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ZAFUL

2.9

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.9 stars from 5,971 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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Virginia
1 review
0 helpful votes
Follow Angela N.
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Surprisingly good
September 27, 2017

The shipping for them was prompt, my order came in 9 days. I ordered two dresses, and both looked like the picture online. I would recommend looking at previous reviews for sizing. I am keeping both dresses, and for the price I paid, they are good products. I would recommend based on my experience, as it is a good place to find cute clothes for cheaper prices.

Date of experience: September 26, 2017
Illinois
1 review
0 helpful votes
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I ordered from Zaful and absolutely loved what I got! I ordered a romper for lollapalooza and got so many compliments on it! It came nicely wrapped and in good time. I would most definitely order again through this website!

Date of experience: September 26, 2017
Florida
1 review
0 helpful votes
Follow Bridgette P.
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This is my favorite website for swimwear - hands down! I was hesitant to order through Zaful initially... due to the low cost of their merchandise, I figured the quality and fit would not be the best. However, I took a chance and placed my first order based on customer reviews and feedback on their website. I received all of my bikinis within 2-3 weeks, and the quality was much better than I had anticipated, especially for the price! I quickly placed a few more orders in hopes to stock up for summer. I've ordered a total of about 20 bikinis from Zaful now, and have only had sizing issues with 2 of them - the rest I love! For $12-$17 per suit, you can't beat it. I would advise sizing up on most suits, because they tend to run a little smaller. I also advise reading the customer reviews on each product before ordering to get a better idea of how they will fit, if the color is true to the photo, etc. Additionally, shipping does take a few weeks (even if you pay extra for expedited shipping which I've done once), so be sure to order in advance if you are needing something for a specific occasion. Overall, I am so pleased with all of my Zaful orders. Their customer service is quick to respond and you can tell they really value their customers.

Date of experience: September 26, 2017
Canada
1 review
0 helpful votes
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Wonderful
September 26, 2017

I loved the 3 bikinis I ordered from zaful. Sizing was a little off on 1 but still good for the price!

Date of experience: September 25, 2017
New Zealand
2 reviews
0 helpful votes
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Such amazing quality items!
September 26, 2017

It was quite an experience shopping with Zaful! My first order off Zaful arrived within less than 2 weeks (considering that it was being shipped to NZ) and the quality was amazing! I loved the bikinis that I bought off the website, they were super cute and quality was great! Not to mention the rompers as well, really flattering and is true to its sizing details! Will definitely be shopping again :)

Date of experience: September 25, 2017
California
1 review
0 helpful votes
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Great products!
September 26, 2017

It was my first time using Zaful and I ordered a deep purple halter bikini set, lattice straps bikini set and woman high-cut hollow out swimsuit slip in red wine red. I ordered all three in size large and the top and bottoms amazingly fit for all three! I wished the bottoms of the high-cut hollow out swimsuit slip were a little more full coverage but I understand that is the style these days. I found the link to Zaful through Facebook I believe and found their products to as good of a deal as they advertised. I would definitely order from them again in the future!

Date of experience: September 25, 2017
California
1 review
0 helpful votes
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Great Service, Good Prices
September 26, 2017

Zaful offers affordable imported clothing at a low price. The quality of the products may be hit or miss but the detailed user reviews with photos help in the decision process. The Zaful customer service has also been able to handle any issues I've had very quickly.
The size was wrong for one item and they gave credit, even after the return date.

Date of experience: September 25, 2017
Utah
1 review
0 helpful votes
Follow Anna S.
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I ordered two bikinis from Zaful over the summer and I was very happy with both of them! They have the cutest styles and a huge variety to pick from. I was also impressed with the good quality, especially since they are very affordable. I would order them a few weeks early if you will be traveling or anything because they do take about 2-3 weeks to arrive. The packaging was very nice and the suits came in perfect condition! Overall I would definitely recommend, especially for the great prices and super cute styles!

Date of experience: September 25, 2017
Massachusetts
1 review
0 helpful votes
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Still waiting
September 28, 2017

I ordered a skirt from zaful on Septmeber 7th and there is no sign of it. The tracking number that I was sent seems to only let me know that my item was processed out of Suzhou. I live in the Boston area -- how long do I have to wait!? It feels like forever! I sent some emails to Zaful but there has been no reply.

Date of experience: September 25, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Nicole,
Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

We check that your package has been delivered on Oct 10.

For more details, we have sent you an email with our solution, would you please check and reply it?

We look forward to your reply.

Best Regards
Zaful Customer Service

Romania
1 review
0 helpful votes
Follow Laura B.
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Best site ever!
September 26, 2017

I ordered a swimwear, a tshirt and some glasses from zaful.com and i was very pleased.
At first, i was surprised because on the site there were so much options, patterns and prints to choose from. Then, i placed my order and i waited. The products arrived in 20 days and i was able to see every day where my package is because i had a tracking number. The swimwear and the tshirt were my size and the colors were so vivid that i instantly loved them. The cat eye glasses were perfect too.
I totally recommend zaful.com, not for the discounts, but for the variety of good products!

Date of experience: September 25, 2017
Australia
1 review
0 helpful votes
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Can't wait to order again.
September 26, 2017

Amazing bikinis! True to size. The quality was fantastic too which can sometimes be compromised when paying low prices online, but I was pleasantly surprised when my bikinis came and haven't regretted my purchase for a second. Only thing that could be improved is shipping time (i'm in Australia) but even then the product is worth the wait.

