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ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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(I hope this review will be helpful to someone.) I ordered from Zaful a few times so far and I definitely recommend this site to everyone. They offer cute and fashionable clothing on an extremely reasonable price. Shipping only took 2-3 weeks to Hungary and everything arrived nicely packed :) The clothes looked just like the picture. I was very pleased with their customer service too, they were super kind and professional, and always responded to my emails within 24 hours. I'm planning to order from them again.
I recently made my first order with Zaful and bought just a few things. There were a lot of things I wanted, and I kept adding items and taking them out. They have great size guides to go by. Also I was able to view in my currency (USD) which was so convenient. My order shipped pretty fast and I received it in a week and a half, including weekend days which was fantastic! The items were cheaper so I was a little skeptical, but the quality was fantastic. I was able to pay with Paypal as well which made me feel better about my purchase. I will definitely be ordering from Zaful again.
I have seen Zaful on my Facebook news feed and since it was sponsored i had some doubts about it. I decided to chek their site anyway and i really liked a lot of clothes that were sold there. I decided to order a dress, makeup brushes, a piece of jerwely and a watch. I recived package faster that the shipping time that was written on their site. Everything was very nice quality and the sizing was perfect(be careful to check ther size conversion chart). The next day I ordered some new things(swimsuits etc.) and in two weeks I got them. Very pleased with their service. I will definitly be ordering soon again.
I'm really disappointed when I see the comments on this page because I'm always making my shopping online on this webpage and yes sometimes they can delay but all in all I got my all products as how they look on the webpage I never get any problem and I will recommend it!
Got 2 choker sweaters and a lace-up sweater. Great quality for their prices and they look just like their pictures! They came when expected and I knew where my packages were. Customer service was awesome. The products were nicely and compactly packaged. They're thick, soft, well-made, and comfortable! Love them!
They design lovely clothes which are suitable for everyone. It was a good experience. Really happy with the products. Will order few more.
I ordered a bunch of choker necklace as they really grew in me! Not disappointed not only Zaful propose set of 10 for an affordable place but the quality of it and the fabric of it is excellent!
I am really worried about my package it says that zaful shipped some of the things but two things are still being prepared. And I'm reading lot of bad reviews about incomplete orders o not receiving nothing. You guys better not mess with my order believe I will personally make site crash and never work again.
I bought $50 worth of clothes and was charged TWICE for the products. My friend who had ordered as well got charged twice and no help from the company was offered. Never buy from this website it is a scam.
Dear Bailey,
Thank you for your feedback.
Please rest assured that we only charge you once for your order.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
Thank you very much for your understanding.
Best Regards
Zaful Customer Service
I was surprised by how high quality the bathing suits were. They looked exactly like the pictures, and fit as planned. So cheap for great quality!
Zaful is really affordable website. I came across them via FB ads and let me tell you I was pleasantly surprised! I orderes bikinis (GREAT FIT), sunglasses (to die for!), and tops (fit and look amaaazing!) im really happy and i know Zaful is my GO-TO when I need to find a statement piece or i just want to upgrade my closet
I placed an order for a few items on 11/26. I finally received the order on January 13th. No where did I ever receive any notification that the items were going to take this long. All other web sites will clearly state that they are on back order or provide some details with any delay. I didn't receive anything. I no longer needed the items and in order to return them they wanted to give me only 1/3 of the price as a store credit. I do not want a store credit since I will no longer ever shop with them. All reputable stores tell you if there will be any delay in shipping merchandise. This is unacceptable.
Dear Vlasta,
Thank you for raising this issue.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs, within the limitations we are given by the customers shipping method of choice.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
Zaful Customer Service
I already wrote a review on this site but it won't even show up while others written the same day do. This bothers me so much that I refuse to re-write it. I have received most of what I ordered from Zaful. Most items were good quality.
This page is perfect if you want to have trending things paying low prices. The quality is good if you look carefully the photos and read carefully the reviews. I made an order on Dec 19th and came really fast taking in consideration that it was christmast eve. I will be making more order in the future because i love swimsuits and Zaful have too many beautiful options.
I order my clothing on January 1st and it is not January 13th. I have received no confirmation or shipping notification. I have no tracking and spent over 100$on nothing. This Site is AWFUl and a scam. I am so mad that they will not contact me back. I have tried the chat, phone and email. They do not answer anything at all.
Dear Kayzie,
We’re sorry you’ve had this experience.
Our system will send customer the confirmation email automatically once the customer place order successfully.
Could you please check your spams or junk emails? Our email may have landed there.
Your case has been taken cared of by our support team. Could you please refer to your ticket and reply to us?
Thank you for your support and patience.
Best Regards
Zaful Customer Service
Placed an order with Zaful on Christmas Day, I had gotten 4 beautiful bikini sets for $50 total! Came almost 3 weeks later which was understandable as I ordered during the holidays. The bikinis looked exactly like the photos shown and fit well. I recommend reading reviews on items to determine if they fit small, large, etc and then choosing your size from there.
I ordered a purse from Zaful. It came within a week and a half, which is fast being that it's coming all the way to the USA. The purse is great quality, cute, and chic. I'd recommend it to anyone!
The customer service is amazing. My bathsuit was the correct size. It fit well and it looked exactly like the picture.
I've made several purchases. I have always received everything with incredible quality. Different models, some exclusive. The wait was also acceptable because in Brazil the delivery service is usually slow
Worst e-commerce experience ever but you get what you pay for! I ordered 2 swimsuits, shipping did take about 1 month and the quality is very very very low. Poor (inexistent) customer service. But... again... you get what you pay for!
Dear Federica,
We are sorry to hear you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Best Regards
Zaful Customer Service
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to [email protected] or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to [email protected]. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to [email protected]. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


Dear Kiara,
Thank you for taking your time to write your review.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
Thank you very much for your cooperation.
Best Regards
Zaful Customer Service