order at first just in case. It did take a while to come as expected. I finally got the items and I was pretty impressed. I saw in reviews that their items had loose threads and whatnot. The items I got didn't have any at all. The quality isn't bad at all. I ordered from them again and it did take a while -again-, but the stuff came out great! I love them. Def recommend. It's kinda like F21 but even cheaper prices.

Date of experience: December 9, 2016
Canada
1 review
0 helpful votes
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Quite content with this company. I bought 3 bikinis and a chiffon coverup which were all decently good quality considering how low the prices were. The general rule of Asian companies like Zaful is to order a size up and it holds here as well. My suggestion to ensure really great fit is to check the size guides of each item separately to get the best fit. The size guide is fairly accurate and means you also do not get an items that are too small or too big. Also be wary that depending on where you live in the world you may have to pay custom fees on top of the shipping and handling you pay to Zaful. In my case, I owed around $35CAD in custom fees on top of the $11.99USD I had paid to Zaful so though the cost is low for individual items it ends up balancing out in shipping and customs fees to a regular priced clothing item from a big brand company.

Date of experience: December 8, 2016
KR
1 review
0 helpful votes
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I have bought 3 sets of bikinis on Zaful and ALL of them actually are really cute but only one problem with a top bra being very flat and I may only can wear it to do sunbath but wearing it into water cuz it may fall off easily... and then i wrote my review there and right after that the customer service sent me emails and sovled the problem with so much patient. I'm very happy to shop on zaful and i think i will shop here another time soon.

Date of experience: December 7, 2016
Australia
1 review
4 helpful votes
Follow Madie D.
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After ordering a few bikinis a while back i ordered a dress for my 18th and i am very disappointed. Looks nothing like the picture and is cheap and not nice at all. The material looks like it is about to rip and and sequins were barely staying on the dress. The quality was incredibly poor. Was hoping after the problem with my first purchase that this dress would make up for it. I was wrong. Wont be ordering from Zaful ever again.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 7, 2016
Charlie F. — ZAFUL Rep
over a year old

Dear Madie,
We regret that you are having issues with the size of our items.

Before purchasing our products we ask that all customers refer to our sizing charts located underneath the product description on every item page. We encourage customers to choose the correct size using this chart along with their exact measurements.

As for the dress, we have shipped it out on 2016-11-29.
The standard shipping time will be around 10-25 business days after dispatch if there are no delays.

Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.

Best Regards
Zaful Customer Service

Virginia
1 review
3 helpful votes
Follow L b.
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I recently ordered a bathing suit from this website and wasn't expecting much considering it was very cheap. However, it arrived a few days ago and I was very impressed. The material is thick and high quality and both the top and bottom are true to the size. The shipping did take a little while, but you could easily pay for express shipping if needed. One of the best online stores by far.

Date of experience: December 7, 2016
Mexico
1 review
0 helpful votes
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I love Zaful. I can afford the prices, the free-shipping condition is fair, the styling and design of the clothes are really nice, I can always find my size, the fabrics are good, the website is friendly with the user and, also, there's always a discount or offer or points waiting for me to use them, so I'm pretty sure I'll be a Zaful customer for a long time.

Date of experience: December 6, 2016
Switzerland
1 review
1 helpful vote
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Can I cancel my order?
December 5, 2016

I have order my swimsuit in L and not in S.
Can I cancel it?

Date of experience: December 2, 2016
Charlie F. — ZAFUL Rep
over a year old

Dear Amanda,
Thank you for taking your time to write your review.

Please kindly note it is the customer's responsibility to check the order details before placing the order.

Coud you please tell us your right order number so that we look into your problem and then give you a satisfactory solution?

If any question, please contact us via ticket or email to [email protected] titled as "complain from sitejabber.com".

Best Regards
Zaful Customer Service

New Jersey
1 review
2 helpful votes
Follow Shany C.
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I think this is a fraud
December 3, 2016

First order i place with them, it was around $100, i got an email asking to validate a bunch of information and i paid thru paypal, when the order was made the invoice from paypal said:"Receipt for Your Payment to IVAN" that is so weird to me, i then check my credit card and it says: "PAYPAL *DAVISMICRO", they already took my money and they are sending me emails to "validate something", im definately filling a complain with Paypal.

ZAFUL attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 1, 2016
Charlie F. — ZAFUL Rep
over a year old

Dear Shany,
Thank you for highlighting this issue.

In order to stop online fraud and proctect our customers, we will conduct random risk control checks every so often. All of our customer information is treated as confidential and is used solely for the purpose of combating online fraud.

For more information please check here: http://www.zaful.com/payment-check/.

Please contact us via our Support Center if you have any further question.

We are looking forward to assisting you.

Best Regards
Zaful Customer Service

Australia
1 review
0 helpful votes
Follow Dani B.
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I recently purchased a few bikinis online from Zaful, one of the bikinis i received unfortunately was a little damaged upon arrival. I simply notified Zaful of the order number and sent a photo of the damage and was immediately notified of a new item being shipped out to me. They were great help and very quick to respond! Excellent customer service!

Date of experience: November 29, 2016
Australia
1 review
3 helpful votes
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Ok for the price
December 3, 2016

I was bored working night shift one evening and in my delirium decided to randomly purchase a bikini from Zaful. I then after I'd placed my order, read all the negative reviews. So then it kind of became an experiment. Is Zaful a dodgy Asian scam store? Well I got my order! Hooray so it actually came. Yes it took 4 weeks to Australia but heck people we are paying like sweat shop worker prices here. Yes it was a little rough with the stitching on one strap. I ordered the small which the top probably is lucky to cover one nip but then I am rather naturally blessed. The rest would fit else where though. The bottoms are skimpy but fit. So overall... you do pay for what you get. But you are paying super cheap prices. I'd say worth the punt if you're not super fussy

Date of experience: November 29, 2016
BA
2 reviews
0 helpful votes
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Zaful is amazing
November 27, 2016

I love Zaful because they have a lot of products which are great and cheap. Also, their customer service is always available to help me if I have any problems,

Date of experience: November 26, 2016
Washington
1 review
0 helpful votes
Follow Grace H.
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Hands down the best website I have ever purchased from. The quality of the clothes is amazing at such an affordable price its crazy. Even better the customer service is the best. They respond quickly and kindly. I am very detail oriented when ordering online and they answered all of my questions and were so unbelievably helpful. I can't recommend this website enough.

Date of experience: November 24, 2016
Connecticut
1 review
0 helpful votes
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Zaful is my go to online shop for the hottest trends. Not only do they stay up to date but offer such quality clothes for an inexpensive price.

Date of experience: November 23, 2016
New Zealand
1 review
1 helpful vote
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No Complaints
November 23, 2016

Super happy. Just over a week to arrive to New Zealand with FREE STANDARD shipping. I'm AU/NZ/UK 6 and ordered a size SMALL from the site for all my products - they fit perfectly! Quality is great.

Date of experience: November 21, 2016

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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