Date of experience: September 25, 2017
Minnesota
1 review
0 helpful votes
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Zaful as a whole has very trendy clothes and they have great customer service. When I was trying to find cute tops for a very affordable price, I stumbled across an ad on my Instagram and I was almost immediately obsessed. They make it fun and exciting to shop, and you can get points/discounts so easy! Plus it's very refreshing to see that shipping is so cheap (granted it ships from china so it isnt as instant as you'd like but it's reasonable). As for the clothes themselves, they can often be one US size down so it's too small if you dont size up. The quality of the fabrics I've found to be fairly decent/comparable to any other retail store. They have great customer service too. Overall, I find myself gravitating to this site online.

Date of experience: September 25, 2017
Nebraska
1 review
1 helpful vote
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Amazingly surprised!
September 26, 2017

My Experience: When I first placed my order, I was very skeptical about this website because it was so cheap. I was afraid that my order was not going to come or the material of my products will be poorly made. However, this was not a case. I received my first order with not fully satisfied nor fully disappointed. The top of the swimsuit fitted me perfectly, however, the bottom was way too tiny. As Im scanning through the option of returning my swimsuit, I ran into an option of talking to a customer service through whats call ticket. When I submitted the ticket asking if I could exchange a small bottom with a larger bottom. I submitted the ticket not expecting more than that would not be an option. However, within 24 hrs, a customer service replied politely and was more willing to solve the problem. She gave me an option for getting a different swimsuit with a bigger bottom or get a refund. I was surprised at how accommodating the customer service was. I agreed to have an different swimsuit. Not long after that I received the package.
Material: I have only had one swimsuit that was unstiched at different places. I submitted a ticket asking if I could get another one. Again, the customer service has more than happy to send me a new one with everything stitched fine. The material feels very nice and thick. The majority of the swimsuits I ordered come with pads.
Shipping: I have received all my packages within the estimated shipping date and Im satisfied with the amount it take to ship.
Sizing: Im very small. However, some small sizes are tiny and can barely fit me. I have always order a size up and it usually fit fine.
Overall experience: I would go back and buy clothes from Zaful anytime. This website has such cute clothes with super friendly customer service. Im glad I found a new shopping website that could provide everything I want!

Date of experience: September 24, 2017
Canada
1 review
0 helpful votes
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Great products!
September 26, 2017

I received several different clothing items from Zaful. Shipping was quick, and a clothes were great quality. Size was perfect as well. I will definitely be shopping again

Date of experience: September 24, 2017
Greece
1 review
0 helpful votes
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Excellent experience
September 26, 2017

I had a really great experience buying from zaful! The first items I had purchased were some swimsuits that fitted me perfectly and stole all the impressions! Now I'm expecting to received some other stuff but I am pretty sure that they will be okey as the others. I definitely recommend buing from zaful because they combine good quality and price and the latest fashion trends!

Date of experience: September 24, 2017
California
1 review
0 helpful votes
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Great site, so cheap!
September 27, 2017

I ordered from zaful prior to going on a tropical vacation because I wanted some new swimsuits and I saw a lot of youtube videos about them online! I ordered size small in everything and they all fit perfectly. The only thing is that they ship things out in different packages sometimes, but that's not a problem! The swimsuits were all cute and as displayed in the pictures online.

Date of experience: September 24, 2017
Ukraine
1 review
0 helpful votes
Follow Zhenya K.
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I used the online store Zaful to order some clothes and I really liked the experience. I purchased a lot of items last months. I always received good quality products and true to size clothes. The real products look the same way as on the picture online. Last of my order included high wasted and wide pants, stripped blouse and pink sweatshirt and all of the clothes fited well to my body. I love their discounts and sales. And the customer service team is very friendly and informative. The shipping fee is very small and the products come pretty fast to my country. Will order more from them.

Date of experience: September 24, 2017
Argentina
1 review
0 helpful votes
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Great variety, good quality
September 26, 2017

So far, soooo good! Some times the size of the clothes is not the ones who indicates. But overall, i'm in love with everything they have and i will keep buying on this page. The cuality of the things are great and all the things that I bought were exactly as the picture. Fast and free shipping. Im really thankful. I will definitely be back to buy at Zaful!

Date of experience: September 24, 2017
Morocco
1 review
0 helpful votes
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High quality, decent price
September 26, 2017

Firt of all Zaful did not ask me to write this, it's my true opinion.
I ordered 7 items, they're all here despite the delays but it's okay. What i like most about zaful is the Z-points and the coupons, they help a lot.
Well I only didn't like a sweatshirt so they said that they will refund its money. It's not the first time that i orderd something, and i will order again.

Date of experience: September 24, 2017
AE
1 review
1 helpful vote
Follow Belinda O.
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Hi, I ordered some items to be paid on delivery on the 9th Sept till now nothing has been delivered. I scheduled to travel for vacation soon and wanted to travel with some of the cloths... this is my first time ordering on this site and I'm highly disappointed. I cant even track my order on the app so I can have an idea of the delivery day. Please kindly advice with the order number provided. Thank you.

Date of experience: September 24, 2017
Charlie F. — ZAFUL Rep
over a year old

Dear Belinda,
We are sorry to hear you are having issues.

All of our items have a processing time that is shown clearly on the product page.

Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.

We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.

Best Regards
Zaful Customer Service

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071
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